Similar Forum Topics
We've created this section here for you to post your shop website. This is a great way to get some feedback and suggestions from your peers.
Please post relevant automotive shop websites only. Any posts including non automotive shop websites will be moderated and removed.
Hello and thank you for taking the time to stop by. I'm releasing a brand new training course, "How to Double Your Car Count in 89 Days". Oh, did I tell you that it's FREE?!
You can pre-register here. It's going to be release in the next few days - and it won't be free for long!
While you're here, don't forget to join the conversation on YouTube - Grow your Car Count, Income and Profits at Car Count Hackers!
Thanks for stopping by! Hope this help!
"The Car Count Fixer"
PS: Join me on YouTube and Grow Your Car Count, Income & Profits!
By Joe Marconi
If there is one thing that doctors and dentists do very well, it's that they book the next appointment for their clientele. I have heard every excuse possible why many auto repair shops don’t do this. But the fact remains that everyone in your shop today will need future service and repairs. And the question is, “Are they coming back to you.”
Another reason for booking the next appointment is that there are times when not all the recommended services were done today. Some were postponed due to budget and prioritizing what’s most important. So, before that customer leaves, make sure the customer commits to a future date to have the work done. After all, why did you recommend it in the first place?
Car delivery is the time to review all the work done today, continue to build the relationship and to inform your customers of upcoming work and services. But don’t leave it to chance that the customer will remember. Be proactive, discuss future dates and put those dates in your calendar.
Lastly, call customers a few days before the appointment as a reminder. If the appointment has to be moved, then move it.
By Jeff Ford
Hi everyone. My name is Jeff. I'm in Prince Edward Island, Canada. Just purchased the shop I've been working at since 2006 last week. Excited to get to work! Awesome site, I've spent hours reading all the posts and catching up. Looking forward to contributing and learning from such a great group of shop owners. Thank you all!
By Joe Marconi
In my opinion, competition is actually good for the industry, and good for your repair shop too. It keeps us focused and forces us to maintain pace with other repair shops. It drives us to take a look at our own business to see where and how we can make improvements.
Don't worry about the competition. And never compete on your competition's features. Find what sets you apart; your differentiation factor. Deliver world class service and promote your culture to your employees.
So, how do we handle the competition? Learn from them, but don't copy them. Become the best you can be. Promote a culture of customer caring with your employees. The rest will take care of itself.