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Posted

We have seen an unusual high failure rate of steering racks recently; three in the last few months. The rebuilder of the racks is Cardone. Sorry Cardone, you may not like this post or my opinion. But I have had it with doing jobs over again and over and damaging my reputation in the process.

 

I know these are rebuilt units. I know Cardone has a long history in the industry. I have bought their products for decades; but not anymore. The cost of comeback is too great these days. The loss of revenue is one thing; the loss of a customer's confidence is even greater. And let's not forget the customer's safety.

 

I was on vacation in Chicago when I got a frantic email from my customer, a women who lost her steering over the Labor Day Holiday. We installed the rack last week and she picked up her car this past Friday.

 

Again, Cardone, are you listening: "Lost her steering".

 

There have been other issues with Cardone steering racks in the past. And I don’t think this is an anomaly. Other shops are experiencing the same issues.

 

We need to have faith in the parts we purchase. The motoring public must have faith in us; if that the trust is broken we all fail.

 

There’s no other way to put it: Comebacks kill.

 

 

 



Posted

Joe I say with all respect I have stayed away from the mentioned brand at least for a decade. And i'm talking full line. This type products often get installed into systems that carry a high safety risk as well as the BREAK DOWN WITHE ZOMBIES DRAMA your ears will hear next work day from your customer. :angry::angry: ps. Let the customer have a choice to buy related B) system parts and flushes, such as pump and hoses, tie rod ends, wheel alignment, etc

Frogfinder B)

Posted

Had a distributor in a Taurus from cardone, installed had no spark. Using DSO found the pip waveform didn't even resemble the old one. Replaced it with a ford pickup and it fired right up. Got ahold of a guy at cardone and not only did he have no clue what a waveform was he also gave a very nice pre-rehursed speech about who how I could return the part to the store for a refund lol

 

Sent from my DROID RAZR using Tapatalk 2

Posted

I am finding problems across the line...not just Cardone. BUT where do you go? Even the "name branded" parts are cardones in disguise. And beyond that try to get a warranty labor claim paid!! Since 2004 I have had 2 warranty claims paid. And one of those was in trade at the machine shop.

Posted

The problem is that sometimes your run into a situation that Cardone is the only one offering anything other than a o.e.m. part.

Posted

The problem is that sometimes your run into a situation that Cardone is the only one offering anything other than a o.e.m. part.

 

Been burned too many times by the reman guys, I have honed my skills to sell the oem part and at least make a 35% margin.

 

Live and learn, redoing work for free is no fun, and chasing dollars from vendors is neither.

  • Like 1
Posted

My Supplier and I had a long talk today about parts quality brand preferrence. He stated he has been approched from several clients about comeback and or never leave parts issues.

 

I told him Cardone is the major supplier I stay away from. They have lousy client service and technical staff . We had a dodge pickup that came from another shop , they installed a rack and pinion and could not align properly and threw thier hands up.

Upon inspection could get steering wheel straight but only a few threads on tie rod left . We inspected for proper new tie rod ends found to be right, Cardone hot line wanted us to inspect steering shaft to make sure no issue. After a few frustrating days working with Cardone and others. I asked my Tech to pull the sector shaft or imput shaft and rotate it one Align perfect with proper amount of turns.

 

With all this said I pushed Cardone for lost time claim and inspect thier racks on this model , We got another to make sure was just only one that happened to clocked wrong and the new one was clocked wrong.

Cardoen Technical Department was to get in a like and kind pickup and have thier product tested and compared to. Al From Cardone was to accomplish I Followed up in a Few months always blew me off.

The really disturbing issue is they said when they go to rebuild items they buy an item from a recycling yard and use a template. So with that said if they get a salvage part someone has altered they our going to rebuild to those specs. This Al was a trip.

 

The client was unhappy due to thier was out of pocket expense Cardone and the parts house the other shop used, So we were not a winner .

Gues what almost a year later the client come in Rack Leaking, No problem Well Guess what We had to clock that rack input shaft.

As spoken here Cardone is one of the few players left? so it does put installers in a situation.

