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Oil filters are one of those important parts categories that every shop usually stocks, to turn bays faster and offer an oil change service as a way to capture needed maintenance and repairs. What is your preferred brand of oil filters and why? Are you stocking oil filters in your shop? How do you keep your inventory stocked and updated if you do? Who is your oil filter supplier and why? Are you using a standard or premium oil filter on average? If you service trucks, are you using Heavy Duty filters; Baldwin, Fleetguard, Luberfiner, etc.?
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Automotive Batteries What is your preferred brand of automotive batteries and why? Who is the supplier of that brand to you? What are the battery series that are available in that brand, and what are the warranties? Who manufactures your choice of battery?
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Hello all, I stumbled across this forum while doing some research on starting a shop. I had some questions to assist in guiding me in the right direction. For starts, what is the general thought on being some what specialized? I’m master certified with Kia and Hyundai as well as hybrid certified. So I was wanting to try and stay toward those three as my main focus. Or has this been proven to not be a solid business model? Also for my shop, we are going to be building it from scratch, so was curious about some input. We are wanting to start with three bays. What would be the minimum building size? We were thinking a 30x60. Which would give us an office/waiting rooms and a little storage. Or would this be to small? On another note, if anyone on here is in the Charlotte-greensboro area that would like to grab some coffee, I would love to pick you brain for a bit. Sent from my iPhone using Tapatalk
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A few weeks back I had a problem with my refrigerator. I got a referral and called an appliance repair company. I called three times and each time I called this is what happened: "C and E appliance, please hold." I was put on hold three times for about 5 minutes. After being put on hold each time, a women would say, "What's the problem?" No engagement, no sign of interest for me the customer, no signs of caring. I gave the women a brief description of the problem and each time she told me someone would call me back. Well, no one did. So, I called for the 4th time, and as the person answered the phone I said, "DO NOT PUT ME ON HOLD." There was silence, so I continued. I explained to her that she has spoken to me three times, I left messages three times and three times you told me that someone would call me back. She replied, "You are talking to the wrong person, if you have any complaints, write a letter to my boss, after all he won't listen to me anyway." I hung up the phone and called another company. The lesson and takeaway here is simple: Who's answering your phone? The wrong people on the phone in your shop can kill your business. Have meetings with your people. Make sure you review your phone skills policy. If you don't have one, create one. Empower your people to people to handle issues. And make sure you log every phone call. If you feel you have a problem, start recording phone calls. Your phone is your lifeline to future business. So, please ask yourself....Who's answering your phone?
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We wanted to give all shop owners out there a heads up that Elite’s Online High Impact Sales Course begins on April 4th. There are only 100 seats available on a first come, first served basis. Because the course is sponsored by JASPER Engines & Transmissions, JASPER customers receive an exclusive discount! Please find the course details below, and if you have any questions at all, feel free to contact us or give us a call at 800-204-3548. Hope to see you there! Online High Impact Sales Course details: Course web page: http://www.eliteworldwide.com/event/633/online-high-impact-customer-care-sales-course-april.html Content that will be covered: Selling multiple repairs & big ticket items Selling diagnostic testing & maintenance Building powerful relationships in 60 seconds Overcoming the most challenging sales objections Generating higher sales and happier customers Generating more repeat and referral business Presenting service recommendations in a way that makes customers want to buy Note: Course will come with a workbook, homework assignments and testing to ensure accountability and lasting results Presenters: Jen Monclus and Doris Barnes of Elite
Price: $179 (JASPER customers receive a $50 discount)
Course Dates and Times: Session #1 – April 4, 10:00am–10:45am PST Session #2 – April 11, 10:00am–10:45am PST Session #3 – April 18, 10:00am–10:45am PST Session #4 – April 25, 10:00am–11:00am PST (optional AMI testing at end of session)
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