These ideas always sound great in theory. But do you really want some college grad, that couldn't make it in the real world so he went to work for the state, passing judgement on your shop? All this would do is raise the cost of doing business. Lets be real, the people who go to the shade tree guys aren't the customers you want. Let them go and don't lose sleep on them. Focus on the customers who see the value in what you do for a living. There's plenty of cars for everybody.
You want better techs, train them to be better techs. Our newest tech I hired with zero mechanical experience and