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Showing results for tags 'customerservice'.
Do customers really have clear expectations when they arrive at your shop? Think about it. Who is responsible for setting clear expectations? Consumers may have a preconceived idea about what to expect, but when it comes down to what or who sets the expectation, it's the shop's responsibility. Great customer service is created by the shop and its people. The consumer will judge that experience, but they don't create it, you do. We may think that the consumer will tell us what they expect from us. I think it's the opposite. Henry Ford once said: “If I had asked people what
(Warning and apologies for the long post) As you can see by my profile, I’m pretty new to AutoShopOwner.com but after browsing around quite a bit and communicating with @Alex and a couple of other leaders around here, I figured it would be worth the investment to become and Advertiser Member for the purpose of introducing our service and getting some feedback. It is not my intent to bombard with promotion but rather provide information about a capability that few realize is even possible. I’d like to start this introduction with a couple of statements. It is becoming incr