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Posted

Hey guys, this is my first post and it will not be my last.

I know that I am opening up a can of worms, but I am hoping to get some good advise, so take it easy on me.

 

I am working on opening up my shop, I have been scouting some locations and I have a meeting tomorrow with the land owner on what I think will be a good location.

 

I was hoping to get some advise on how I should start up my new business. I have a lot of automotive experience, mainly in dealerships and a Pepboys here and there but I haven't been in the industry for some time, but my love of cars, and that fact I have a lot of family in the business still, I have always been around it.

 

As I am looking to open up in the next moth or so as long as everything goes well.

 

I have been trying to read as much as I can on what I need and should do to be successful, but I wanted to get some of your advise, from people who have been there and done that.

 

Thanks in advance,

Posted

Welcome to the site from one new shop owner to another. Don't be a stranger as you will find a lot of answers from the shop owners that have been around a while.

Posted

hey fixit -

 

welcome and good luck - having gone through this not too long ago - i can say - your probably very exited - DONT let your excitement get in the way of making smart business decisions- it is too easy to jump on something out of fear of waiting too long so you dont loose it - but at the same time - just when you jump on a good deal or a good property something better comes along - i was so excited about every property i looked at i wanted it- thinking back on the ones i passed by - im GREATFULL my partner had the restraint to say "no" to them. now we have a great building at a great rate- once you get the building - start telling everyone you know your opening a shop and to keep your name out there to everyone they know - talk about it to everyone you have a chance to. word of mouth is one of the best and cheapest forms of advertising you can get.

equipment - i would start out making the least expensive investment you can on equipment- not the lifts though- the reason i went that route was to keep my initial investment as low as possible just in case things didnt work out - and dont be naive enough to think your gonna be a success- i bought my trans jack from harbor freight for 199$ - it paid for itself in 2 jobs - i have yet to need a new one but when i do i can now justify making the 800$ investment for a "good" one. if you get my point. dont buy junk , but be reasonable on your startup costs. ive seen alot of people buy the best of everything right away and be closed in 6 months-

does anyone else think rachel ray is hot?

and like joe said - start looking at things from a MANAGMENT perspective - i found out being a tech and moving into the ownership role was a real eye opener. its easy when your an employee to say the company should do this or that - but when it becomes your money your working with and trying to budget, and STILL have enough left to pay yourself - things take on a different perspective - because you know if you dont keep a close eye on it - it will be YOUR 10-15k investment thats lost. i cant stress enough how important that part is. in other words - if you go into this and are not truly worried about things, (income, initial investment , expenses etc.) ....then your not ready. because those worries are what drives a business owner to make good decisions, to step back and think about things, and manage with your brain and calculator instead of your heart. and trust me - your excitment will turn into worry... are you scared yet?

 

GOOD LUCK TO YOU!!

Posted

It is very difficult to start any business on a shoe string. Most businesses fail because the lack of capital. If possible, you should have at least 6 month of

operating capital. Remember... location, location, location. When we were looking for rent space, I was amazed at the number of landlords that refused to rent to anything related to car repair. We looked for 6 months before finding something suitable. Try to find someone to mentor you. Someone in the business but not so close to your location that they will feel threatened.

 

Good Luck!

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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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