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Too many shop owners go into hire-crisis mode when they lose an employee. With no real plan, you ask everyone you know, put ads out, and research online sources. But all too often, you end up hiring the wrong person. Why? Desperation. You need to fill a position with someone. Hiring is perhaps one of the most important aspects of running a business. You need to hire right, and that means taking your time, interview as many candidates as possible and look for reasons not to hire as much as reasons to hire someone. You also need a plan before you lose an employee. You need to adopt the strategy of recruiting. Constantly look for the top talent in your area and build your pipeline. Connect with this top talent and create a contact list. Maintain a relationship. With this strategy, when the time comes when you lose an employee, you will be in a better position to fill that spot with the right person.
Perhaps the worst time to look to hire a technician, is when we lose one. At that point we go into “Crisis Hire” mode. We most often settle for anyone, rather than taking our time to find the right person. We need to take a lesson from large organizations and sports teams. Their strategy? They continually recruit. I did not say continually hire, I said continually recruit. You need to be on the look out for the talent in your community. Find where the best of the best are working now. Reach out to these people, get to know them. Make is part of your overall business plan to stay in touch with trade schools, the military for returning vets, and any other employee agencies. Identify key people in your local auto community and ask questions; where are the best technicians? How can I contact this person? Who knows this superstar tech? In other words, allocate a significant portion of your time in the area of recruiting. Your goal is to have people in the pipe line. So when you lose an employee you have a list of contacts to reach out to. In the book “Work Rules”, a book about Google and its employee strategies, the author states that Google follows this rule: “Hiring is the single most important activity in any organization"