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We are looking to start stocking bulk oil at our shop. After meeting with our oil supplier, I came away with the following pricing options for our basic non-synthetics.

  • Castrol - $9/gal
  • Gulf - $7/gal
  • PuraLube - $6.50/gal (generic, house brand)

Naturally, I was curious why the prices varied so much for similar oils. The supplier replied that since all the non-synthetic oils met the API/OEM/DEXOS specs, they were essentially the same oil in different containers. The only "real" difference is the name and the marketing. Of which, Castrol has the best marketing, signs, banners, etc. (this is all quoting the supplier)

 

Personally, I have never had a customer ask what brand of oil we were planning on using. Rather, they just wanted to know if their warranty was still valid and when they would need their next change. That's it. In my mind, that does not warrant the premium for a brand name oil.

 

Am I unique in this? What are you guys keeping in bulk, and are you sold on the brand names?

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Like many things in this industry, oil is much more complexed than what most consumers imagine. There are many different standards/requirements for engine oil. Failure to meet these standards may open you up to litigation. Here are a couple of links that may change your thinking on "oil being oil".

http://www.searchautoparts.com/motorage/nace-cars-event-news/deciphering-todays-motor-oil-labels

http://www.motoroilmatters.org/Home

 

We use Valvoline as our bulk oil. The Major oils very often will have advertising support programs, volume kickbacks and are more likely to stand behind you in the event of an engine failure.

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I use a local bulk house brand...made by Amalie Oil. Meets all engine requirements per API SN. Correct me if I am wrong BUT I thought if the oil was API approved it met current manufactures requirments as long as the correct weights were used, outside Dexos and such. And I have never had an engne failure where the oil was the cause.

Thats what I was taught, may be wrong but its what I was told lol

 

Sent from my SCH-I605 using Tapatalk 2

 

 

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Like many things in this industry, oil is much more complexed than what most consumers imagine. There are many different standards/requirements for engine oil. Failure to meet these standards may open you up to litigation. Here are a couple of links that may change your thinking on "oil being oil".

http://www.searchautoparts.com/motorage/nace-cars-event-news/deciphering-todays-motor-oil-labels

http://www.motoroilmatters.org/Home

 

I did not find much of substance on these sites to help understand the varying qualities of the oils. The blogs certainly shed light onto what the oil certifications actually mean, but they do not shed light on the question, "If two oils have the same certs, and one costs 40% more, please tell me why."

 

I use a local bulk house brand...made by Amalie Oil. Meets all engine requirements per API SN. Correct me if I am wrong BUT I thought if the oil was API approved it met current manufactures requirments as long as the correct weights were used, outside Dexos and such. And I have never had an engne failure where the oil was the cause.

 

Agree 100%, Jeff. That is my reason for posting this topic in the first place. Hopefully, we'll get some solid answers in here.

 

We have also always used a house brand as our first level of motor oil. We also have never had any issues using this type of motor oil. Wes what oil distributor are you using? Are you getting the bulk oil in 55 gal drums?

 

I would rather not get into the distributor name, but they are a major player in our area, carrying a number of different brands. The oil is available in a number of ways from cases to drums to pumped off the truck. The prices I stated above were from the truck.

 

 

 

Looking forward to hearing some more feedback on this one.

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  • 2 weeks later...

Use Valvoline for everything, Motor Oil, Transmission Fluids, Power Steering, etc. You name it, we use Valvoline. Always used Valvoline in all of my personal vehicles and when I've torn them down. Never find sludge, muck, crap, gunk, you get the point. Typically the price point has changed based on the additives that a company uses. Just like NAPA's house oil is made by Ashland (Valvoline) however they do not use the same formula. Hasn't anyone wondered what the difference was in Conventional and Max-Life oils? Additives.

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The thing I like about Amalie is they have a tech line you can call if you have questions about lube applications. I know a few here may not agree but I use their universal transmission fluid. If there is any doubt as to application I can call their offices to get clarification. And they will stand behind it if any claims should arise.

