Hi all - first time poster here. I’m opening a quick repair / tune up shop in California soon so Im trying to get an idea of what the financials will look like. If I offer the below services when I open, what Product Sales percentages would be reasonable to expect? For example, is assuming ~30% of sales coming from Oil Changes too high? Too low?
Service Sales % Oil & Filter Change Transmission Fluid Flush Cooling System Flush Brake Fluid Flush Engine Air Filter Replacement Cabin Air Filter Replacement Wiper Blade Replacement Spark Plug Replacement Pre-purchase Car Inspection Car is not starting (inspection) Check Engine Light is on (inspection) Thank you for any feedback!
Many of us were once techs, but now hold the management role within our facilities - and as much as we'd love to say we're as technically proficient as we once were, the reality is technology is changing SO quickly that it's tough at times to stay on top of it!
Scan tools are being released at a dizzying pace, and the features required aren't what they were 5 years ago!
In this episode of the ASOG Podcast, David and I talk with Brandon Dills of Jarhead Diagnostics about just that!
Brandon shares his scan tool choices and what tool, if he could choose only one, that he would purchase!
We also talk some techncian perspective and there's even some dealer perspective in there!
Make sure you listen to the whole things, as there's some killer information mixed in 😉
You can listen on your favorite listening app here:
There's also a live premiere on YouTube currently! Go and share your opinion with other listeners!
Please considering liking, subscribing, sharing, reviewing or commenting on your favorite platform! It really helps us know how to better serve this community!
Trish Serratore is the Senior Vice President of Communication at ASE
She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE.
Key Talking Points:
ASE update from 2020-2021Test centers were initially closed- extended certifications. IT-enabled 40 people to be able to work remotely- most important was customer service employees. Test centers opened with COVID regulations and restrictions in June New website launch My ASE account on the homepage Test prep for free Remote proctoring for future- take recertification test at home All auto tests are now translated to Spanish New certification program for army tactical wheeled vehicles3 levels of testing You don’t have to be in armed service to take the test Gives the army its own credential for internal use ASE will be 50 years old next year- oldest occupational credential programs in-country, and one of the first Studies show technicians who are ASE certified are more productive. Developed task list and created ADAS composite vehicle- 2022 launch ASE renewal appSoft launch early 2020 with 1000 subscribers, now has over 8,500 ASE certifications within businessHang signs, put a patch on, display ASE certificates to your customer- share you have invested in your employees, so your customers have the best possible service. Differentiate yourself from other businesses Resources:
Thanks to Trish Serratore for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE Find every podcast episode HERE. Every episode is segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
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NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year.
You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.
Click to go to the Podcast on Remarkable Results Radio
We are in desperate need of techs. I tried Indeed and was very dissatisfied with the "talent" they sent us. I am considering Find A Wrench they post on Indeed as well as Zip Recruiter and some 90 other companies as well as social media. Has anyone tried them or ACT Auto Staffing?
By ASOG Podcast
This wasn't supposed to be an episode...
David was simply asked to edit the audio of a conversation between Lucas Underwood and Dutch Silverstein of A&M Auto Service in Pineville, NC.
However, the conversation was so impactful, David decided to release it as a full episode.
Support the show (https://www.patreon.com/AutoShopOwnersGroup)