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Posted

Guess that means we need to change the password a little more often ;) Like the annoying bank passwords that need to be changed every couple of weeks.

Posted

Thanks Joe for writing on this subject. It's really about ethics, conscience and good sound honesty.

 

I spent several years in construction and I always loved to see a company who was in business for 50 or 75 or 100 years. Because that tells me they were an ethical and honest outfit.

 

Bottom line is that if you operate above board, with nothing shady going on, customers will be back to support your business. Return business, that is a nice reward that we hopefully all enjoy on a regular basis.

 

About Identifix, I agree that they are a great resource, I've been using them for at least 6 months already. I highly recommend to anyone who does diagnostics.

 

 

  • Like 1
  • 5 months later...
Posted

What a bunch of cry babies!!!! If ya had any sense youd pool your money together with your local shops and share the login name an password...itd keep shop cost down. Unless you like paying 160 a month.

Posted
  On 11/21/2013 at 1:39 AM, mikeg said:

What a bunch of cry babies!!!! If ya had any sense youd pool your money together with your local shops and share the login name an password...itd keep shop cost down. Unless you like paying 160 a month.

 

mikeg, no name calling on this site please, lets keep it professional. I can appreciate your participation and feedback, but your suggestion clearly violates Identifix and most other web based and non web based software TOS. https://www.identifix.com/corp/terms_of_use.asp

 

Hopefully you are just kidding around and trying to be funny.... ^_^

Posted

Sorry to say but,information is just really a GOOGLE search away and..... It's free!!!.Btw don't forget about YOUTUBE.....I agree Google and YouTube won't substitute for actual repair information OR real actual EXPERIENCE..But it's no secret,repair info for anyone is available for anyone...This kind of information can be wrongly interpreted in the wrong way by inexperienced persons(the customer).This kind of info such as car owners "forums" really effects the professional auto shops and their techs..How many times have you heard the saying "I know the problem my car is having,I've searched it on you tube and it can't be that hard" ?....or what about the ole saying "I could do it but I don't have the tools"....But yes persons who steal identitys for paid subscriptions are truly scum..

Posted
  On 11/21/2013 at 1:39 AM, mikeg said:

What a bunch of cry babies!!!! If ya had any sense youd pool your money together with your local shops and share the login name an password...itd keep shop cost down. Unless you like paying 160 a month.

Well, with this kind of thinking would you suggest for your own customers to pull their money together, go buy their own parts and negotiate a "wholesale deal" with you. Not "really" picking on your shop's name, but with "discount" in it, already probably happening :( Businesses like Identifix are relying on shops paying the full price for service, if everyone would do what you are suggesting, they would go out of business or would have to increase their prices to compensate for stealing. I am sure it is costing them extra right now to investigate the IP addresses etc. to prevent/deal with the issue.

Posted

Just image for a moment if there was no indentifix,(like the old days)...OR no Autoshopowners.com...I remember the days when real life experience and knowledge was the only thing you had.Those were the days when you really had to figure things out to repair vehicles,now all you need to do is type in a few keywords and get results.Man, I really do like technology,thanks to all these great websites,one of them being autoshopowners that make it possible for all independent repair shops to survive.With out the support or participation of "us" the independent repair shops and techs our industry (the independent shops)would not thrive..

  • 7 months later...
Posted

I change my password all the time on Identifix and keep it saved on the shop computer only, Identifix only allows one person to use it at a time. So if my mechanics give the password to a trusted friend and they do the same I pay for the service and can't use it when a buddy's buddy is using it for free to circumvent paying. Not saying they are all bad people but I want to be able to use what I pay for.

 

On another note I had Mitchell call me to verify my email address change. ??!! A salesguy tried remotely installing his MORE parts info on my system to overwrite the existing dealership we use for parts ordering (without my knowledge of it). He must have tried changing my Email to his to gain access. Needless to say we won't be doing any business with that dealership. Thankfully Mitchell recognized the red flag and called me at the shop.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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