 

I've always been too scared to use anything but factory transmission fluid. These days, on these newer transmissions, I'd rather not risk it. But then again, I've never done research on universal fluids either.

Edited by mmotley
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I personally think the max life oils are a joke. I have over 300K on my Ford F150 4.9 auto. Has always used whatever I was using in the shop. Regular maint is the key!

I'm with Jeff on this one. We use a "house" synthetic blend at our shop. 98% of people do not care what brand goes in their car. And I just do not see the difference in all the oils, and yes I have done research. There are certainly some junk, no name brands you can buy only at the gas station that of course I would not use but for the most part all the big names are the same. Except for the new Dexos stuff and I still don't know what is so special about it, I just know it voids GM's warranty if you don't use it. And it is worth repeating "Regular maintenance is key"

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A whole bunch of misguided thoughts on oil here. No 2 oils are the same and they vary GREATLY in their ability to protect your car. We do many oil analysis on many different vehicles and argue end of the day we only sell Brad Penn Full Synthetic. I'm no spokesperson for one brad but this oil proved itself time and time again as our results came back. There are other great oils but their price is higher and the protection we look for in oil for our climate it was an easy choice.

 

Each year vehicles are required to meet more stringent mpg requirements and a lot of this is/was done I part to making these vehicles run hot in order to run efficiently. I have many test tubes of failed oils that have caused catastrophic failures and/or expensive repairs. Oil is our engines life blood and should be treated as such IMHO.

 

I was hesitant to go from a $30 oil change to $70 but honestly we do more now than ever. And since they can legitimately go 6k between oil changes it works out cheaper for the customers. We also make more money off of each oil change.

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A whole bunch of misguided thoughts on oil here. No 2 oils are the same and they vary GREATLY in their ability to protect your car. We do many oil analysis on many different vehicles and argue end of the day we only sell Brad Penn Full Synthetic. I'm no spokesperson for one brad but this oil proved itself time and time again as our results came back. There are other great oils but their price is higher and the protection we look for in oil for our climate it was an easy choice.

 

Each year vehicles are required to meet more stringent mpg requirements and a lot of this is/was done I part to making these vehicles run hot in order to run efficiently. I have many test tubes of failed oils that have caused catastrophic failures and/or expensive repairs. Oil is our engines life blood and should be treated as such IMHO.

 

I was hesitant to go from a $30 oil change to $70 but honestly we do more now than ever. And since they can legitimately go 6k between oil changes it works out cheaper for the customers. We also make more money off of each oil change.

 

Not really trying to start an argument here (kind of off topic), but if your price change went from $30 to $70 and the customer is saving money because they can go 6k miles now, that means before they had to be doing oil changes every 2500 miles or less to be saving money with the $70 oil change... (if my math is correct)

 

As for the whole bulk oil question, I actually got some prices a few weeks ago on bulk oil from a local supplier... they were the exact same prices as what I can buy oil from at the Toyota Dealership! Granted, I have to deal with quart bottles, boxes, and go pick it up, but it becomes a selling point for me 'Genuine Toyota Oil and Filters!' Never would I have thought I would have got cheap oil from the dealership parts counter... PM me if you're that curious about the prices

 

On top of that, I'm not exactly on Main Street, so even though I have lots of traffic out front, none is slow enough for me to do a significant amount of oil changes to justify a tank and pumps with reels. My oil changes are usually just add on's when the customer brings it by for a check up/inspection or for other repairs. However, I would also be interested to see what some of you guys are paying for your pumping systems, or if it's rented or leased from the bulk oil companies.

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Didn't realize I needed to spell it all out... A full synthetic will increase fuel mileage, reduce engine wear and the customer only has to see me every 6 months which saves them time and money. Understand?

 

As far as the "bulk" oil, your price will depend on the quantity you will be purchasing. Obviously if you do one oil change a week and joe-shmo does 20, he'll be at a lower price point.

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As for the whole bulk oil question, I actually got some prices a few weeks ago on bulk oil from a local supplier... they were the exact same prices as what I can buy oil from at the Toyota Dealership! Granted, I have to deal with quart bottles, boxes, and go pick it up, but it becomes a selling point for me 'Genuine Toyota Oil and Filters!' Never would I have thought I would have got cheap oil from the dealership parts counter...

