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John Fabrega

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John Fabrega last won the day on February 15 2018

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Business Information

  • Business Name
  • Business Address
    3411 Capital Medical Blvd, Tallahassee, Florida, 32308
  • Type of Business
    Marketing to Auto Shops
  • Your Current Position
    Marketing To Shops
  • Automotive Franchise
  • Website
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  • Banner Program
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  • Your Mission Statement
    Making Businesses Text-Friendly

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  1. Definitely! If sending messages promoting a product or a service, make sure you have express written permission and bullet-proof opt-out capability.
  2. @CAR_AutoReports You mentioned "We are working on ways to integrate texting into our platform" above. I'd love to chat with you all about integrating our text platform. John / 850-205-1111 (Call or Text)
  3. John Fabrega

    John Fabrega

  4. Having been in telecommunications for over 25 years, I can't agree more with Joe. It is easy to have the 'newbie' answer phones and when they get really good at it, they end up getting moved to something more 'valuable' and a new neebie takes over. It's difficult not to do that but can have a major impact. Make sure to occasionally 'mystery shop' your number. Have a friend or call while you are monitoring and make sure the experience is one that you would feel good about if you were calling a business. A very old trick is to put a mirror by the phone or attached to the computer screen. Take a look when you're on the phone. If you're smiling it comes through in your voice and your attitude. It also helps you have a better day. Keep Smiling!
  5. I have refused to join them for years. Won't due business with a business that has such unethical business solicitation scare tactic practices. I would give them an 'F' rating if they could be rated.
  6. Food for thought for those that are advertising on radio and want to improve their ROI... If your ad contains your telephone number you can leverage your spend and improve the responsiveness to your ad by text-enabling your number and changing the ad from 'Call 111-222-3333' to 'Call OR Text 111-222-3333'.
  7. I agree with both of your assertions that the auto repair guy in the group is the easiest referral. It may also be the easiest one to mess up. Make sure to give those referrals extra attention as the referrer will likely bring it up as a testimonial and the more others hear others talk about how you've saved their bacon, the more likely they are to put their reputation on the line. It's probably pretty rare that your fellow members will be actively pursuing leads for you. It happens more opportunistically when they hear about somebody's car needing repair or a negative experience getting a repair done so I'd say keep it as short and simple as possble. i.e. 'Who fixes your cars?'. Let that then lead to... 'I have a guy...'
  8. We have a couple of customers that provide 'reputation management' services. They work with you to craft the hopefully most responsive 'ask' for the review and then with simple clicks take the customer to an initial review where if the customer chooses fewer than X stars, it notifies you so you can fix the problem. If the customer gives a positive initial review it gives them choices and routes them to the review platform of their choice (i.e. Google, Facebook, Yelp, etc). I'd be happy to make some introductions if desired.
  9. I posted a pretty easy method to ask for and get Google reviews a while back. A number of folks are using it and seeing good results.
  10. It looks like you've already taken @Alex's advice and changed the font colors. Or at least it appears to now be white in Chrome, Firefox, and Android browsers. Of course, I would suggest adding 'Call or Text' wherever you list your number and make them clickable on the mobile version. I found out that the number itself is clickable, but it's not obvious. Clearly, a goal of your website, Facebook page and other marketing materials is to encourage visitors to initiate contact. Making that as easy and frictionless as possible will result in more inquires and more business!
  11. +1 on BNI for Auto Shops. I've been involved in a BNI chapter and subbed at a few others. The Auto Repair guys always seem to do well as do plumbers, electricians, and HVAC folks.
  12. Not quite as nicely, but. If you go to your page (example: https://www.facebook.com/BusinessTextBox/ ) then add reviews to the end and hit enter, it becomes https://www.facebook.com/pg/BusinessTextBox/reviews/ you can then use the URL shortner described previously. Unfortunately there desn't seem to be a way to pre-populate the level of review.
  13. Two questions if I may: Do the texts that go in/out of ShopManager.com use your existing shop telephone number, some other number or an email address? If not, does somebody have a good contact there that they could introduce me to that might be willing to discuss an integration? Thanks!
  14. Back to School Start a free trial on September 1 so you have the entire month of September to learn about the ways TextBox can improve your advertising response rates, communication efficiency and customer satisfaction.

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