Jump to content


  • Announcements

    • AutoShopOwner

      Advertising & Promoting Your Company On AutoShopOwner - Information   02/25/2017

      This message is only shown to FREE members and goes away after subscribing to a paid membership. If you are joining AutoShopOwner to promote your business, service, or product to this community of auto shop owners, please subscribe to a Sponsor Member Annual Package before doing so. With the correct membership, you will have the ability to post about your company in your posts and forum signature.

      You can upgrade your existing membership here.

      All marketing attempts to this community without proper membership level and/or approval by staff, will be considered spam, result in topic/post removal, and a warning, which can lead up to the banning of your membership, company and/or product on all pages of AutoShopOwner.

      Thank you for your support.
UsedTireShop

How do I handle a AMEX charge back?

Recommended Posts

Hello,

I received my first charge back today. Does anyone have experience with this?

 

The story:

Lady came in with a Volvo that ran poorly. We pulled the code and followed the diagnostic tree. The result was to replace the throttle body. I ordered a new throttle body from Volvo. After we installed this part the customer came in and used her AAA to tow it to a local foreign car specialist to have it programmed. We pick it up from the repair shop and brought it back to our shop so she could pick it up. 3 days later the car came back running poorly again. I called the shop that programmed it to see if they could add any tips. The technician then informed me that they use generic programming and the vehicle should be programmed by the dealer. I paid and towed it to a Volvo dealer. Next day we pick it up. After payment we went to the car and it wouldn't start. The Volvo tech came out and shook some wire and the car started. We drove it back to our shop and it was running poorly. I soon realized that I have no right or desire to mess with the God awful Volvo wiring. I paid once again to tow it to a different foreign car specialist. As of late last week the car was still there. Today I receive a pre charge back from AMEX for $1,230. I have until July 4th to send them my answer.

 

Any feedback would be appreciated.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now




×