 

Motley, could you expound on this a bit? Do you mean that you are able to buy bulk oil and filters from the dealership for less than consumers can buy it for? I.E. a consumer would walk into the dealership and ask for a Toyota filter and pay $8, but you would only pay $2? I have never heard of buying anything in bulk from the dealership, so I'm quite curious.

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Motley, could you expound on this a bit? Do you mean that you are able to buy bulk oil and filters from the dealership for less than consumers can buy it for? I.E. a consumer would walk into the dealership and ask for a Toyota filter and pay $8, but you would only pay $2? I have never heard of buying anything in bulk from the dealership, so I'm quite curious.

 

I think this might be a rare case, so I'll do my best to explain it.

 

The OIL they sell is the same price for me as it is for the next guy/gal in line. They sell it so cheap though, the bulk suppliers could only match the price. The explanation I got from the dealership is that it helps 'fluff or build up' the numbers, and somehow that in turn helps the dealer with returns/stocking/pricing/I dunno. Again, it is soooo cheap, even the parts guy selling it to me thought it was a mistake with the prices first came up, but parts manager said it was correct.

 

As for the filters, I do get a discount on those. I buy them by the case (12). It's not a HUGE discount, but combine the discount with the fact I can use 'Genuine oil filters' as a selling point over the 'quick lube generic oil filter' and my customers seem to like it. Yes, I could increase profit PERCENTAGE numbers by going with a cheap generic filter, but the increased sales (car count and dollars) I get with 'GENUINE' parts/filters (every oil change car gets looked over, bumper to bumper), it's better for me to stick with dealership filters...

 

On top of all that, buying my oil and filters from the dealer 'fluffs' my numbers with them. So when a $1300 drive shaft needs to be replaced, and the customer balks at the price, the dealer doesn't mind helping me out a little with the price a little. Get more bees with honey :D

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The OIL they sell is the same price for me as it is for the next guy/gal in line. They sell it so cheap though, the bulk suppliers could only match the price.

 

That is very interesting. Would you mind sharing the pricing you received? I doubt this is proprietary information if anyone can call the dealership and get the same price.

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I can only assume the parts department is using that to sell other genuine parts. I mean think about it. How much does the parts department really make on selling oil to customers? Why not sell it at cost and you will end up outselling even the local O'Reillys, Advance Auto Parts, CARQUEST, etc. DIY (Toyota) customers will be coming to you for their oil filter change parts. In turn buying more Genuine parts (air filters, oil filter, wipers, bulbs, etc) because they are already there. Genius in that dealerships pricing plan. I guarantee the Toyota dealership near me would not be cheap for anything.....

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It's funny when I hear guys say I have xxx,xxx on such and such. You know there are people that smoke 3 packs a day and live to 100 years old? That must mean smoking keeps you healthy right? Wolfs head is owned by a company from Florida and it's nothing more than a bath tub blend these days.

 

As this is a technical question I don't think "here say" and personal opinions should be given as facts. Oil is the life blood of a vehicle and is very complex and should be treated as such. Next I'm going to start seeing people say that tranny fluids are all the same...

 

As far as price, you can get a good bulk oil for a little over $10/gallon. If customers are going to complain about a couple bucks for something as important as oil I don't want them as customers anyway.

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Phynny...The point I am trying to make here is it is the regularity of maint..not the product. Understand? Can you mathmatically prove that the synthetic oil gives better mpg? What proof or science do you have that proves that regular oil changes with synthetic lubes will give you longer life that conventional oils? I have yet to see it. The PROOF I HAVE is a Ford 4.9L!! ORIGINAL ENGINE TRANSMISSION AND REAR DIFF...ALL SERVICED WITH CONVENTIONAL FLUIDS!

Now how you run your biz is you. Me? If I tried to flip my customers from a 30 lof to a 70 lof and told them they could come back half as often...????