 

I guess it would not be so bad if manufactures would give us some credit not all of the industry screws up parts and is our faults - just many manufactures do the trash can test and say no credit deserved.

In Closing - After 33years I cannot believe how they do not have pepole in place and unwilling or suprised when we send in a claim with wave forms before and after , digital pictures , vidieo , We recently Taped a noise with our phone before changing an idler pulley defect.They do not know how to answer.

We had a fuel pump claim turned down nothing wrong they said. Puts out volume perfect. I called them Did you read why it was returned- Was not running conditon was gas gauge issue did not read full when full. Guy goes oh!!.

My belief is the manufactuer and parts house should have a portal to file a claim and insert documents , pictures , print outs and contact person so if thier is a concern all the info is not going through 4 - 5 pepoles hads to get mistruded.AND IS HELPING THE GREEN EFFORT.

  • Like 1
  • 4 weeks later...
Posted

We had failure on a Cardone steering gear box this week and that part is only 14 months old. The vendor who sold us that part has told of a horror story their store manager has had on his wife vehicle. 4 bad Cardone parts. It looks like we will need to avoid Cardone and that use to be a name you could depend upon.

  • Like 1
Posted (edited)

I'm really surprised most folks on here are using A1 parts (really, not just A1, but aftermarket period). I know I'm fairly new to running a business, but my experience in working on cars has taught me a valuable lesson. Cheap aftermarket parts are just that...CHEAP. There is a reason why the Original Equipment Manufacturer parts last 80,000+ miles. And if they aren't lasting that long, the car manufacturer is putting pressure on the OEMs to fix the design flaw and make it right.

 

Also, make sure you know the difference between aftermarket, OE spec, and OEM.

 

Aftermarket is just that. Doesn't mean its cheap, it just means it's not factory. It's probably not gonna perform the same as the original. It might last longer or perform better. Or it might not... Also, aftermarket is sometimes the only option you have (particularly on older cars).

 

OE spec (built to OE spec, etc). This is a very arbitrary statement. OE spec could just mean dimensions. Or materials. Or appearance. Point is, you don't really know what they mean and the manufacturer of the part isn't really being held to any certain standard or inspection process. I know one could argue that the customer is holding them to a standard, but a few angry customers is nothing like GM or Chrysler or Nissan calling them up after a multi-million dollar contract and saying the parts they received are failing. Really, this category is the same as aftermarket, but there seems to be a line of products that advertise they are 'OE quality". They usually aren't.

 

OEM parts. Original Equipment Manufacturer. These are parts from companies that originally manufactured them for the car when they rolled off the line. They usually are manufactured to the specs provided by the car manufacturer and have the most R&D behind them. You don't necessarily have to get these from the dealership either. Many of these parts are available directly from the manufacturer. I.E. Toyota gets a lot of their parts made by Denso. A Toyota air filter literally has Denso still written on the air filter. Same with the oil filter. Same with O2 sensors, etc... Point is, you can sometimes get OEM parts directly from them at a discount, instead of going to the dealership.

 

I know some will say I'm just a fan of OEM parts, and that is partially true. Only because of the success I have had with them. I have dealt with struts that don't fit, new modules that won't communicate, seals that are the wrong size, and parts that are just boxed/labeled wrong. Yes, I have had issues with brand new OEM parts, but not at the rate of aftermarket parts. I also understand that there is a significant price difference between the 2. Personally, I just don't see the extra profit being worth the headache and loss of customer trust.

 

I have given customers the option of using aftermarket parts from Autozone, Oreilly, Napa, etc... I just make sure to let them know of the possible issues with cheaper aftermarket parts and that the warranty on repair will not be the same as when I use OEM parts (also gets printed on the RO). If you aren't doing this, I would say be ready to assume responsibility for the part failure. At least that's how the customer is going to see it. They brought you their car to be fixed because you are supposed to know how to fix them. This includes knowing what parts to use.

 

Just my 2 cents. I'm sure everyone has a different opinion on the matter as most of us all have some sort of loyalty to one brand, distributor, parts guy, or whatever. A lot of this comes from experience working at a parts store, independent shop, and dealership. Hope I didn't step on anyone's toes.

