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Unsafe car - declined repair...


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Customer comes in the other day with brakes beyond safe. She talks to her boyfriend and decline the service. We advise her that the truck is unsafe and should be towed and not driven if leaving. She talks to boyfriend and decides to drive truck away. We have her sign our declined invoice with safety disclaimer stating that we advised customer of her unsafe vehicle and she has decided to not repair and drive vehicle anyway.

 

Tech tells me that it's stupid to do that because it won't hold up if it becomes a legal issue and he thinks that it could come back on him personally.

 

Thoughts?

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