As we head toward the end of the year and look to 2023, I thought it would be beneficial for all if we share the biggest challenges that are facing auto repair shops.
Is it hiring new employees? Employee retention? The economy? Technology? Or perhaps, finding the right training for your employees?
Let's start the conversation and post your biggest challenge!
It's a safe bet that nearly every auto repair shop is looking to hire an employee, most likely a technician. While I am a big proponent of a plan to recruit constantly, we can never forget about the employees we have right now.
Do all you can to create a healthy workplace with high morale. Have a one-on-one with all your employees. Find out what they like about working at your repair shop and perhaps more importantly, what they would like to change.
Ask your employees what they would do to improve your company. If you have never done this before, you may get the "deer in the headlights" look, but don't worry, keep asking and in time your employees will be a great resource for you.
When people feel appreciated and know that their opinion counts, it helps them from looking over the fence for greener grass.
What do you do at your auto repair shop to help retain your employees?
We’re only off on the holiday. Open on Friday. We are always closed on Saturday and Sunday. You have to know your employees and what makes them tick. My techs want to work. Service advisors feel the same. If I closed Friday, they’d have my head. They would rather have the Friday open to make more money for Christmas. Again, know your employees, that’s the key.