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CAR_AutoReports

Sponsor Member
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CAR_AutoReports last won the day on February 10

CAR_AutoReports had the most liked content!

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About CAR_AutoReports

  • Rank
    Occasional Poster

Business Information

  • Business Name
    Complete Auto Reports, LLC
  • Business Address
    701 North Stiles Street, Linden, New Jersey, 07036
  • Type of Business
    Auto Body
  • Your Current Position
    Shop Owner
  • Automotive Franchise
    None
  • Website
  • Logo
  • Banner Program
    None
  • Participate in Training
    Yes
  • Your Mission Statement
    To provide the auto repair facilities with a simple and mobile way to work.

Recent Profile Visitors

343 profile views
  1. Hey @RMF, we are sending you an email with some information about our platform. Thanks for the interest and the kind words.
  2. Thanks for the follow up. Greatly appreciated. Do the replacement sensors look like the OE ones? Autel TS508?
  3. The best advertising comes in the form of referrals, which are usually free but don’t happen overnight. Advertising is perhaps the most confusing part of owning any business, not just an auto repair business. Advertising is, to take your marketing materials and broadcast them in mediums where you anticipate your target audience. The internet has drastically changed advertising as most understand it. We used to think of advertising as the “yellow pages” and newspapers. However today, the yellow pages comes in many different forms these days. All of which promise you the world and few of which will deliver. We recommend taking a broad approach to advertising to test what will draw in the most amount of new business to you. When thinking about how to advertise for your business, below are some suggestions to consider. First, establish a yearly/monthly budget, then to execute a plan. The most important part of your plan is to follow through on asking your new customers how they found you, that way you know what advertising is working. Our advertising model assumes you have a few things in place, as we also discussed in Part 2: website with contact module, Google Business Page, and a Facebook Business Page. We are firm believers that Google’s vast grasp on search is what makes it the king of advertising for now. Most people start their searches on Google, and if you’re not on Google maps and your website hasn’t been crawled by Google… you may not exist. We can argue this until the cows come home, but the truth is they hold a grasp on nearly 80% of all search in the US. Picture 10 people searching for “auto repair in my town”, nearly 8 of them are using Google. It’s much easier and fruitful to advertise to 8 out of 10 than 2 out of 10. We are going to assume you have a $250 budget, the starter plan would be something like this: Google Business Page – Free Facebook Business Page - Free Adwords Campaign through your Google Business Administration Page – Budget Dependent - $100 per month recommended Local Paper Advertising – Prices Vary – Assuming $100 per month This leaves you with $50 left over. Personally, we recommend a service called Yext, however we are unsure of their price these days as they have gone into a "Demo mode". This means they likely introduce you to the price after you’ve demo’d their product. For a one location auto repair business, we believe their estimated price may be over $600 a year, which kind of busts the budget a bit. But once you see how much time their platform can save you… you may reconsider. Yext does a few great things that stand out: They broadcast your correct business information to well over 100 directory systems, including Google and Facebook. They also allow you to make business updates from their platform and broadcast it to all the directories in the network. They manage your inbound reviews from your customers on all those platforms and immediately inform you when you receive them. They allow you to broadcast messages of specials you may want to promote. They link your business website from 100 different directories, instantly giving your business credibility online. The most underrated thing they do… is save you time from trying to log into 100 different directories and fix errors, omissions, and broadcast them all at the push of a button. Can you imagine the time it takes to create 100 different accounts and to regularly check and manage them? We did, so we tested Yext at our founder’s facility and have been a subscriber for well over 5 years now. This article originally published in CAR's News Section
  4. The best advertising comes in the form of referrals, which are usually free but don’t happen overnight. Advertising is perhaps the most confusing part of owning any business, not just an auto repair business. Advertising is, to take your marketing materials and broadcast them in mediums where you anticipate your target audience. The internet has drastically changed advertising as most understand it. We used to think of advertising as the “yellow pages” and newspapers. However today, the yellow pages comes in many different forms these days. All of which promise you the world and few of which will deliver. We recommend taking a broad approach to advertising to test what will draw in the most amount of new business to you. When thinking about how to advertise for your business, below are some suggestions to consider. First, establish a yearly/monthly budget, then to execute a plan. The most important part of your plan is to follow through on asking your new customers how they found you, that way you know what advertising is working. Our advertising model assumes you have a few things in place, as we also discussed in Part 2: website with contact module, Google Business Page, and a Facebook Business Page. We are firm believers that Google’s vast grasp on search is what makes it the king of advertising for now. Most people start their searches on Google, and if you’re not on Google maps and your website hasn’t been crawled by Google… you may not exist. We can argue this until the cows come home, but the truth is they hold a grasp on nearly 80% of all search in the US. Picture 10 people searching for “auto repair in my town”, nearly 8 of them are using Google. It’s much easier and fruitful to advertise