Now as far as Wolfs Head being a "bathtub" blend..It is manufactured by Amalie..ever heard of it? Seems to me they do a lot of Top Fuel sponsoship. Meets all the SAE requirements...meets engine manufactures requirements.

Now lets talk facts,.science...proof.

 

I agree, Jeff. That being said, you can stroll over to bobistheoilguy.com and find some very smart guys testing oils and doing experiments with their own cars and giving feedback on the results. Long story short, synthetics do improve gas mileage.. when they are used in the engine, transmission, and differentials together... and the increase in gas mileage usually isn't greater that 1 mpg or so. The thing about oil (like you said), they are all held to SAE standards. Synthetics will perform better in extreme conditions (foaming, extreme heat, etc), but for an everyday driver, it won't make a difference.

 

Phynny, not trying to be rude or sound condescending, but engine oil and transmission fluid are VERY different. You sound like a smart guy from what I've read, so you have to know the friction modifiers built into the trans fluid to allow for a certain amount of slipping w/ clutch discs and such is completely different than engine oil providing lubrication for 2 (usually) similar metals. E.g. Oil is tested and rated to SAE standards, transmission fluid is very vehicle specific (depending on additive packages)

 

Sorry, don't mean to look like I'm arguing. Wes, I have found MOST of my customers don't ask about oil brands. The few that do ask, usually already have their favorite brand in mind. For those, I allow them to supply their own oil for the oil change. I do keep (2) 5 quart bottles of Mobil 1 5W30 in the back for the occasional customer, but that's it. Also, it depends on your shop image/branding. If your a performance/race shop, you would probably benefit from keeping Mobil 1 in stock or some royal purple. If your a quick lube shop, you can get away with whatever flavor is cheapest that month/week. Hope I've helped some...

 

***Edit: Just realized, I should have been using API in place of SAE when discussing oil ratings (additive pacakages, not viscosity grade). I'll leave the old paragraph with the mistakes, so if someone wants to research the difference between the 2, they can reference it.

Edited by mmotley
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We are looking to start stocking bulk oil at our shop. After meeting with our oil supplier, I came away with the following pricing options for our basic non-synthetics.

  • Castrol - $9/gal
  • Gulf - $7/gal
  • PuraLube - $6.50/gal (generic, house brand)

Naturally, I was curious why the prices varied so much for similar oils. The supplier replied that since all the non-synthetic oils met the API/OEM/DEXOS specs, they were essentially the same oil in different containers. The only "real" difference is the name and the marketing. Of which, Castrol has the best marketing, signs, banners, etc. (this is all quoting the supplier)

 

Personally, I have never had a customer ask what brand of oil we were planning on using. Rather, they just wanted to know if their warranty was still valid and when they would need their next change. That's it. In my mind, that does not warrant the premium for a brand name oil.

 

Am I unique in this? What are you guys keeping in bulk, and are you sold on the brand names?

 

I highly doubt any house brand oil meets the DEXOS spec, certainly not going to meet VW Audi 502, Mercedes 229, BMW long life 01. Most generic full synthetics don't meet those specs. Installing the incorrect oil voids the warranty on most if not all vehicles. We specifically state on every invoice what oil was used and that it meets the OEM spec. We stock 55gal drums of Mobil conventional oil and use mostly Mobil 1 synthetics to meet specs and LiquiMoly or Fuches in some cases. Oil changes start at $36 and up. Your typical european car is about $70ish for basic oil change. We recommend factory service intervals. We also typically don't perform a simple oil change, we perform complete services per the factory maintenance schedule. 80%+ of our customers prefer this method, the rest we do a-la-cart.

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I agree with both sides. We use house oil on 75% of our customers vehicles as they do not a preference on what type of oil goes into their vehicle. That being said, if the vehicle calls for a specific spec to be met, we verify that the house oil meets this spec. If it does not, we inform the customer and let them choose whether to use the house oil which does not meet the spec or use a synthetic oil that has been verified to meet the spec. If the customer chooses to use the house oil, we notate that the customer was given the notice and denied the oil that was manufacturer recommended. Many of todays consumers do not care or have allegiance towards a specific brand of oil like some older people would have with Penzoil or Mobil. I do agree with everyone that is stating that doing service, whether oil changes or any preventative maintenance service, on time is most important.

