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shinchcliff

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About shinchcliff

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    Browsing Member

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  • Business Address
    2600 NE McDonald Lane, McMinnville, Oregon, 97128, United States Minor Outlying Islands
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    None
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    Napa Car Care

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  1. I wanted to give everyone here an update. I saw this thread a couple of weeks ago and reached out for more information about it. John contacted me personally by phone and answered all of my questions. I decided to give TextBox a try. I have tried several "free" texting programs and even used Mitchell Pro Pack for almost a year. Every free program I used left something to be desired, and Pro Pack was so cumbersome that we never used it. To me one of the most important aspects is that the phone number remains the same. Customers don't need to remember another number!! They can text the same number that they would call!. John got me set up rather quickly and kept in contact through the whole process. He even contacted me a few days later to make sure everything was working out. The program is very easy to use and even my "not so tech savvy" service advisor is loving it!! the message templates make it quick to let a customer know their vehicle is ready and the auto reply for after hours texts is awesome. I also really appreciate the personal service that I have received from John and the crew. Anytime you have a question, you just text support and they respond immediately and will call if necessary! Now I know this may sound like I'm on the payroll, I assure you I'm not. I just wanted everyone to know that if you've been looking for a texting program like I was, don't hesitate to give this a try, I think you'll be glad you did! -Scott Scott's Automotive 2600 NE McDonald Lane McMinnville, OR 97128 503-472-9622 [email protected] www.scottsautomotivemac.com


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