Quantcast
Jump to content


Advance to Stop Free Code Scanning!


Recommended Posts

I was on the phone with my Carquest/Advance parts guy today and he knows how much their "diagnostics" affects us as shops and how much it annoys me. So he mentions to me that yesterday, they received an email from corporate stating that June 1st, all Advance stores may no longer perform free code scans for customers.

 

I thought this was a pretty big deal, if it is true, for us independent shops.

 

Hopefully this is correct and will be coming to all Advance/Carquest stores. He said judging by the email, it's not just our regional stores but all stores.

 

Maybe we can keep things changing for the better.

 

Next up, let's get Autozone and the other stores to stop their "diagnostics" as people like to call them.

 

What do you all think? Is this good for us, or will it not really make a difference?

  • Like 1
Link to comment
Share on other sites



Had a customer call me yesterday wanting free diagnostics. Told him there's no such thing. He mentioned oreillys, who just "loans" a code reader to the customer to pull their own codes. Told him to get his free diagnostics there then, and since you won't pay me for diagnostics, go ahead and have them perform the repair as well.

 

Sent from my SM-N920V using Tapatalk

Link to comment
Share on other sites

Have been doing DTC diagnostics for $15.00 and applying that towards labor if I do the job.

I will tell hesitant customers to go ahead and get their free diagnostics from these retailers, bring the results to me, analyze them and explain those codes

Most of those codes are already described, I proceed to explain that these stores are retailers and only interested in selling the most amount of parts/materials

possible.

 

I will then re-set the codes and if I don't get a code immediately tell them to just drive normally and bring it in as soon as they get a MIL.

 

90% of the time the customer will return, do a scan, get the culprit code, repair as necessary and have a happy customer for life.

 

Happy/Satisfied customers is my best advertising tool, so if it takes me 15 minutes to explain some of the basics of OBD 2, I find it worth it in the long run.

Link to comment
Share on other sites

$15 diagnostics?? Lmao! Man I would've GLADLY paid you for that p0300 code that wound up being timing off (still ran), or that p0171 that wound up being leaking brake booster, or that p0455/456 that wound up being fuel temp sensor..... If you're diagnosing all codes in less than 15 minutes... You rock! (because that's about all the time $15 gets you).

  • Like 2
Link to comment
Share on other sites

We do code reads for free. Diagnosis costs $90. "What's the code?" "P0430" "what's it need?" "Diagnosis".

Similar to how I explain it to my customers, just much more polite. The customers tend to think the scanner tells us what's wrong. I educate them that it really only gives us a code. That code tells us what series of tests and diagnostic procedures to perform on the vehicle to make sure we replace only what is necessary to fix the car.

  • Like 1
Link to comment
Share on other sites

  • 1 month later...
  • 2 weeks later...

July 24 2016 as of this date the local advance store in my area still performing code scanning and going as far as giving advice on what the problem is. I personally don't see an end to this problem. I look at most not all parts vendors as my competition. Today shops have to look at other alternatives to keep and maintain profit margins. Parts margins have been eroded by major parts vendors competiting against one another to give the walk in customer a deal. Yes I've heard "they can't put that part on" beg the different, autozone gives print outs of direction and advance loans tools. These companies are not looking for our best interest because if they were then I wouldn't have to debate my parts pricing (%25 to 35% margins) so in short I don't believe advance, autozone or orielly when they say they are there for me. Seeing is believing so if you're seeing it Great.

 

 

Sent from my iPhone using Tapatalk

Link to comment
Share on other sites

  • 2 weeks later...

I have a Oreillys literally next door to my shop, has anyone got on a parts program with these people. I am a NAPA Auto Care facility as well, I am buying parts all over the place. Oreillys will sell the same price to a guy that walks off the street. No customer loyalty anymore, and they all wonder why I wait 1 day for World Pac or Amazon Prime..Has anyone had any success with Oreilly's I have to go over there everytime and show them prices to match mark. I am doig 20 to 30 K a month with Oreillys, Napa is on me although recently I have had a lot of warranty issues with NAPA. Any help with this would be greatly appreciated. David

Link to comment
Share on other sites

I have a Oreillys literally next door to my shop, has anyone got on a parts program with these people. I am a NAPA Auto Care facility as well, I am buying parts all over the place. Oreillys will sell the same price to a guy that walks off the street. No customer loyalty anymore, and they all wonder why I wait 1 day for World Pac or Amazon Prime..Has anyone had any success with Oreilly's I have to go over there everytime and show them prices to match mark. I am doig 20 to 30 K a month with Oreillys, Napa is on me although recently I have had a lot of warranty issues with NAPA. Any help with this would be greatly appreciated. David

 

