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Let’s look at sports for a minute. Take for example two premier quarterbacks. Both equally talented and both equally successful. While they play the position according to the rules of football, neither quarterback plays the position exactly the same. The inherent differences between them allows them to bring out their personal best. They draw upon their uniqueness, which translates into their individual strengths. In essence, this is what makes them great, but different.

 

It’s the same for your technicians, and in fact, for all your employees. Years back I tried to mold my employees to follow a strict set of rules and guidelines. I soon realized that although we need policies and procedures, being different is ok, and doing things differently is ok.

 

With regard to employee management: Set the parameters of your business, establish each job role and clearly describe each position, set the goals for each position, and then let the employee flourish by allowing the employee to bring their uniqueness to their role.

 

Oh, one more thing. Not doing things your way is not the end of the world either.

 

Thoughts?

I am glad you posted this, I am in the process of looking for a shop, and one of my biggest issues is that I feel all my employees would hate me and because I just feel as if I would have a problem getting them to do thing the way I do them. Reading your post actually makes a lot of sense . As long as they are well rounded let them show you their strengths and then build on that. I think still the biggest problem is finding the "well rounded" sound techs.

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I heard this the other day in a class and thought it was fitting.

You don't manage people, you manage inventory. People should be led. - Ross Perot

 

Successful coaches don't coach players the same way, just look at my beloved Spurs coach Greg Popiovch. I think this is were you have to understand the techs personality. I do DISC assessments on all employees and then share it with their direct report and other employees. They are quick 5-8 minutes and less than $30 or even free on some sites. I use peoplekeys.com. The assessments are a great tool for understanding your employees and how to motivate them. I have been using them for about 6 years.

 

As for doing things my way, I'm okay with them doing it their way as I don't have all the answers. Let's do what's best to achieve a happy customer, a quality repair and a profitable job.

 

 

 

Sent from my iPad using Tapatalk

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  • Have you checked out Joe's Latest Blog?

         4 comments
      A recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
      The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
      Essentially, it all comes down to the culture of your company.  Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
      To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
      Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees!  Trust me, happy employees make happy shop owners too!
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