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My wife was having lunch at her job the other day and a conversation started regarding a check engine light. One of the ladies at the lunch table had a check engine light on and was fearful of the cost before bringing it to a repair shop. Another lady responded by saying, “Take it to either Advance or AutoZone, across from the Putnam Plaza on route 6, they’re right next to each other and they will diagnose your car for free.”

 

My wife cringed when she heard this but did not say a word. We all know how some people think that pulling codes is an analysis, and how tough it is to charge what we need for Diag time. This perception about Advanced and AutoZone does not help.

 

I am going to make it a point ASAP to meet with Advance, since they will be the primary part supplier in my area, and have a discussion on this topic. Some may call me naive, but I have to try.

 

Pulling a code and making a judgment without performing tests is like a druggist at Rite Aid coming around the service counter, taking someone’s blood pressure and then selling them pills based on the readings. To me I see no difference.

 

You?

 

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Joe, our local advance doesn't recommend any parts or use dialog like "_________ is bad". They just give them the code number and definition. Not once have I heard them go beyond that. As a matter of fact if the customer ask for a diagnosis they recommend one of the local shops and explain that the code only gives direction and not a diagnosis. That being said I'm sure there's some rouge employees who don't do that and some stores may just try and sell whatever parts they can. I agree it gives folks the wrong idea of what a diagnosis is and how much it should cost.

 

Sent from my SCH-I605 using Tapatalk 2

 

 

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Joe, our local advance doesn't recommend any parts or use dialog like "_________ is bad". They just give them the code number and definition. Not once have I heard them go beyond that. As a matter of fact if the customer ask for a diagnosis they recommend one of the local shops and explain that the code only gives direction and not a diagnosis. That being said I'm sure there's some rouge employees who don't do that and some stores may just try and sell whatever parts they can. I agree it gives folks the wrong idea of what a diagnosis is and how much it should cost.

 

Sent from my SCH-I605 using Tapatalk 2

 

Now this is interesting. I wonder if Advance, at least in some areas, are trying to change? Thanks for the reply, really interesting.

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Joe, I agree with you.  However, I think there many people behind the counter at these places don't know that it is not a true diagnosis.  Some of them are in the same shoes as the general public.  I am not trying to belittle the true professionals that work there but many of the employees they hire are not top tier.  These are the ones likely to be found working evenings and weekends.  Joe, good luch on any conversations.

We try and help educate there staff while we're in there. It let's them see we know our stuff and it ups their ability to help their customers.

 

Sent from my SCH-I605 using Tapatalk 2

 

 

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