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    • By Elite Worldwide Inc.
      Elite Pro Service is a peer group made up of 90 of the most successful shop owners in North America, and is always full, but as of 11/14 we have a couple of rare openings! "Rare" isn't an exaggeration, as well over half of the 90 shop owners in this peer group have been members since Pro Service was started over 10 years ago.
      In a world where information is everywhere, it is the quality of the information you have access to that will separate you from the competition, and at Elite we feel there's no equal to the quality of real-time data and best practices that come directly from 90 of the industry's top shop owners.
      Pro Service is more than a “20 Group” process; it is a community. Not only do our Colleagues believe that 90 minds are better than the standard 10-20 that are most groups, but just about every colleague will tell you that Pro Service has connected them with lifelong friends. There have been several occasions where a Colleague was in trouble with their business, and other Colleagues would “jump on a plane” to help them in any way they could.
      Pro Service is a caring culture. It’s not only about increasing profits, but about becoming better leaders who create better lives for their employees, take better care of their customers, and make more meaningful impacts on their communities.  It’s about achieving personal and business success, but also about elevating our great industry and every life it touches. It is worth your time to visit the Pro Service web page to learn more.
      Pro Service Benefits
      90 successful, business savvy shop owners working with you to improve your shop’s performance One-on-one coaching from a nationally recognized business coach with over 20 years of coaching experience and over 40 years spent in the Automotive industry Comprehensive host shop meetings performed twice a year, including onsite shop visits, collaboration and training to provide immediate solutions to current issues Yearly Pro Service Conference with training from outside the industry addressing leadership, marketing, recruiting, employee retention, succession planning and more! Monthly online meetings to keep you tuned up Information-rich financial Dashboard with charting, trending and analytics to benchmark performance Extensive library of information resources developed for owners, service advisors, managers and technical staff Support 24/7 To learn more or to find out if you qualify, visit the Elite Pro Service web page: https://www.eliteworldwide.com/20-group.html 
    • By babyhydro
      Anyone know or recommend a company that offers a 3-5 day workshop to train a service writer/manager to learn how to SELL and manage tech workflow? Not looking for a consulting firm wanting thousands of dollars. We have an awesome personable approachable person who was one of our techs and wants to move up front but needs help. Thanks so much for your input
    • By OTPAuto
      I'm trying to hire, and literally cannot find anybody. Ideally I'm looking for a full time parts hanger. Somebody that has little or no diag experience or isn't comfortable with electrical work, but can do the basics on their own. Where do I even try to look?  I've tried CL and Facebook to no avail. I've called both of the local community colleges with automotive programs, and it's just crickets. I don't even want to pay them flat rate, I'll more than happily pay them hourly. 
       
      And PLEASE, for the love of god, I don't want to hear the lecture on 'you need to hire nothing but master techs'. That doesn't help me, nor fix my current problems. I know what I need. I just need help trying to figure out how to find it. Nobody becomes a mastertech without doing basics first anyways.
    • By Joe Marconi
      At the Ratchet + Wrench Conference last month, I met Charlie Marcotte, owner of Amerian Pride Auto in Virginia and the founder of Family Service Day. After doing a little research, I joined the organization.
       
      Family Service Day originated in 2009 with a Williamsburg, Virginia based company, American Pride Auto. The idea was simple: offer support to single parent families and deployed military by offering the gifts and talents we have been given, the ability to repair vehicles, for free. There are really no limitations — if you have desire to make an impact in your community, Family Service Day is a great way to get involved.
       
      Getting involved in your community is the best way to make your shop stand out as the business that cares about people. Plus, it will get your staff involved which will boost morale. You can reach out to your vendors for help with parts and also get major businesses in your area to help sponsor the event.
       
