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We all know that Cardone has issues with regard to part quality. And I made it known how I felt about the issue. But, it would not be fair if I didn’t recognize the efforts Cardone is taking to correct their problems and regain the confidence of the shop owners.

 

This past week, I met with a rep from Cardone, along with two other reps from Advance/CARQUEST. The meeting was to address the quality issues I had with Cardone steering pumps, gears and steering racks. The Cardone rep was very informative and updated us on efforts they are implementing to improve their products.

 

I appreciate Cardone and Advance/CAREQUEST coming together to discussing this important issue. One of the key take-aways was that I really felt that they were genuine and interested in improving relations with independent shop owners.

 

My hope is that Cardone builds products that are up to the standards and quality aftermarket shops are looking for. But, as I stated, it was encougraing news, and I appreciate Advance/CARQUEST for setting up this meeting and to Cardone to spend time to address these issues.

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Flash Sale + Social Proof


Flash Sale + Social Proof


Flash Sale + Social Proof

I'm sorry, but our Advance/CarQuest quality and customer support experience over eleven years in this business has been sub par. I can only speak about our area, but the overall support ranging from counter people to national programs has been very weak. Years ago we forbid our SWs from buying starters and alternators from them because the failure rates were atrocious. We became NAPA Autocare and, yes, they have product product problems too, but the warranty is bullet-proof and the customer support is as well. I can only speak for the Richmond VA distribution center and the folks that take care of us out of there. Also, our local stores are privately owned and the store owners are dedicated to making NAPA a lot more than just a place you buy parts. We expect a lot from our suppliers in terms of delivery time, quality of support, and programs that make us look like we are aligned with a national entity and NAPA has consistently delivered.

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  • 2 weeks later...

Changed three Cardone gear boxes on one truck this week and 4 calipers on one vehicle that my advance CAM says are all Cardone products. The cam, driver and parts pro all say this is becoming an everyday thing. The gear boxes threads were trashed for the lines, actually smashed in, the others the pitman shafts was damaged. Calipers were sticking and externally looked remand but internally hadn't been touched. I almost feel as if some of these had already been returned and resold but I'm not positive of that. Considering we get half of our hourly rate and get treated less than fairly in the warranty process I think I'll be forced to go elsewhere.

 

Sent from my SCH-I605 using Tapatalk

 

Edited by ncautoshop
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  • 3 weeks later...

I am a lucky one? I have been using carquest for 3 years now and had a couple of problems but none like you all are explaining. The one that I remember was I had a water pump for a 94 F150 5.0 go out 2 days after install and then again 1 year later.

 

You could be lucky. Or it may be the type of work you do. Or, for different parts around the country, suppliers could be different.

 

Whatever the reason, low failure rates is a good thing.

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We installed a Cardone rack a few weeks ago and on the test drive the threads on the inner tie rod end pulled out while the tech was driving. Fortunately no one hurtand no vehicle damage but we had a tow bill and had to install another rack. What a mess?

 

I hope that you insist that your supplier contact Cardone direct. This is too serious to chalk it up to just another failure. Cardone has admitted they have problems. What will it take? When someone does get hurt!

 

Frank, please keep us updated on this.

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  • 1 month later...

We put a cardone rack in a Volvo, lasted about 2 weeks before the input shaft seal blew out and ruined the pump. Investigation proved the lower snap ring wasn't installed properly. Customer doesn't care - they paid me and it didn't get fixed is all they know. Napa paid me enough to cover the techs pay to do it again. Live and learn, now I suggest new OEM parts if the customer wants to take a chance on reman junk they know the risk.

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Start LLC for $0 at IncFile


Start LLC for $0 at IncFile


Start LLC for $0 at IncFile

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