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I think we can all agree that regular maintenance is key to keeping a car in perfect running condition. Like I said before, I run Valvoline out of my own personal preference. I've used it in my vehicles since I started driving (I'm 25 so not some old timer) I've read around a dozen or so different wear tests for different oil manufacturers over the years. Valvoline isn't always the #1 victor but it ranks near the top in almost all wear tests. I chose to use Valvoline for my customer's vehicles because I felt if I used something else I would be cheating them. To me, I felt they deserved the same oil I trust in my vehicles. We all have our own preferences and ideas that led to our decisions. We don't have to agree on anything, as long as we agree that we do what we feel is right for our customers. To each their own as long as we keep our customers happy and most importantly, on the road.

 

For comparison, I am currently paying $9.86/gallon for Valvoline Conventional Bulk.

 

Side Note: I did read recently (I believe in Motor Magazine or Professional Tool & Equipment) that there was a law passed in California if I remember correctly. Where a shop can be held responsible for not using the correct oil. As a shop you were required to completely identify on the invoice the type of oil you used. Made me think of it as one member was discussing VW, BMW and the DEXOS standards. We even noticed at our shop, one of our fleet companies had a few vehicles requiring DEXOS and we had only been using conventional. Let's make sure everyone does a good job checking the oil standards.

Edited by ATSAutomotive
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  • 4 weeks later...

Phynny...The point I am trying to make here is it is the regularity of maint..not the product. Understand? Can you mathmatically prove that the synthetic oil gives better mpg? What proof or science do you have that proves that regular oil changes with synthetic lubes will give you longer life that conventional oils? I have yet to see it. The PROOF I HAVE is a Ford 4.9L!! ORIGINAL ENGINE TRANSMISSION AND REAR DIFF...ALL SERVICED WITH CONVENTIONAL FLUIDS!

Now how you run your biz is you. Me? If I tried to flip my customers from a 30 lof to a 70 lof and told them they could come back half as often...????

Now as far as Wolfs Head being a "bathtub" blend..It is manufactured by Amalie..ever heard of it? Seems to me they do a lot of Top Fuel sponsoship. Meets all the SAE requirements...meets engine manufactures requirements.

Now lets talk facts,.science...proof.

Jeff, the old mentality of amount of oil changes is more important than the quality is a thing of the past. You brought up facts, science and proof, what qualifies you to give advice on oil and the effects of engine wear, do you build engines? I am very heavy into the race scene, from autocross to to world time attack and everything in between. I know for a fact what we run and why we run it.

 

I really do not feel like debating you because it's a waste of my time but I'll try to give an example that will make it more clear. Would you put just any oil in a BMW M5, Dodge Viper or any race motor for that matter? Of course not that would be crazy. But do you realize many cars today have as much or more hp/cylinder than race cars and very high performance cars. Just because we drive something daily does not mean it's just a car that can live off any oil. Look at all the turbo cars anymore, if anyone thinks a turbo charged car can live off of junk oil well then... It's no wonder why our industry is in such bad shape.

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We are looking to start stocking bulk oil at our shop. After meeting with our oil supplier, I came away with the following pricing options for our basic non-synthetics.

  • Castrol - $9/gal
  • Gulf - $7/gal
  • PuraLube - $6.50/gal (generic, house brand)

Naturally, I was curious why the prices varied so much for similar oils. The supplier replied that since all the non-synthetic oils met the API/OEM/DEXOS specs, they were essentially the same oil in different containers. The only "real" difference is the name and the marketing. Of which, Castrol has the best marketing, signs, banners, etc. (this is all quoting the supplier)

 

Personally, I have never had a customer ask what brand of oil we were planning on using. Rather, they just wanted to know if their warranty was still valid and when they would need their next change. That's it. In my mind, that does not warrant the premium for a brand name oil.

 

Am I unique in this? What are you guys keeping in bulk, and are you sold on the brand names?

