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mspecperformance

How do you feel about customers whom come back after getting repairs elsewhere?

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I'd like to see a fun discussion on what you guys do and how you feel after you had recommended repairs and services on a customer's vehicle and they leave without performing them at your shop. 6 months later they come back for something and you realize (or they tell you) they had YOUR previous recommendations performed else where. The situation isn't that the other shop messed anything up, they just decided due to price or convenience they wanted to go somewhere else.

 

How do you guys feel? How do you treat the customer?

 

 

Just curious to see what you guys do and how you feel.

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