automaster

I agree! I had the same thing happen to me at a restataunt and I will never go back. Keeping customers satisfied is the key to success!

Happy Birthday Joe. I hope u have a good one!!

How can i find a good service writer for my shop. Are there any websites or anything that will help me? Will I be better off hiring someone and then train them myself or should they have a background in sales? Any suggestions?

Hey Joe that sounds good, can you send me a sample email. Thanks

Do you recycle your old parts? Rotors, pads, radiators, water pumps, etc? What do other shops do with old parts. Is there a scrap pile in the corner of your shop? We recycle all of our old parts and make money off of them! We recentley scraped all of our metals and it weighed a little over 1000 lbs. We recieved $230 for it. I just wanted to know what other shops do.

Thanks for the info. At my father's shop, we also threaten the customers with the storage fee, but most of the time we usually never charge them. Thanks again!!

Does your shop charge storage fees? If a customer doesn't pick their car up on time, what do you do? Just want to know what other shops do. Thanks!

Congrats and welcome to autoshop owner.com You and I have a lot in common. I am 16 years old and have always dreamed of opening my own shop. My father also has an auto shop that i will be taking over in a few years. I cant wait, but i was wondering what automotive school you went to and how long does it take to become ASE certified. Well Thank You, and Good Luck with the shop!

Hey Joe. I was wondering what you actually do at work. Are you a mechanic, or a service writer? What is it exactly that you do? My dad is everything. he fixes cars, but we only have one other tech. He also talks to the customers. he is a service writer and when im there on saturdays and days off of school, i am also a service writer. i also greet the customers when they walk in. So what do you do, and how many techs. do you have? Thank You!