Edited by mmotley
Posted

I'm really surprised most folks on here are using A1 parts (really, not just A1, but aftermarket period). I know I'm fairly new to running a business, but my experience in working on cars has taught me a valuable lesson. Cheap aftermarket parts are just that...CHEAP. There is a reason why the Original Equipment Manufacturer parts last 80,000+ miles. And if they aren't lasting that long, the car manufacturer is putting pressure on the OEMs to fix the design flaw and make it right. 

 

Also, make sure you know the difference between aftermarket, OE spec, and OEM. 

 

Aftermarket is just that. Doesn't mean its cheap, it just means it's not factory. It's probably not gonna perform the same as the original. It might last longer or perform better. Or it might not... Also, aftermarket is sometimes the only option you have (particularly on older cars).

 

OE spec (built to OE spec, etc). This is a very arbitrary statement. OE spec could just mean dimensions. Or materials. Or appearance. Point is, you don't really know what they mean and the manufacturer of the part isn't really being held to any certain standard or inspection process. I know one could argue that the customer is holding them to a standard, but a few angry customers is nothing like GM or Chrysler or Nissan calling them up after a multi-million dollar contract and saying the parts they received are failing. Really, this category is the same as aftermarket, but there seems to be a line of products that advertise they are 'OE quality". They usually aren't.

 

OEM parts. Original Equipment Manufacturer. These are parts from companies that originally manufactured them for the car when they rolled off the line. They usually are manufactured to the specs provided by the car manufacturer and have the most R&D behind them. You don't necessarily have to get these from the dealership either. Many of these parts are available directly from the manufacturer. I.E. Toyota gets a lot of their parts made by Denso. A Toyota air filter literally has Denso still written on the air filter. Same with the oil filter. Same with O2 sensors, etc... Point is, you can sometimes get OEM parts directly from them at a discount, instead of going to the dealership. 

 

I know some will say I'm just a fan of OEM parts, and that is partially true. Only because of the success I have had with them. I have dealt with struts that don't fit, new modules that won't communicate, seals that are the wrong size, and parts that are just boxed/labeled wrong. Yes, I have had issues with brand new OEM parts, but not at the rate of aftermarket parts. I also understand that there is a significant price difference between the 2. Personally, I just don't see the extra profit being worth the headache and loss of customer trust. 

 

I have given customers the option of using aftermarket parts from Autozone, Oreilly, Napa, etc... I just make sure to let them know of the possible issues with cheaper aftermarket parts and that the warranty on repair will not be the same as when I use OEM parts (also gets printed on the RO). If you aren't doing this, I would say be ready to assume responsibility for the part failure. At least that's how the customer is going to see it. They brought you their car to be fixed because you are supposed to know how to fix them. This includes knowing what parts to use.

 

Just my 2 cents. I'm sure everyone has a different opinion on the matter as most of us all have some sort of loyalty to one brand, distributor, parts guy, or whatever. A lot of this comes from experience working at a parts store, independent shop, and dealership. Hope I didn't step on anyone's toes.

My problem with oem is the fact their trying to price indys out. Our local dealers have been open about the fact that they've been told to price indys out of thenoem market.

Sent from my SCH-I605 using Tapatalk 2

 

 

Posted

My problem with oem is the fact their trying to price indys out. Our local dealers have been open about the fact that they've been told to price indys out of thenoem market.

Sent from my SCH-I605 using Tapatalk 2

 

Wow, that's pretty crazy! Best advise I can offer is aggressively seek out the parts direct from the OEM (the Denso/Toyota example I gave earlier).

 

As far as Cardone (the original topic), that's a bummer to hear about their quality. Even being aftermarket, that kind of performance is unacceptable. In this case, do you simply change brands for that specific component or go to a completely different parts supplier? Also, how did you handle the customer that lost their steering? I imagine 'I'm sorry' can only go so far with a situation like this.

Posted

I have been in a vehicle that lost steering and I ended up going into oncoming traffic on the interstate, not cool ! This was a fleet vehicle for a rescue team and needless to say I won't drive that vehicle anymore since it almost killed me.

