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Dnzauto

Free Member
  • Content Count

    16
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  • Last visited

Community Reputation

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About Dnzauto

  • Rank
    Occasional Poster

Business Information

  • Business Name
    DNZ Automotive Inc.
  • Business Address
    1550 Newport Boulevard, Costa Mesa, California, 92627
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
    None
  • Website
  • Banner Program
    None
  • Participate in Training
    Yes
  • Certifications
    ASE

Recent Profile Visitors

1,631 profile views
  1. I had few of those kind of customers in the past.... If they call to cancel/reschedule, I always accommodate and tell them I appreciate them letting me know. The ones that are 'no show', I make a note in the system....if they are regular and use my shop exclusively , I would let it slide....if they are from online, I just reschedule them few days ahead and dont expect them to show up and plan accordingly, if they show up and i am busy, then i tell them it will be done the next day ...I dont think doctors etc charge for missed appointments in my area, and I dont think a regular customer would r
  2. I am amazed how mobiles they get away with BAR, Osha, City, Fire, Carb etc..... Sounds very unacceptable to me.....mobile should do code reading ,bulb replacement, glass replacement and such.....anything else seems to me as they have to clean up the dirt afterwards which they do? Who is keeping an eye on their mobile garage libaility etc? .
  3. From the offer, it seems like they are proving FREE carfax reports in return...but they can stop doing the free service anytime...and leave you with nothing....while they took all your customer info! Including a valid email address! Which they can market to and become competition! To me it sounds unfair to start with
  4. Hi everyone, did any of the shops that started the CARFAX Service Shop program ever read the TERMS ?????? ( https://service.carfax.com/csn/csnTerms ) So, basically, they are collecting VIN & Email ( meaning they can target the vehicle make/model/year/valu etc AND customer contact -email )..... they can sell this info to competition ; especially to brand specific shops!!!! or dealerships !!!!! on top of it ... they can STOP The free service ANYTIME they like, and keep using all the data they gathered! anyone else see a problem with all this and other stupid clauses (
  5. Dnzauto

    Dnzauto

  6. Dear fellow Repair People, We are in need of an additional closeby location to our current shop, mostly to service some of our fleets and overload for the time being. ( We will start reorganizing and a major update on our shop sometime in the next 12 months, so we will definitely use the 2nd location more during that time). I believe we can live with 2 bays and 6 additional parking spots. We will NOT open at night or Sundays or weird stuff like that. We have excellent reputation and the team that will work in this remote location has been together for over 5 years now, they are super know
  7. 1- correct, lots of franchise dealers bump up the msrp.....especially ones with urban location!! also, they print different MSRP numbers to customers as they wish ....!!!! I get 15-25% off of dealers msrp most of the time... they make huge $$$, and they really hate us because they think we steal jobs from them.... 2- we NEVER charged a cent over msrp from number from mithell or worldpac! I am super careful on that, as customer can easily go online and see if we overcharge and would get the wrong idea. we have a high labor rate and stick to little margins on the parts, and when it comes t
  8. my experience.. in 6 years... called the cops once on a female driver (not a customer) that recently purchased the car from a customer of ours...she demanded FREE stuff.... and was blocking one of the lift, did not move the car ( a stretch limo!) .. I called the customer that sold her the car... took a while till he arrived and moved her out of premises.. cops came right at that moment.... 5-10 minutes of my time wasted.... another occasion, I threatened to call the cops on another female (customer this time) ... I moved her car to the front and asked her to leave 20 times while she was shout
  9. on Mitchell I close the invoices only when paid, but when I am 'posting' them, I post it to the day it arrived or work was performed, so when I pull reports, it doesn't look like one day was $0, the next day was $ 10000 hope this input helps
  10. thank you everyone for your input, customer is a good and loyal one and understands how hard I tried for insurance to cover the initial repair and how skillful I was when I noted the possible future prematurely worn out parts... so if it comes to that, I will collect the difference from the customer anyhow, but my main thing is, although I am only adding 25% premium to my cost, I am not willing to let anyone know what they don't need to know I wish everyone who deserves it, a successful shop, life and happiness ))) the ones causing bad reputation to our line of work, I am hoping the p
  11. unfortunately, I had a similar scenario with a friend's friend 6 months ago, we got blamed for coolant tank expansion hose connector break on a 2003 C230 with 200K miles on it, which the expansion tank looked like never replaced before....guess what, I told him i will put a new one at no charge to him,,, he still didn't calm down...( he was coming from 40 miles away) .. but such a calm person turned into such an idiot... result: i put the new tank, made sure no more leaks...and when done, I parked the car on the driveway, left it running and told him ' it was great meeting you, but I don't thi
  12. totally agree with this.... having control over the work done is the same thing, any sublets we do, even a simple tire balance, we re-adjust the pressures and do road test!..... quality control is very important and pays off big time in the long run! We also check every cars parking spot after an oil change, to make sure there are no drips!
  13. I'd like to give my input as well.... When i first bought my shop 6 years ago, within 12 months, I gradually increased the LOF price from $16 to $40.... Then past 5 years, only increased it 3% a year. It eliminated most of the customers I didn't want pretty quickly. Car count decreased rapidly first 12 months.... Then slowly started to increase.... What i saw was, we had more time to spend with each car and customer, which resulted in a more close relationship, and ( the bomb!) MANY REFERRALS! But due to lower car count and higher averages, the revenue fluctuates alot....didn't foresee th
  14. thank you everyone, I am hoping this thread will be informative to us all hope all are having an awesome Sunday
  15. Dear all, I have a question... we are a very reputable mechanic shop in Southern California.... we sometimes have to deal with insurance companies ( not extended warranty), and this is the first time I am running into this.. so I want to get your opinion and if anyone knows the law on this....I also want to note, I don't have anything to hide from them, I just disagree with anyone/any company that wants to see more than they are required to see...... We need to do a cat converter and O2 sensor replacement on an 2006 BMW X3 , long story short, customer put diesel instead of gas 6 months ago


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