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Let the little things slide, focus on the big picture

Joe Marconi
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Joe Marconi

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I walked into the shop the other day and was disturbed at what I saw. One of the techs was replacing and engine on a Honda, and his bay looked a mess. There were parts all over the place, tools on the floor and equipment scattered around his bay.

 

I walked over to the foreman and manager and said, We had this discussion time and time again, this sloppy work habit has to stop! Both of them just looked at me, not saying a word. Finally the manager said, Joe, I'll take care of it

 

What I found out later was that the new engine had a crack down the side (probably damaged in transit), and the tech did not notice it until he lifted it on the engine crane. He had transferred a lot of parts by then, worked thru his lunch to make up the time.

 

I ended up apologizing to everyone.

 

The lesson for me: Keep your mouth shut until you know all the facts. Never lose sight of the big picture.

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  • Have you checked out Joe's Latest Blog?

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      Forget About Criticism; it Doesn’t Work
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      Have I got your attention? Great.
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