Posted

The last thing I want to do is to support the new car dealerships and give up on the aftermarket companies. In all fairness, Cardone reps have called me with these issues and they invited me to their next tech council meeting. They know they have problems and do not want to loose the confidence of the independent repair shops.

 

I don't know how this race to bottom with respect to pricing started. Maybe is our fault, maybe not. I really don't know. But with low prices came low quality. I have been around the block more than I care to share, and I can tell you a rotor in 1990 was not the same as it is today. And it cost anywhere from 50 to 90 bucks, or more.

 

Now we are getting rotors that are made in China, shipped in containers across the ocean and it cost 17 dollars? Really? This is a good thing? And most shops wonder why their gross profit dollars is eroding more and more. We made more gross profit dollars years ago then today. I am talking GP Dollars here. Not percentages. The percentage you are making is the same, but I pay my bills with dollars not percentages.

 

We all need to get back to quality. I hope this country wakes up. I don't want to bash other countries like China, but it is clear that too much of what they produce is inferior. And we are putting these parts on our customer cars, our family cars and friend's cars.

 

It has got to stop.

Posted

The last thing I want to do is to support the new car dealerships and give up on the aftermarket companies. In all fairness, Cardone reps have called me with these issues and they invited me to their next tech council meeting. They know they have problems and do not want to loose the confidence of the independent repair shops.

 

I don't know how this race to bottom with respect to pricing started. Maybe is our fault, maybe not. I really don't know. But with low prices came low quality.  I have been around the block more than I care to share, and I can tell you a rotor in 1990 was not the same as it is today. And it cost anywhere from 50 to 90 bucks, or more.

 

Now we are getting rotors that are made in China, shipped in containers across the ocean and it cost 17 dollars? Really? This is a good thing? And most shops wonder why their gross profit dollars is eroding more and more. We made more gross profit dollars years ago then today. I am talking GP Dollars here. Not percentages. The percentage you are making is the same, but I pay my bills with dollars not percentages.

 

We all need to get back to quality. I hope this country wakes up. I don't want to bash other countries like China, but it is clear that too much of what they produce is inferior. And we are putting these parts on our customer cars, our family cars and friend's cars.

 

It has got to stop.

The said thing is their producing what the people of this country are asking for, cheap and now. We've moved away from quality, away from interest how things get made, built and repaired and into how things get paid for.

Sent from my SCH-I605 using Tapatalk 2

 

 

  • Like 2
Posted

I'm really surprised most folks on here are using A1 parts (really, not just A1, but aftermarket period). I know I'm fairly new to running a business, but my experience in working on cars has taught me a valuable lesson. Cheap aftermarket parts are just that...CHEAP. There is a reason why the Original Equipment Manufacturer parts last 80,000+ miles. And if they aren't lasting that long, the car manufacturer is putting pressure on the OEMs to fix the design flaw and make it right.

 

Also, make sure you know the difference between aftermarket, OE spec, and OEM.

 

Aftermarket is just that. Doesn't mean its cheap, it just means it's not factory. It's probably not gonna perform the same as the original. It might last longer or perform better. Or it might not... Also, aftermarket is sometimes the only option you have (particularly on older cars).

 

OE spec (built to OE spec, etc). This is a very arbitrary statement. OE spec could just mean dimensions. Or materials. Or appearance. Point is, you don't really know what they mean and the manufacturer of the part isn't really being held to any certain standard or inspection process. I know one could argue that the customer is holding them to a standard, but a few angry customers is nothing like GM or Chrysler or Nissan calling them up after a multi-million dollar contract and saying the parts they received are failing. Really, this category is the same as aftermarket, but there seems to be a line of products that advertise they are 'OE quality". They usually aren't.

 

OEM parts. Original Equipment Manufacturer. These are parts from companies that originally manufactured them for the car when they rolled off the line. They usually are manufactured to the specs provided by the car manufacturer and have the most R&D behind them. You don't necessarily have to get these from the dealership either. Many of these parts are available directly from the manufacturer. I.E. Toyota gets a lot of their parts made by Denso. A Toyota air filter literally has Denso still written on the air filter. Same with the oil filter. Same with O2 sensors, etc... Point is, you can sometimes get OEM parts directly from them at a discount, instead of going to the dealership.