 

Heya!

 

I'm the sort of guy that won't want to stock too much of anything because that to me is dead stock/inventory. Of course, oils are sold by companies that may have a lot of stock and are trying to get out of their warehouse.

 

With my shop, i'll be using Martini Racing. It's Australian and a part from being a workshop owner (to be), I've also picked up the sales position for Martini Racing in Asia just so I can get the sneaky into the industry. heh

 

Martini does things differently, There's no need to stock, which is good. It is also used by a fair number of cars in the World Time Attack Challenge held in Sydney, Australia. It is used in the champion's car as well as a lot of the other competing cars. I stock & sell that because I have full confidence in the product. If a $700,000 car wants to use it exclusively, i'm selling it! LOL plus the margin is good.

 

Hope that helps! :)

Edited by Leonard Lee
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    • By carmcapriotto
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This 'Unstoppable Framework' is designed to help auto shop owners enhance their business operations and achieve a better work-life balance. Maryann Croce emphasizes the importance of defining core values and vision, which serve as guiding principles and a roadmap for the business. The discussion highlights how these foundational elements foster consistency, build trust with customers, and create a positive team culture. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes Watch Full Video Episode Worksheet for Episode 1 Core Values and Vision https://bit.ly/47KwENK Overview of the Unstoppable Framework (00:00:20) Core Values and Vision (00:01:06) Three-Day Weekend System (00:02:20) Defining Core Values (00:04:42) The Importance of Consistency (00:08:36) Team Culture and Trust (00:09:51) Vision as Direction (00:15:50) Legacy and Reputation (00:16:46) Vision's Impact on Growth (00:20:16) The Why Behind Actions (00:24:24) Customizing Success (00:25:38) Support and Resources (00:26:24)
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Today, we’re diving into an essential topic—how to make your brand stand out from the competition. While you may already provide exceptional service, standing out in a crowded market requires a focused strategy. It’s not just about doing good work; it's about showing what makes your shop truly unique.
      We’ll break down the key ways to differentiate your brand, from nailing your customer service to using your core values to your advantage. We’ll also talk about how paying attention to your shop’s appearance and maintaining an active social media presence can make a big difference in how customers see you.
      If you're ready to learn how to make your shop rise above the rest and attract more customers, this episode is for you.
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      Lagniappe (Books, Links, Other Podcasts, etc)
      Building a StoryBrand by Donald Miller : https://storybrand.com/building-a-storybrand-book/ 
      McCart’s Auto Center - Ratchet and Wrench : https://www.ratchetandwrench.com/shop-life/article/11464229/shop-view-mccarts-auto-center 
      https://shopmarketingpros.com/how-to-make-your-brand-stand-out-from-your-competitors/ 
      Show Notes with Timestamps
      Introduction to Brand Differentiation (00:00:10) Brian introduces the topic of brand differentiation for auto repair shops. Understanding Brand (00:02:26) Explains that a brand is more than just a logo; it embodies the overall customer experience. Customer Perception and Reviews (00:04:25) Discusses the importance of customer reviews in identifying what makes a shop unique. Identifying Strengths and Weaknesses (00:05:30) Encourages owners to focus on strengths while addressing weaknesses for better brand differentiation. Concept of a Four-Dimensional Shop (00:06:32) Introduces the idea of a four-dimensional shop, focusing on customer service, quality, timeliness, and price. Timeliness and Price Mindset Shift (00:08:29) Stresses the importance of communication and fair pricing in building a strong brand. RepairPal Sponsorship Mention (00:10:28) Thanks RepairPal for sponsoring and highlights its benefits for auto repair shops. Building Trust with Clients (00:11:26) Emphasizes the need to cultivate trust through social media and transparent communication. Core Values Integration (00:12:23) Explains how core values should be central to the brand and daily operations of the shop. Daily Recognition of Core Values (00:13:19) Describes the implementation of daily recognition for team members based on core values. Core Values and Brand Identity (00:15:19) Discusses how core values, like happiness, differentiate a brand and impact team morale. Outward Appearance of Shops (00:17:18) Emphasizes the importance of a clean and organized environment in shaping brand perception. Customer Perspective (00:19:28) Encourages