to 8 out of 10 than 2 out of 10. We are going to assume you have a $250 budget, the starter plan would be something like this: Google Business Page – Free Facebook Business Page - Free Adwords Campaign through your Google Business Administration Page – Budget Dependent - $100 per month recommended Local Paper Advertising – Prices Vary – Assuming $100 per month This leaves you with $50 left over. Personally, we recommend a service called Yext, however we are unsure of their price these days as they have gone into a "Demo mode". This means they likely introduce you to the price after you’ve demo’d their product. For a one location auto repair business, we believe their estimated price may be over $600 a year, which kind of busts the budget a bit. But once you see how much time their platform can save you… you may reconsider. Yext does a few great things that stand out: They broadcast your correct business information to well over 100 directory systems, including Google and Facebook. They also allow you to make business updates from their platform and broadcast it to all the directories in the network. They manage your inbound reviews from your customers on all those platforms and immediately inform you when you receive them. They allow you to broadcast messages of specials you may want to promote. They link your business website from 100 different directories, instantly giving your business credibility online. The most underrated thing they do… is save you time from trying to log into 100 different directories and fix errors, omissions, and broadcast them all at the push of a button. Can you imagine the time it takes to create 100 different accounts and to regularly check and manage them? We did, so we tested Yext at our founder’s facility and have been a subscriber for well over 5 years now. This article originally published in CAR's News Section View full article
  5. I'm assuming that in using their sensors, you clone the original number onto that sensor so the vehicle just looks for that same signal? Look forward to learning about how you made it through. My situation was for an insurance claim and I had to use OE everything and have receipts for it. Using an aftermarket unit was not an option.
  6. You can't program these at the moment with aftermarket tools, dealer only. We paid to have one done within the last 6 months on a customer's vehicle at our shop in Linden NJ.
  7. Migrating from anything can be a headache, the best approach to take is to evaluate what you presently do, very thoroughly. Start with: How many machines are used with the program? How many employees? Do they require logins? Expand to: What are the things you do daily that you take for granted? This is a hard one that requires a team effort to answer accurately. For instance: You clearly check in a vehicle and check one out every day, at the least. What's involved in that? How does your new system handle that? Who has to learn what to perform their role? Other than working through the questions up there, the easiest way to learn a new system is to do the following: Plan on using both systems for +/- 120 days in unison. What does this mean. Well the first 30 days, focus doing things as you normally do, but at the end of each day, enter the customers that you serviced that day in the new system, along with their vehicles. Notice anything different? Anything you need to adjust to? Anything that has to change your train of thought? Run that for 30 days or as long as everyone is comfortable doing it. My suggestion is to allow all of your employees to perform these basic tasks to get everyone used to the new interface. Next 30 days, time to recreate invoices for the next batch of services. Rinse and repeat the steps above. By the 60th day, everyone should be accustomed to how things works, what the strong points are and what the weaknesses are. On the 61st day... start with the new system entirely for just that day. Evaluate your entire process at the end of the day and see where the team is at. If everyone is comfortable, keep moving till you hit a hard enough road block that causes the world to stop spinning. By the 90th day, your entire team should be fully transitioned to the new platform. But the 30 days cycles are arbitrary and you should work with your employees to transition. Having them on board is what makes this easy or hard. Changing platforms is actually really easy when it's broken out into steps. It's the businesses that do a full hard turn that have a hard time and fail to adapt to better software. It's a time when your leadership qualities matter the most, because in the end... you benefit the most from a better software platform.
  8. This Month's Progress: Plate To Vehicle Information - Fully functional Reporting now exports: Year, Make, Model, License Plate. Benefits if this allow you to use excel to understand your customer base a little better. Will eventually be built into our reporting tab, but giving raw data access for now. Here is one set of statistics you can perform with this data: $0 balance is auto marked as paid System updates refresh cache through a message when logging in. Still Working Through: Price Matrix - Linear - Expected by end of this month. Delayed by some parts and inventory tasks to enhance operation. Diagnostic Time Option When There Are Rejected Jobs. Currently testing, live likely within 14 days. Learn While You Use - 3 out of 6 walk through tutorials in testing phases. Other Current Enhancements: Parts redundancy elimination - We're working on several items that really help shops control their parts information. Working to: group exact parts together & eliminate double+ part numbers. Vendor | Sponsor Enhancements: We are building a portal that will allow vendors or sponsors to reach their customers through our portal in an efficient and elegant manner. This is something completely new to this arena and was driven by a partnership we are presently working on. However, it's going to be a game changer when it comes to Vendors or Sponsors with features they want their customers to have access to through their Shop Management System. We've also got a lot of surprises up our sleeves from user generated suggestions. All things we are working on for 2019 as it continues to move through.
