FROGFINDER

Yes i believe COVID19 is serious but

I wear a mask in public but so many people are doing it wrong . If you skip any steps you may infect yourself or others. It drives me crazy to see talking heads, experts, political candidates and others speaking to us about containing the spread while touching their mask, removing their mask with their hands, touching their nose, mouth, face etc. The mask may help the spread but it is a biohazard and many people are becoming infected by handling their own masks!

Good Luck to all! The thing that I have thought of in good times and bad is that every vehicle I see could use $250. worth of something. Fuel Fill up, wash.wax.detail, oil change, filter checks,etc. The work is out there but you have to ask for it and go get it.

I am asking if when a customer contacts your shop, Do you pick up the vehicle from the home or office and return the vehicle after being serviced without the customer having to come with the car?

Anybody offering vehicle pick up and drop off service at customers home or workplace? How is it going?

The argumentative nature was the red flag. Vetting customers is the most important part of the service advisers job. If you do the repairs i would demand cash payment in full to release the car.

No it seems not. I talk to many business owners and it's the same story. People are now addicted to social media. I was at a grocery store yesterday and the cola guy was restocking the shelves while on the phone. He stopped stocking and started walking up and down the row talking about nasty sex to his buddy. Not the thing you want to hear while shopping.

Work a deal with a local tow company. Pay them with credit card that earns airline miles.

The Good Book.

You just look them in the eye and say "Go ahead.....Make my day!"

I take the customer to the private Attitude Adjustment room. I give them an offer they can't refuse.

To show a customer obvious service needs on check in paves the way for immediate up sell.

Don't forget to check the customers credit score. Just a simple check of Mileage based needs, Fluids,Filters,Lights, Brakes and Tire age/wear reveals alot. Always check fluid levels on check in. Many cars will come in with no oil reading on the stick.

Business is like fishing, One must always have a baited hook in the water. I have found that investing in my customer sales force pays the best dividends. Always give them them something good to talk about. All my good customers got a hand washed,vacuumed car, no squeaky door hinges, no empty fuel tanks or low fuel lights on, a $2.oo bill with a discount business card under the fuel filler lid. I "deliver" free hot wheels cars to the kids that come in with the parents while telling them how i serviced them. I send reminder post cards to the customer and their immediate neighbors.

I prefer to own the shop and land.

Google Audi ART and Auto Mechanic Robots. The Auto Mechanic Terminator is coming.

Are you ready to have a Robotic Service Adviser/Mechanic helper in your shop? I think Audi has one in the works for their mechanics. Having a robot with immediate access to all service and repair information is the future.

I started with envelopes and a file folder. If you watch your pennies the dollars will take care of themselves. Then i married my accountant with great benefits;)

Management Feedback Systems

An old employer used the time old method to obtain cars. He got permission to do tear down and inspection for report say for $500.00. Then when the customer declined to fix it he had the customer sign over the title instead of paying for the tear down and storage fees.

Want a real show? Make One!

New Show Garage Rehab looking for shops to rehab. [email protected] Send info: Your name, phone #,city/state,photos of yourself and shop, brief explanation on why your shop needs help.

Yes. for one day. Longer as needed up to a week. Most are 1-2 Days.