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Robert Gould

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About Robert Gould

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  • Birthday May 22

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  1. That's one of the best things I've heard from a shop owner. I think you are absolutely right, Jay. When I had my shop, that's exactly the way we did things and the results were fantastic. I've always thought cars/trucks have energy attached to them. Not a soul, but something. Strange as it sounds, I honestly believe it's real. That said, taking your approach will definitely improve everything from customer "be backs" going down, RO increases and better morale...not to mention an increase in referrals. Use the words "keeping your vehicle/car/truck HEALTHY though...not ALIVE. Think about it. It's a great approach. Best of luck!
  2. Way to GROW, Matt!