 

I know some will say I'm just a fan of OEM parts, and that is partially true. Only because of the success I have had with them. I have dealt with struts that don't fit, new modules that won't communicate, seals that are the wrong size, and parts that are just boxed/labeled wrong. Yes, I have had issues with brand new OEM parts, but not at the rate of aftermarket parts. I also understand that there is a significant price difference between the 2. Personally, I just don't see the extra profit being worth the headache and loss of customer trust.

 

I have given customers the option of using aftermarket parts from Autozone, Oreilly, Napa, etc... I just make sure to let them know of the possible issues with cheaper aftermarket parts and that the warranty on repair will not be the same as when I use OEM parts (also gets printed on the RO). If you aren't doing this, I would say be ready to assume responsibility for the part failure. At least that's how the customer is going to see it. They brought you their car to be fixed because you are supposed to know how to fix them. This includes knowing what parts to use.

 

Just my 2 cents. I'm sure everyone has a different opinion on the matter as most of us all have some sort of loyalty to one brand, distributor, parts guy, or whatever. A lot of this comes from experience working at a parts store, independent shop, and dealership. Hope I didn't step on anyone's toes.

Not everyone is big enough or specialized enough to buy from OE suppliers or wholesale distributors like WorldPac. So that is not a viable solution. As for Oe parts lasting 80,000 miles or more, tell that to the old lady with the Chrysler 300M with 33,000 miles on it and the tie rod ends that I wouldn't drive out of my parting lot with. Both sides, and her car was out of warranty by time. Or the fellow who's PT Loser had loose ball joints just over 40K, his other PT Loser had a bad wheel bearing just under 50K. Or the lady with the Hyundai and with a bad ball joint (left side, not even the curbside)that was bad in 30K. You know you can find all sorts of reasons and all kinds of examples, but OE parts, and it doesn't matter what manufaturer all have problems of one kind or another. Otherwise we wouldn't have successful specialty shops servicing only Toyota/Lexus or Honda/Acura cars. And not all of us are in areas where we can specialize only in one make or manufacturer, we have to expand. Some shops even have to work lawn tractors, boats and jet skis to have enough work. To buy from OE supplies or large wholesalers they just aren't big enough.

Posted

Not everyone is big enough or specialized enough to buy from OE suppliers or wholesale distributors like WorldPac. So that is not a viable solution. As for Oe parts lasting 80,000 miles or more, tell that to the old lady with the Chrysler 300M with 33,000 miles on it and the tie rod ends that I wouldn't drive out of my parting lot with. Both sides, and her car was out of warranty by time. Or the fellow who's PT Loser had loose ball joints just over 40K, his other PT Loser had a bad wheel bearing just under 50K. Or the lady with the Hyundai and with a bad ball joint (left side, not even the curbside)that was bad in 30K. You know you can find all sorts of reasons and all kinds of examples, but OE parts, and it doesn't matter what manufaturer all have problems of one kind or another. Otherwise we wouldn't have successful specialty shops servicing only Toyota/Lexus or Honda/Acura cars. And not all of us are in areas where we can specialize only in one make or manufacturer, we have to expand. Some shops even have to work lawn tractors, boats and jet skis to have enough work. To buy from OE supplies or large wholesalers they just aren't big enough.

This is true, and I agree for the most part. However, it sounds to me that if Cardone was a car manufacturer and was experiencing these kinds of problems, they would be issuing a recall, much like many car manufacturers do. When a problem is that common (like what Joe is talking about), car Manufacturers can be forced to issue a recall. Aftermarket part manufacturers are not held to the same government rules and regulations of liability.

 

I'm not saying they are perfect (if they were, there would be no warranty work being done at a dealership), but I think most of us would gamble on a factory OEM part then we would aftermarket. Why? Because of experiences like Joe is having with the steering rack. Does this mean I am saying use OEM everytime? Of course not, you would loose too much business, profit, and on older cars, it isn't always available.

