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J.P. GLENN last won the day on February 22

J.P. GLENN had the most liked content!

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About J.P. GLENN

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    Occasional Poster

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  • Business Name
    Intercoastal Auto Service
  • Business Address
    833 West Azalea Court, Melbourne, Florida, 32935
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
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  1. Epoxied floors look great! We get compliments all the time and it is fairly easy to keep clean. I personally do not ever plan to have bare concrete floors in any shop for many reasons. I've used multiple DIY Epoxy products over the years and none of them held up to the chemicals or lasted very long. I found that Armor Seal 1000HS (purchased from Sherwin Williams) to be a very good product and has now been down for 5 years with minimal issues and still looks great. I know a few other shop owners that paid to have their floors epoxied and can tell you that theirs are going to far outlast
  2. J.P. GLENN

    J.P. GLENN

  3. Make sure that you respond/reply to all of those negative reviews. It really does minimize their impact to future customers more than you would expect. Our only negative review is FALSE, and just by responding to it and asking them to contact us so that we can make it right has actually helped us attract new customers. New customers comment on seeing that review all the time and how it made them feel MORE comfortable to bring their car in. Keep it short and try not to be negative in the reply. 100% agree. Words to live by for any S/A
  4. Putting a plastic chain with a sign on the closest bay door to the office worked surprisingly well when we were having similar issues. Just put a sign with the word "Office" and an arrow on it pointing to the office. (you could also just do each of the "end" bays for a little more coverage depending on which way the customers are coming from.)
  5. We've used My Shop Manager for almost a year. I can tell you that most or our customers LOVE to be texted. Up to this point we have only used their automatic "campaign" for after service Thank-You's and we use it manually for appointment reminders. It has also been good for when you can't reach a customer and some customers are texting for appointments. They do have a lot of other retention campaigns for texting and emailing as well. So far My Shop Manager has been good to deal with and overall a decent experience. However, we had an issue last week with the program sending someincorrect
  6. I would like to caution everyone about buying "cheap" brand name parts online. Specifically Amazon and Motorcraft. I have not had any personal experience, but it is known that there are counterfeit car parts for sale online. Motorcraft and NTN bearings both have formal articles showing how good these counterfeits are at fooling even those of us "educated" consumers. I overheard a conversation about Motorcraft doing some kind of audit on their parts on amazon and found a staggering number of "motorcraft" parts were fake. I've also read a few Ford forums were consumers had proof that their "M
  7. This is correct. The last time I checked, they base your pricing off of the previous 3 months of orders. The more you spend, the better the pricing. They do seem to update their pricing very frequently. We are a specialty shop and buy the same items over and over and we have not noticed prices going up for us. Some prices go up, some down, overall the pricing stays reasonably the same. I did notice a somewhat significant change is pricing when I didn't do much with them for a month or so. If you are buying in bulk, they do have special "Stock Order" pricing which may hel
  8. This is very similar to what we keep talking about doing. We are a much smaller shop as of today, but we are planning to grow quite a bit over the near future. How many employees do you have to make that system work?
  9. For what it's worth, I like the same one as xrac. My only suggestion would be to flip the circle with the wrench to look like a lower case "e".
  10. We used the Lite Brite system for a couple of years. Some cars did really well, others we had to redo, some more than once. And as already stated, you can't do it on cloudy days without the UV light. We eventually decided that is wasn't something we wanted to offer and we stopped doing them in house. We have technicians in the shop and not painters. We do quote Factory headlight replacement and sell a few here and there. We also have made arrangements with a local body shop and send all of the restorations to them. Every single one they do looks better than any restoration we have ever
  11. jfabrega: I am sure everyone appreciates you adding to this forum. I do too as well. I learned quite a bit from your Jan. 6th post in this thread, thank you for that. Keeping up with technology can be challenging to say the least and some of us need more guidance than others. I would like to point out that anyone using "an older dial-up credit card machine" potentially has a HUGE LIABILITY. If "most of your shops" do not have modern EMV (chip card) terminals then you could be doing them a disservice in helping them continue to use them. This technology was fully adopted in 2015 and
  12. I have been researching VOIP services and most have Fax capability included. Also, an up to date modern credit card machine should run through your internet, so a Voip phone system has no affect. I just wanted to make sure people are getting the correct info here. I 100% agree with this
  13. That was my first thought when I started considering what self driving cars mean for our industry. I think about this subject quite often as I have a young son that is really interested in our industry. I agree there will be parts to replace and repair, but it could be a very different market. Look at all of the changes to our industry over the last 2 or 3 decades and you see that some adapt and others go away. This particular issue may be a little different than what we have seen in the past though. Google and Apple are both interested in the self driving car market. If we have le
  14. We are Honda/Acura specialists and are adding Toyota/Lexus/Scion this year! I completely understand, and have my own concerns about Toyota schedules... You are 100% correct on the idea that if the light is reset at at lube store, then no one will ever see those codes again (until next time they are due). The system is not liked by us at all. We have chosen to use the older schedules as the Maintenance Minder system seems to come fairly close to these anyways. Here is what we do on vehicles with that system: (all others are in identifix/alldata/Honda Service Express,etc with mileage/time re
  15. I went through this last week and it was not fun at all. I totally agree that I CAN'T go back to that. Not only do I suffer, but so does the work and the customer. As for when to hire, I agree that you should hire when you can't keep up with the work in an 8 hour day fairly consistently. As for who to hire first, I made the mistake of hiring the lesser experienced techs because I was terrified of the expense of a top level tech. I paid dearly for that mistake. From my experience as the business grows you will find yourself at the counter more and more, and keep in mind that is

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