Cheap oil changes ( should I keep doing it )
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By Joe Marconi in Joe's BlogA recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
Essentially, it all comes down to the culture of your company. Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees! Trust me, happy employees make happy shop owners too!
Looking to get off of pen and paper for ROs and estimates but unsure what tools to take a look at. Can some people tell me what they use, what they like about it, and what they don't like?
This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:
30% increase in revenue by improving transparency and trust
50% reduction in time spent researching and ordering parts
10% increase in profit margins through robust reporting
Click here to learn more about AutoLeap and schedule a demo:
AutoLeap Link: http://bit.ly/3GRgO88
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Coach Chris Cotton from Autofix Auto Shop Coaching provides tips and advice on how to write effective procedures for auto repair shops. He emphasizes the significance of having clear and concise processes and procedures in place for auto repair shop owners to increase efficiency, reduce errors, and improve customer satisfaction. Coach Chris suggests that procedures should be written in a way that communicates what readers need to know, not just what they want to know. He also provides a step-by-step guide on how to create them and highlights the importance of writing at an appropriate reading level, avoiding jargon and slang, and explaining assumptions.
Creating Processes and Procedures [00:00:59] Coach Chris Cotton discusses the importance of creating processes and procedures for auto repair shop owners, and offers to teach a class on the topic.
Importance of Clear and Concise Processes and Procedures [00:01:55] Coach Chris Cotton explains how clear and concise processes and procedures can increase efficiency, reduce errors, and improve customer satisfaction in auto repair shops.
Effective Procedure Writing Skills [00:04:42] Coach Chris Cotton provides tips and advice on how to write effective procedures for auto repair shops, including the importance of being accurate, brief, and readable.
Step by Step [00:08:26] Tips on how to gather information and write procedures for auto repair shops.
Assessing Design Elements [00:12:08] The importance of using flow charts, scripts, question and answer formats, and matrix tables to accompany written procedures.
Final Draft Approval [00:14:50] The process of reviewing and approving the final draft of a procedure by stakeholders and department managers.
Connect with Chris:
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair
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Watch Cecil Bullard Coach This Auto Repair Shop Owner Live!
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Are you tired of the same old auto repair experience with poor customer service and no personal touch? Look no further than Adam and Son Auto Repair in Colorado Springs. Owner Dan Adam and VP of Social Impact and Strategy Stacy Burns, share their insights on creating a unique customer experience and positively impacting their community. Dan Adam founded Adam and Son Auto Repair with a mission to improve the way auto repair businesses are run and provide exceptional customer service. He achieved this by defining 28 fundamentals that create behaviors for team members and ingrained them in the company culture through weekly messages and daily huddles. But the customer experience at Adam and Son doesn't stop there. They have implemented social impact initiatives that provide free car repairs to single mothers, domestic violence victims, and disabled veterans through their Stranded Motorist Fund. This program aims to provide safe and reliable transportation to those in need and has gained positive feedback from the community. Adam and Son have gained high-quality customers who support their business by providing excellent customer service and making a positive social impact. Dan Adam, Adam and Son Auto Repair, Colorado Springs, CO.
Stacy Burns, VP of Social Impact and Strategy.
Dan Adam's Story (00:02:32) Dan Adam shares his experience of working at a local auto repair shop with poor company culture and customer service, and how it led him to start his own shop with a loan from his family. Creating a Company Culture (00:07:02) Dan Adam explains how his company created a culture of excellence through 28 actionable fundamentals that are discussed daily in meetings and interviews. Culture Icon Belt (00:11:44) Stacy Burns shares how Adam and Son Auto Repair uses a wrestling-style belt to recognize team members who embody the company's culture and pass it on to others. Team Building Across Locations (00:13:31) Building a sense of community across locations through team building activities and introducing new team members to both shops. Sharing Positive Feedback (00:14:01) The importance of sharing positive feedback within the team and with customers through Google reviews and other tools. Community Engagement and Social Impact Programs (00:15:16) The impact of their social impact programs, including the Trifecta Oil Change Program and the Stranded Motorist Fund, on their community and customers. Stranded Motorist Program (00:22:30) Dan Adam and Stacy Burns discuss the Stranded Motorist Program, which provides free car repairs and donated vehicles to those in need. They talk about the impact of transportation on people's lives and the need for such a program. Expanding the Stranded Motorist Program (00:27:07) Dan Adam talks about his plans to take the Stranded Motorist Program to a national level and involve other independent auto repair shops in the initiative. Storytelling and Community Outreach (00:28:34) The importance of storytelling and community outreach in promoting social impact initiatives. Reaching out to those helped (00:30:20) Stacy discusses how they reach out to people they have helped in the past and how it has caught the attention of the news media. Solving community needs (00:35:21) Dan explains how being a social impact company is not just about being philanthropic, but about solving community needs and gaining market share. Long game of social impact (00:36:18) Dan explains that becoming a social impact company is a long game and requires a strong company culture to be successful. Creating a Differentiator (00:38:03) Dan Adam discusses the importance of having a real differentiator in the automotive industry. Thanks to our Partners, AAPEX and NAPA TRACS.
Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com
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