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Joe Marconi

Your Auto Repair Shop is only as good as your employees

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If there is one thing I have learned in my 36 years in business, it’s that people make the biggest difference in terms of success. No matter what equipment you have, or tools or information system. It’s the quality of your employees that will determine your success.

Think about this. If you were the coach of a football team and your goal was to win the Super Bowl, what would be your first goal?  To assemble the best players possible, a team of superstar athletes. The fanciest stadium on the planet does not win games. It takes great players and a great coach.  And a great coach understands that he needs to surround himself with superstars.

Your repair shop is no different. If you want to attain great success, it will be achieved not only by your work, but by the work of others around you.  Your success is truly determined by the having the right people and then by bringing out the best in them.  

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      Empower your people to solve problem.  Ask them for their opinions and don’t be too quick to jump in on every situation.  The more you jump in and solve their problems, the more they will rely on you. This is not to say you don’t have their back; but a team functions best when everyone takes ownership of their position and takes responsibility to take care of problems.

      Will employees make mistakes? Yes.  But there isn’t a shop owner on this planet that has a perfect record at making decisions.  We all make mistakes.

      As a shop owner; teach, mentor and coach.  Include your employees in on decisions that relate to their job position.  When employees feel you trust them, they will begin to solve their own problems. This will set you free to work on the things that will bring you greater success.

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