David, I am a member of O'Reilly's Certified Auto Repair Program. Shoot me a message and I'll do my best to answer any questions you have to the best of my abilities. I'll be up front though, don't count on huge discounts by joining

Link to comment
Share on other sites

  • 5 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Changing The Industry
      The Biggest Reason Why Small Auto Repair Shops Fail
    • By carmcapriotto
      Auto Parts Quality and Supply Chain Complexities [THA 379]" width="200" data-embed-src="https://www.youtube-nocookie.com/embed/VcoT113y2MI?feature=oembed"> Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Industry leaders John Hanighen, CEO of Cloyes, Matt Buchholz, CEO of Motorrad, and Andy Fiffick, CEO of a 10 store franchise chain in Cleveland, dive into the current state of the supply chain within the automotive aftermarket, addressing issues of product availability, quality concerns, and the impact of unpredictable demand. Insights into data-driven forecasting, manufacturer-distributor collaboration, and the importance of communication between suppliers and auto repair shops are also explored to give a holistic view of managing challenges in the aftermarket industry. Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE John Hanighen, CEO at Cloyes Gear and Products. Listen to John's other episodes HERE Matt Buchholz, CEO MotoRad
      Supply Chain Resilience and Whiplash (00:02:41) Discussion on the unique demand contraction and subsequent supply chain adjustments due to the COVID-19 pandemic. Quality and Fill Rate Issues in the Industry (00:05:44) Reports of decreased quality and high defect rates in automotive parts, as well as challenges related to supply chain disruptions and limited delivery services. Steps to Ensure Proper Installation and Quality Control (00:09:20) Use of QR codes and training videos to ensure proper installation, labor claim reimbursement programs, and the importance of minimizing comebacks through quality control measures. Challenges in Addressing Quality Issues (00:14:29) Discussion on the complexity of the supply chain, the need for quality parts, and the challenges in identifying and addressing part failures and defects. Cataloging and Product Quality (00:15:51) Discussion on the importance of cataloging products correctly and the impact of catalog errors on product performance. Supply Chain Logistics (00:19:26) Challenges and opportunities related to cataloging systems, data accuracy, and supply chain management. Predictive Modeling and Assortments (00:28:29) The use of data for predictive modeling and assortment recommendations at the store and distribution center levels. Data Sharing and Tracking (00:30:41) The challenges and variations in tracking and sharing data across different systems and trading partners. The supply chain management challenge (00:31:38) Discussion on using cross-referencing to identify supply chain gaps and the need for distributor approval. Impact of demand fluctuations (00:32:44) The impact of erratic demand changes and consumer confidence on the automotive industry. Adapting to market changes (00:34:46) Discussion on adapting to demand changes due to weather, election cycles, and marketing strategies. Predictive analytics and supply chain adjustments (00:35:36) Exploring the use of predictive tools and data, including weather, election cycles, and global conflicts, to adjust supply templates. Challenges in supply chain disruptions (00:36:35) The ripple effect of global conflicts and shortages in rubber products affecting supply chain resilience. Industry challenges and solutions (00:37:27) Acknowledging the complexity of the industry and the need for tolerance and collaboration to address challenges. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections            
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
       
      The importance of human touch in customer service (00:01:05) Chris discusses the negative impact of phone trees on customer service and the need for a human touch. The drawbacks of using phone trees (00:02:07) Chris explains how phone trees can frustrate customers and lead to missed opportunities. The value of personal interaction in customer service (00:05:21) Chris emphasizes the importance of human connection and empathy in the customer service experience. Balancing automation and human interaction (00:07:31) Chris discusses the need to strike a balance between technology and human interaction in the auto repair business. Practical tips for revamping phone systems (00:09:33) Chris provides practical suggestions for improving phone systems to better serve customers and enhance the overall customer service experience.  
       
       
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Welcome to this episode of "Business by the Numbers," where we dive deep into the often controversial topic of tax fairness. Join Hunt, as he explores if the wealthiest among us are really shouldering their fair share of the tax burden.
      • Defining 'Rich': How income levels and perceptions of wealth vary across different regions and impact tax contributions.
      • The Progressive Tax System: A closer look at how the U.S. tax system scales with income and what that means for the top 1% of earners.
      • Real Figures: We break down recent statistics to understand the actual tax contributions made by high earners.
      • Beyond Income Tax: Examining other significant tax obligations faced by the wealthy, including sales tax, property tax, and surtaxes.
      • Debunking Myths: Addressing common misconceptions about tax evasion among the wealthy and what the data really shows.
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book: Download Here
      Aftermarket Radio Network
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Today is the last day for registration - Send us a message on HOW to register for this show.


  • Our Sponsors

×
×
  • Create New...