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Any thoughts on what to do when tools go missing at the shop? These are tools that I have personally purchased for our employees to use and service vehicles with, but recently I have noticed several tools are missing- pliers, screw drivers, oil filter wrenches, sockets, etc.

 

Some of our techs might have possibly left them behind while servicing customers vehicles which is a liability on its own in case something were to happen or get stuck. In fact, we have had about two customers coming back to return them to us.

 

Any opinions on how to handle this matter? Should I forward the cost to replace these tools among the employees equally?

 

Thanks in advance.

 

John

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