  9. J Larry, Thank you very much for that. We have ideas for integrations and Zapier has crossed out path. However, since we want to be able to guarantee security and through native integrations, things start to get tricky when you are passing information across several layers. So we noted that we could potentially use third party integrations, but shelfed it temporarily to work on Inventory & Matrix. As the first quarter finishes up, we will be back into integration focus, starting with Payment providers and moving back into other parts ordering systems. Ricardo
  10. We have plans to expand the integrations later on this year. Since our approach has been unique from the start, we focused on making the process as seamless as possible first, then the integrations second. A lot of those companies aren't very helpful with their integrations and we tried to work to get them on board initially. But after being continually ignored we focused our energy on the core product.
  11. My largest competitor as a shop, is also one of my greatest allies when I am in need. Competition is a necessary demon and without it we all sit still and stagnate for way too long.
  12. To anyone who has been following our progress, we've been really hard at work getting things moving: In the last month these are the features and changes we've made: On The Lot. You can now mark a vehicle "On The Lot" and it's to be treated as... "In My Possession". It helps unclutter the service request que considerably and allows you to quickly wrap your head around what's going on at the moment. We are still ironing this out, but the time is saves everyone at the shop here is noticeable to say the least. Inventory is now live. Inventory comes complete with the ability for you to import and export all of your parts through it's own uploading system. In addition to that, parts that are ordered through PartsTech are automatically entered into your inventory and start to count towards monthly totals that help you establish trends in parts you use the most. There's also a functional return que. So if you order a part through PartsTech and remove it from an invoice, the system asks you if you are keeping it in inventory of if you are putting it in the "Return Que", aka the return shelf. This also has it's own ability for you to mark parts as returned to a particular vendor, even allows for you to upload a photo of the return ticket the vendor leaves you with. Inventory also comes with a "tagging" system. The tagging system will allows you to basically organize your inventory according to your business. So you can label your shelves like, "A2B". Shelf A, Row 2, Column B. Maybe you have a particular high priced part in your office. You can tag it with "Office". The possibilities are literally endless and it's a simple system to implement. Employee management is enhanced. We have built in some features to better control employee timers and control the session of each individual who is working on filling out tickets. Reduced repetitive steps. We have added functionality that auto fills the state, timezone and customer type for each customer as well as the vehicle license plate state. Saving you a few seconds each time from having to select them. Consolidated closing of service requests. A work in progress to help speed up some of the quicker/shorter service requests. There are other additions to this coming this month as well. On the docket for this month is: Price Matrix - Linear Plate To Vehicle Information Diagnostic Time Option When There Are Rejected Jobs Learn While You Use - A help feature is being built in to help you accomplish basic steps to help you adjust to a new system.
  13. I have spoken to my insurance company, they have 0 rules and regulations about customers bringing in their own parts. They did have plenty of regulations regarding me selling parts to the general public and not just my customers. As for the attorney, I have not spoken to them yet but I have read some of the court documents surrounding the cases. No one can force you to offer any type of warranty for anything. No one can also force you to abide by one warranty for everything you do or sell. There are plenty of companies that sell products that offer 30 days warranties and some that offer 2 year warranties. Computer manufacturers and the companies that sell their parts come to mind. The law states and has been tested in me taking responsibility for the work I did. It does not and can not tell me how long I have to warranty anything. Do you install and warranty a used engine from the junk yard with the same warranty you sell and install and OEM engine in the crate from the dealer? Different circumstances call for different rules. This arena, is no different. I also can refuse the right to touch anyone's vehicle, but I am using the approach to turn customers from parts buyers with little trust, to life long customers who trust they are getting a fair deal. In short, it's not a habit to allow customers to bring their own parts. But if someone who is showing a good attitude is trying to find a way to work with us... we will try to work with them and get them to stop buying their own parts. We've seen this happen in the last year already. But we never do this for first time customers.
  14. We allow customers to bring their own oil, as long as it meets spec. If it doesn’t, we tell them and offer the right oil or send them on their way. The legal way around customers buying their own parts is limiting your warranty and liability. Nothing in the law states that your warranty has to be the same for each and every service. So our adoption is, sure you can bring your own parts. But here are the parts you MUST buy the parts we indicate and your warranty is limited and your labor rate is inflated. That will help you weed through the shitty customers and convert the good ones from distrustful customers of the industry to good customers for you. I have a very recent example of a customer that I did this with and I occasionally give parts to at cost and make up for it on labor. He’s spent an enormous amount of money with us in the last 4 months and couldn’t be happier with the service we provide.
  15. Just wanted to follow up with everyone and let them know that we have implemented a variation of what we discussed here. We are adjusting the matrix slightly, but our overall prices were raised 8% while raising labor the rate 15.8%.


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