shop owners to view their business from a customer's angle to identify areas for improvement. Impact of Shop Aesthetics (00:20:35) Explains how the physical appearance of a shop affects customer impressions and overall branding. Importance of Business Name (00:23:10) Highlights the significance of a shop's name in representing its identity and differentiating from competitors. Examples of Effective Names (00:24:03) Provides examples of shop names that effectively convey their unique selling propositions. Role of Logos in Branding (00:27:47) Discusses how a logo serves as a visual representation of a shop and its differentiation Logo Importance (00:28:53) Discussion on effective logo design and its impact on brand representation. Color Theory in Branding (00:29:48) Exploration of how colors influence perceptions and emotions related to a brand. Crafting Your Brand Message (00:30:55) Advice on creating a brand message that resonates with client concerns rather than just shop credentials. Understanding Client Problems (00:31:52) Emphasis on identifying deeper client issues to tailor brand messaging effectively. Book Recommendation: Building a Story Brand (00:32:44) Recommendation of Donald Miller's book for crafting impactful brand messaging. Differentiation in a Competitive Market (00:33:39) Final thoughts on the necessity of standing out in the auto repair industry. Call to Action for Marketing Help (00:34:37) Invitation for listeners to seek marketing assistance from Shop Marketing Pros. Acknowledgment of Sponsors (00:35:36) Thanks to RepairPal for sponsoring the podcast and supporting the auto repair community.
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
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    • By carmcapriotto
      Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, our panel discusses strategies for increasing gross profit, team harmony, and the significance of training the next generation of automotive professionals. By understanding and managing gross profit, embracing expert guidance, and fostering a culture of continuous improvement, shop owners can navigate the challenges of the industry and achieve long-term success. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. [email protected] David Coelho, Village Auto Care, London, ON Nick Schonenberger, Kaufman’s Garage, Kitchener, ON Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Murray Voth's Coaching Impact (00:02:57) Nick discusses how Murray's coaching and app changed his approach to gross profit. Building Profit into Gross Profit (00:03:06) The importance of integrating net profit into gross profit for better financial management is emphasized. Understanding Gross Profit (00:05:33) Nick reflects on the realization that gross profit is essential for covering all business expenses. The Role of Mastermind Groups (00:07:29) Discussion on how belonging to mastermind groups can open shop owners' eyes to new possibilities. The Journey from Shop Owner to Business Owner (00:09:36) The fear and misconceptions that prevent shop owners from embracing their roles. Efficiency in a Two-Bay Shop (00:11:08) David shares how he improved efficiency and processes in his shop after facing challenges. The Harmony of Teamwork (00:14:20) The importance of collaboration and teamwork in achieving high productivity is highlighted. Training and Developing Technicians (00:15:20) David explains how his team trains together, ensuring consistent processes and high performance. Balancing Growth and Team Well-being (00:16:06) The discussion concludes with thoughts on managing growth without overwhelming the existing team. Introduction and Improvement Ideas (00:16:16) Discussion on the need for better communication and vision in shop management. Reflecting on 2023 and Future Changes (00:18:01) Encouragement for shop owners to assess last year’s performance and consider necessary changes. Training and Team Development (00:19:05) Introducing impactful training methods accessible to all team members for continuous improvement. Understanding Gross Profit Metrics (00:22:10) Clarifying the difference between markup and gross margin in shop pricing strategies. Teaching and Inspiring Future Technicians (00:26:57) David discusses his role as an educator and the importance of attracting young talent to the trade. Building a Professional Image in the Industry (00:29:00) Emphasizing the need for a positive image of the automotive trade to attract new entrants. Flexibility in Shop Management (00:30:40) David reflects on the flexibility he has as a shop owner to balance teaching and managing effectively. Service Training Insights (00:33:24) Discussion on the importance of service training and the impact on student confidence in customer relationships.
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       Click to go to the Podcast on Remarkable Results Radio


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