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Anyone part of the TechNet Program?


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Hello just seeing if any of you guys are part of this program threw carquest or advance auto ? I have been part of it for almost a year now and i am not seeing any benifits besides the 24/24 warranty. Mostly because the person at the store we us does not go over things with us. Was just looking to seeing how some of you guys are benifiting from this program. Thanks

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I'm a part of the program, but I'm not a shop owner. I'm the Director of the TECHNET program for Advance Auto Parts. I can help you in a few way. First, I can have your Commercial Account Manager schedule some time to review the various program elements with you, with the goal of finding one or two elements that you feel would be helpful in your business. Your CAM can also help you get started with these program elements. Secondly, you and I can schedule some time, either by phone or web-cast, to review the program. We can proceed with whichever option works best for you.

 

In the mean time, take a look at your TECHNET Essentials Guide which you should have received in your Member refresher kit back in March. The Essentials Guide highlights the majority of our program elements and is organized by the parts of your business the element was intended to address. Attracting new customers, follow-up, etc.

 

If you don't have your Essentials Guide handy, log in to the TECHNET Member's portal at www.technetprofessional.com, there is a PDF of the guide on the home page.

 

George Lesniak
Director, Commercial Programs - TECHNET
Office: 919-573-3343 Mobile: 919-601-7366
e-mail:
[email protected]
TECHNET Support [email protected]

www.technetprofessional.com

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  • Have you checked out Joe's Latest Blog?

         1 comment
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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