 

It's really up to you and your customer where you get your parts. I was just trying to offer the idea of maybe sourcing your parts from the same place the dealer gets them. It's not always possible, but in some cases you can save a lot of money and get a good quality part. After all, we aren't stuck with just O'Reilly or Autozone.

Posted

Factory parts are not that much better or they would not have service departments that are jammed with warranty repairs! i worked for Chrysler for 11 years and made a fair living doing warranty work all day.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      If you're ready to skyrocket your car count so that you can finally make the money you know you and your family deserves, you're in the right place, because it's never been easier to grow your repair shop, as long as you have the right offers and deals to attract customers.
      But I will warn you if you make the same flimsy and lame offers that are just like your competitors, you’re actually making it harder to grow than it ever has been before.
      Because I want to make this easy, you’re lucky. Right now I’m starting a brand new Private Case Study Group where I will help 3 repair shops deploy my “Perfect Offer Formula” that lets you generate car count immediately, and if you start today, you can do it before Mother’s Day (May 11, 2025) and continue to do that month after month.
      The best part is, you’ll do it all without ever discounting your prices, adding free services, or tossing in Give-a-Ways that only attract the bottom feeders and car owners without money.
      In this case study, I’m going to give you the exact formula that you need so you can grow quicker without wasting time trying to figure out how to get car count and what to do next or what offers you should run this month. 
      Look, there’s only three reasons you’re not getting the car count you want right now…
      #1) Either you don’t have a compelling offer that focuses on value -not price
      #2) Your offers are just plain terrible and they aren’t what people want or need.
      Or 
      #3) You don’t have the correct packaging or (as we call them, wrappers) for your offer. 
      What I see a lot of repair shops do is they literally just use flimsy lame offers that look just like what your competitor is doing… 
      Or they try to duplicate offers the big box auto repair shops are making… 
      Or they continue to discount their prices… trying to come up with that secret formula that makes some phony illusion of a great deal.
      But all of that is just a race to the bottom.
      This private case study program's going to solve all of that for you because I'm not only going to literally take you by the hand and show you everything that you need to do, I’m actually going to do it for you! 
      And this doesn’t matter if you don’t think you can do it, or you’re not good with that math and calculating prices, or even if the last offer or ad you ran was a total big fat loss!
      We're actually going to be working together. And I'm literally going to tell you everything you need to do, starting from you spending 20 minutes setting up your pricing profile, 
      Then I’ll build out your personalized plan, 
      I’ll be tweaking things and helping you decide exactly what offer to create, and then do all the heavy lifting to create the three Value Wrappers… that make your offer stand out in your market; get car owners to stop and see your offer; then book their job immediately…(not next week, next month, or when they get around to it!) and much, much more
      And then after that, you're going to get 30 days of check-ins where you can ask me questions. 
      I'll ask you to share your sales statistics and analytics so that we can improve them. 
      I'll send you new ideas for the other 3 Perfect Power Offer Strategies that are proven to work, and even do so much more, and by the end of that, you’ll have the complete “Perfect Offer Program” that will let you stop chasing car count once and for all!
      And since I'm going to be coaching you throughout this program for your specific account, know that it doesn't matter what market you’re in; it doesn’t matter if you don’t have one of those fancy main street locations; and it doesn't matter how much marketing experience you have because I'm literally going to be meeting you exactly where you are. 
      No matter what you need, I'm going to help you do that. 
      If you need better wrappers (to actually get people to see your offer), I'm going to help you do that. If you need help putting your perfect offer together, I'm going to tell you exactly how you should be doing that differently so that you can skyrocket your car count.
      In just the past few months, the typical repair shop that's gone through this program has grown their car count within 15 days of starting, and nobody has ever gained less than 10 new jobs the first month if they implement everything that I show them to do continually. (Your results may vary, depending on how well you follow our directions)
      Now, there is one catch.
      Actually, there’s three catches.
      #1- This is a nationally advertised program across United States and Canada, and it’s limited to only 3 qualified repair shops. 
      #2- This private case study group is limited to only one repair shop per market. In other words, I won’t compete against myself.
      #3- This may be the last time I offer this Exclusive One-on-One Case Study Opportunity to grow your car count immediately - because I'm still only one person, so I can only work with so many shop owners.
       
