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Installing DUI Breathalyzer?


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Curious to know if anyone has experience with installing state mandated breathalyzers at their facilities? Was it worth it financially? After one DUI my state has a requirement that the device must be installed in the offender's vehicle and I'm wondering if this is something worth pursuing in terms of offering that service and registering with companies already certified with the DMV. Thanks in advance for any info.

Edited by Obsidian Motors
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4 hours ago, Joe Marconi said:

I tried it, it was a horror show. In my opinion, not worth it. There are so many other ways to attract and retain your core, key, profile customers. 

Wow. That's interesting. Would you mind explaining a bit about what made the installations so bad?

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Not a part of any of these programs but have received the solicitations in the mail and always go right in the trash. We have had customers come in with these installed and sometimes don't tell us about them when dropping off. Just a total pain to deal with, especially if the repair takes more than a few hours (big job, parts availability, repair with multiple ignition cycles, die-out issues, etc etc). I would echo what Joe said above; "retain your core" and if you want to grow, there are better avenues.

Edited by bonabros
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I've read comments in other groups that this is not a good clientele.  First they arrive mad that it must be done and are complainers.  Secondly, are you able to bill out your regular rate or not?   However, I've also read that some are ok with it.  Those that liked it were able to charge market rates for the installs.   One guy said that it brought in $30K of revenue annually, but he didn't like how the complaining brought his shop morale down.   

On the flip side, I've made good money repairing a few of these hack job installs.

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1 hour ago, Joe Marconi said:

As mentioned earlier, my experience was not good. First, the clientele that it attracted did not fit our profile, and many were not even from our area.  The rate for installation, repairs, and removal was set by the company.  My techs did not like doing the work, and my service advisors had many challenges, as Bantar pointed out. Those people that needed the install came in already angry about it.  And none of customer became regular customers.  

Thanks for the insight. Really appreciate it. 

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Total waste of your time. They only pay 150 bucks here and some take a long time to install. I did them for about 3 years then got out of it. Plus most people that have them only come for that stuff and nothing else. DONT DO IT!!!! 

 

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I have done them for 2 years. My experience is like most, not any return customers. If you do decide to do it make sure you start your pricing at 350.00 or more per installation and watch out for the pushbutton starts, they can be difficult. 

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  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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