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Indentifix Identity Theft!

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Thanks Joe for writing on this subject. It's really about ethics, conscience and good sound honesty.


I spent several years in construction and I always loved to see a company who was in business for 50 or 75 or 100 years. Because that tells me they were an ethical and honest outfit.


Bottom line is that if you operate above board, with nothing shady going on, customers will be back to support your business. Return business, that is a nice reward that we hopefully all enjoy on a regular basis.


About Identifix, I agree that they are a great resource, I've been using them for at least 6 months already. I highly recommend to anyone who does diagnostics.



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  • 5 months later...

What a bunch of cry babies!!!! If ya had any sense youd pool your money together with your local shops and share the login name an password...itd keep shop cost down. Unless you like paying 160 a month.


mikeg, no name calling on this site please, lets keep it professional. I can appreciate your participation and feedback, but your suggestion clearly violates Identifix and most other web based and non web based software TOS. https://www.identifix.com/corp/terms_of_use.asp


Hopefully you are just kidding around and trying to be funny.... ^_^

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Sorry to say but,information is just really a GOOGLE search away and..... It's free!!!.Btw don't forget about YOUTUBE.....I agree Google and YouTube won't substitute for actual repair information OR real actual EXPERIENCE..But it's no secret,repair info for anyone is available for anyone...This kind of information can be wrongly interpreted in the wrong way by inexperienced persons(the customer).This kind of info such as car owners "forums" really effects the professional auto shops and their techs..How many times have you heard the saying "I know the problem my car is having,I've searched it on you tube and it can't be that hard" ?....or what about the ole saying "I could do it but I don't have the tools"....But yes persons who steal identitys for paid subscriptions are truly scum..

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What a bunch of cry babies!!!! If ya had any sense youd pool your money together with your local shops and share the login name an password...itd keep shop cost down. Unless you like paying 160 a month.

Well, with this kind of thinking would you suggest for your own customers to pull their money together, go buy their own parts and negotiate a "wholesale deal" with you. Not "really" picking on your shop's name, but with "discount" in it, already probably happening :( Businesses like Identifix are relying on shops paying the full price for service, if everyone would do what you are suggesting, they would go out of business or would have to increase their prices to compensate for stealing. I am sure it is costing them extra right now to investigate the IP addresses etc. to prevent/deal with the issue.

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Just image for a moment if there was no indentifix,(like the old days)...OR no Autoshopowners.com...I remember the days when real life experience and knowledge was the only thing you had.Those were the days when you really had to figure things out to repair vehicles,now all you need to do is type in a few keywords and get results.Man, I really do like technology,thanks to all these great websites,one of them being autoshopowners that make it possible for all independent repair shops to survive.With out the support or participation of "us" the independent repair shops and techs our industry (the independent shops)would not thrive..

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  • 7 months later...

I change my password all the time on Identifix and keep it saved on the shop computer only, Identifix only allows one person to use it at a time. So if my mechanics give the password to a trusted friend and they do the same I pay for the service and can't use it when a buddy's buddy is using it for free to circumvent paying. Not saying they are all bad people but I want to be able to use what I pay for.


On another note I had Mitchell call me to verify my email address change. ??!! A salesguy tried remotely installing his MORE parts info on my system to overwrite the existing dealership we use for parts ordering (without my knowledge of it). He must have tried changing my Email to his to gain access. Needless to say we won't be doing any business with that dealership. Thankfully Mitchell recognized the red flag and called me at the shop.

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  • Have you checked out Joe's Latest Blog?

      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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