      The longer you wait to grow your car count, the harder it's going to get started.

      Please do not make the mistake that I made, which I literally regret every single day. That is that I didn't start growing car count earlier when I was a shop owner. Car count is the solution to just about every auto shop problem.
      So if you don't sign up right now, it could decrease the odds that we can actually work together, because once we get the three shops we’re looking for, I'm going to have to shut this opportunity down.
      That just means it's going to be even harder to grow your car count.
      Remember, nobody else can provide and guarantee you results before Mother’s Day, Sunday, May 11, 2025, so please stop procrastinating.
      Go below, register right now. I cannot wait to help you hit your goals because at the end of the day, you actually have nothing to lose. 
      I'm literally going to tell you everything that you need to do. You are going to implement it, and you're going to get the results that you want, period.
      And oh, in case you’re wondering, there’s no money back guarantee… because this is a totally FREE Case Study Group. 
      That means there's zero risk to you if you sign up right now while you still can. 
      https://thecarcountfixer.com/go

      Hope this helps! See you in the case study group!
      Matthew
      "The Car Count Fixer"
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      n this episode of "The Weekly Blitz," Coach Chris Cotton delivers insightful guidance tailored specifically for auto repair shop owners. He delves into the effects of spring break on sales, underscoring the significance of having a well-planned marketing calendar to effectively navigate and prepare for seasonal slowdowns that can impact business. Chris enriches the discussion by sharing a personal anecdote about dealing with an aftermarket warranty issue, illustrating the critical importance of maintaining customer trust and satisfaction, even when it presents financial challenges for the business. This story serves as a reminder of the long-term value of prioritizing customer relationships and integrity.


      Additionally, Chris provides an exciting update on Project Alpha, a shop he acquired, showcasing its remarkable turnaround in financial performance. He details the innovative staffing strategies implemented, which have contributed to the shop's success and growth. These strategies not only improved efficiency but also fostered a positive work environment, setting a benchmark for other shop owners to follow.


      The episode is proudly sponsored by Shop Marketing Pros, a company that specializes in providing marketing solutions tailored for auto repair shops. Their expertise helps shop owners enhance their visibility and reach, ensuring they stay competitive in the ever-evolving market.


      **Spring Break Challenges (00:01:05)** 
      In this segment, Chris delves into the seasonal challenges faced by repair shops during the spring break period. He explains how the influx of vacations and travel plans leads to a noticeable dip in sales, as fewer customers seek repairs during this time. To counteract this trend, Chris emphasizes the importance of having a well-structured marketing calendar. By planning promotions and outreach efforts in advance, repair shops can better navigate the slow season and maintain a steady flow of business.


      **Doing What's Right for Customers (00:06:31)** 
      Chris shares a compelling personal experience that underscores the significance of exceptional customer service. He recounts a situation where he had to make a tough decision to prioritize the needs of a customer over immediate profit. This story highlights the long-term benefits of building trust and loyalty by consistently doing what's right for customers. Chris argues that by putting customers first, businesses can foster stronger relationships and ultimately achieve greater success.


      **Project Alpha Update (00:10:26)** 
      In this update, Chris provides an in-depth look at the progress of Project Alpha, the shop he recently acquired. He discusses the financial performance of the shop, noting significant improvements in revenue and profitability since the acquisition. Chris also outlines the operational changes implemented to enhance efficiency and customer satisfaction. From streamlining processes to upgrading equipment, these improvements have positioned the shop for continued growth and success in the competitive market.
       Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 
      www.autoshopcoaching.com 
      Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching
      Youtube: https://bit.ly/3ClX0ae
      The Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      To listen to more episodes, make sure and go over to iTunes and or Spotify.
      Don't forget to rate and review us!
      Connect with Chris:
      AutoFix-Auto Shop Coaching
      www.autoshopcoaching.com
      www.aftermarketradionetwork.com
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


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