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Hey all,

 

I was wondering if anyone on here knows anything about / has Lighthouse 360. From what I can gather, It's basically a CRM program combined with Bolt-On's Pro Pack. (if someone from Bolt-On would chime in, I'm sure they would have more information.)

 

I have Mitchell CRM and Bolt On Products, but what they offer is something of a Mitchell CRM competitor program bundled with Bolt On's pro pack. I was just wondering if anyone here had heard of or used their services and has maybe some more information. Thank you!

Edited by CarER
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I understand it is expensive, however I'm paying for Mitchell CRM and Bolt On. If I use Lighthouse I will save about $150 / month, so for me it's definitely worthwhile.

The lady that called us gave us a quote of over $2,000 per month if I Remer correctly. I'm just not big enough to support that if it did increase aro's by $100 each.

 

Sent from my SM-N910V using Tapatalk

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That's definitely not what they quoted for me, because I sure can't do $2,000 / month. Just for their sake I don't want to quote prices, but it was definitely much much cheaper than that. I'm a small shop as well, but this is definitely affordable for me.

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Hey all,

 

I was wondering if anyone on here knows anything about / has Lighthouse 360. From what I can gather, It's basically a CRM program combined with Bolt-On's Pro Pack. (if someone from Bolt-On would chime in, I'm sure they would have more information.)

 

I have Mitchell CRM and Bolt On Products, but what they offer is something of a Mitchell CRM competitor program bundled with Bolt On's pro pack. I was just wondering if anyone here had heard of or used their services and has maybe some more information. Thank you!

 

Hey guys,

 

You’re correct; Lighthouse 360 is a CRM program provider. They’re also a licensed reseller of some of our products, and do offer packages containing both their CRM and our solutions.

 

I’m not sure how they came up with a $2,000 a month quote. The packages they offer with our products are much less than that.

 

Please let me know if you have any other questions.

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  • 2 weeks later...

If anyone else is looking for a "Customer Communications Solution" to augment your shop, I highly recommend taking a look at our product, Glovebox.

 

Glovebox enables real-time messaging and notifications between you and your customer. It's effortlessly simple and intuitive, not to mention cost-effective.

 

The beauty of Glovebox for your shop is that you can send/receive messages from any desktop or from any iOS phone, from anywhere - they are all instantaneously synced. When a customer sends/responds to a message, you are immediately notified and may view/reply from any iOS phone or computer of your choosing.

 

The beauty of Glovebox for your customer is two-fold.

1) Your customers can now use a modern, preferred channel for communicating with their shop. Messaging/Texting isn't going away anytime soon.

2) Glovebox preserves the conversation for future reference in a single, accessible location. This raises the probability of you keeping that customer for the long-haul.

 

Let me know if you have any questions or how else we can help.

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  • 9 months later...

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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