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Finding good service writers


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How can i find a good service writer for my shop. Are there any websites or anything that will help me? Will I be better off hiring someone and then train them myself or should they have a background in sales? Any suggestions?

 

I have found that the best service writers are those with "some" automotive background but were never techs. Training to be a tech from a young age actually wires your brain to become too technical and not customer service minded. It's the main reason why mechanics-turned shop owners have a tough time with business.

 

For me, I use craigs list, the local paper and career builder. I also ask vendors and tool reps. With many dealerships closing, you might find service writers out of work. My most recent service writer worked five years as a manager in a qucik lube. It took me a while to untrain some of the sales tactics that he was taught, but he had the people skills, which is probably the most important thing to look for.

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