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Would You Ever Fire a Customer?


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Been there don't that... wrote the book, bought the t shirt... now just waiting to watch the movie.

 

if those Hollywood types wanted to make a reality TV series a Real reality TV show ... just go to a repair shop ... you'll get all the reality you'll ever need.

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if the customers in the shop are half as bad as they are in the parts store. I would throw a few threw the window. You can do everything in your power to make someone happy. And they are still not happy. Or they are just plain ass hats,and cause trouble on purpose

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  • 3 months later...

Exceptional customer service is all about creating a great relationship with your clients. Sometimes there are relationships that just don't work out. It's the opposite of a win/win.

 

If the customer is always unhappy or a pain in the ass and the staff all growl when they see this person's name on the schedule then it's time to 'break up' or 'fire' said customer.

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You know, it ain't like Will Rogers said, "I never met a man I didn't like." He never had to deal with them as a customer.

I know what ya mean, and there are a lot of people that I don't want to ever see again as a customer.

 

thanx for your comments. keep them coming. Gonzo

 

Exceptional customer service is all about creating a great relationship with your clients. Sometimes there are relationships that just don't work out. It's the opposite of a win/win.

 

If the customer is always unhappy or a pain in the ass and the staff all growl when they see this person's name on the schedule then it's time to 'break up' or 'fire' said customer.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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