      Shop owners, I recommend that you find out more about Family Service Day. Below is a link for more information:
       
      http://www.familyserviceday.org/
    • By Gonzo
      The Ghost Mechanic
               Creepier things have happened, but rarely do things go without an explanation.  This time around it’s the mystery mechanic who seems to have been working on this guy’s car, or maybe not.  Maybe it’s that ghostly mechanic who haunts people’s cars on quiet neighborhood streets in the middle of the night. You know, that guy who leaves nothing but telltale greasy finger prints or unattached wire harnesses, or even loose bolts where loose bolts shouldn’t be. This job was no exception to the antics of the invisible mechanic’s handy work. It’s a mystery worth solving.
               A Chevy HHR was towed in for a no start condition.  It wasn’t exactly a no start; it was more like a poor starting/running condition. When it would run, the poor thing sounded like it was on its last trip to the garage and its first trip to the salvage yard.  Trying to beat it to its last ride on the tow truck, I hooked up the scanner to see what inner mysteries were present.  Code P1682 (Ignition 1 switch circuit 2), but I wasn’t done yet. Time to do a complete health check on all the modules.  Sure enough, the ‘U’ codes were off the charts.  Seems we have a lot of low voltage codes causing a problem. 
               A quick check of the wiring diagram showed the power led to a voltage input lead for the PCM, TCM, and several other circuits that would definitely lead to a rough, hard to start, non-cooperating HHR. This may turn out to be a simple problem after all.  Could be wiring, a component, or perhaps a fuse box problem.  A quick glance at the fuse box didn’t reveal much, but I should probably take a closer look at that fuse box.  Maybe go as far as physically checking the actual fuse circuit.  Hmm, something is amiss here. The fuse is good, but the fuse is in the wrong slot. The slot that it’s in should be an empty slot. Seems somebody was fooling around under the hood and didn’t put the fuse back correctly.   
               Might as well try moving the fuse back to the proper location.  Well, imagine that, this old HHR starts right up!  OK, it’s not running the best . . . yet.  Do a little throttle relearn and it runs as good as new.
               After rechecking the related circuits for any damage, or out of place items I gave the HHR the once around the block test.  Runs great, sounds great, no warning lights, no unusual noises, seems fine to me.  I guess I’ll write up an invoice on this job and call the customer.  As I closed the hood, the telltale greasy hand prints from the last guy who was under the hood were everywhere.  I think I spent as much time cleaning this guy’s hood as I spent diagnosing the problem.
      I gave him a call and explained to him, as best I could, what I had found. Although, I did have that one nagging question regarding who had worked on the car previously. I really wanted an answer to that question.  
      "NOBODY" … are you serious?  That’s when I explained the entire repair all over again.  Between the greasy finger marks on the hood and fenders, and the fuse in the wrong place, I’m afraid I’m not going to buy the story that the mysterious ghost mechanic has struck again. His only explanation came down to the whole thing must have been a poltergeist or something. Or ‘someone’ not ‘something’ is a better way to put it.  I’m not buying the ghost mechanic theory. At this point, he seemed to be more intent on finding out the final bill, and not so much on solving the mystery of how the fuse mysteriously moved into a different slot.
      But, before I gave him the total, I recommended he perform an exorcism on his car, since ‘NOBODY’ has been touching it.  His response, "How much more will that cost me?” Seriously? Now, I’ve been asked to do all sorts of things to a car, like put a helicopter landing pad on the roof, remove a varmint from behind the dash, or turn a Prius into a tow truck, but I don’t think I’ve ever been explicitly asked to do an exorcism on the family truckster.  Actually, I’m starting to put this whole thing together. 
      The mystery mechanic is none other than this guy himself.  His answers to certain questions, and how he told his story were a dead giveaway as to who the ghost mechanic was. I swear some people just can’t be honest and admit when they’re beyond their learning curve.  We both might have had a good laugh over the whole thing, but instead this guy wants me to drop the price in half, since it was such an ‘easy’ repair and all, and ignore the whereabouts of this seemingly ghostly apparition with the mindless ability to screw up the family car. But, since this guy wouldn’t own up to it, even with the evidence of his very own greasy paw prints, he’s in for a lesson of honesty, awareness of his own abilities, and how to pay for a professional diagnosis.
      It’s just another case of the mechanic solving the mystery of the proverbial ghost mechanic.  Debunking wives’A tales about the modern automobile, supernatural occurrences under the hood, and apparitions that seem to move fuses around is just another duty of the modern mechanic. Oh, and don’t think you’re the first person who’s tried the ghost mechanic as your method of passing the blame… you’re not.  Every good mechanic has performed their fair share of exorcisms in the past and have seen the results of the mystery mechanic and his endeavors.  We know who you really are.

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