JustTheBest

Hey Pete! I've heard of ASA but was never a member, I am NOT trying to dump on them or any other "Non-Profit" but that's really just a business model. Heck, even charities need money, right? From what I do know about them is they help the industry with respect to government and standards. If you're looking for help in getting more customers, it's probably not the place that's going to help you the most. I don't know what their current membership is - so I can't speak to that. Can I ask - what is it you're looking for?? Business training? Car Count? How to information?? Just wondering. Would appreciate hearing back from you. Hope this helps! Matthew Lee "The Car Count Fixer" Want to Grow your Car Count, Income and Profits? Car Count Hackers is on YouTube!

I agree with you 100% on both fronts, Joe. All the time they put into trying to figure out the scam and make it work (to some point) would be so much more profitable if they put that same effort into building a great business model. Secondly, with respect to this scam NOT being a representation of ALL Snap-on or ANY tool dealers - I agree. I say that in the video right after introducing the story. Matthew "The Car Count Fixer"

Wanted to share this information with everyone here! I know, I know, scams are nothing new - but it never hurts to remind you how close they actually are. Hope this helps! Matthew Lee "The Car Count Fixer" Join me on YouTube to Tips, Weird Hacks and Dirty Little Secrets You Can Use RIGHT NOW To Grow Your Car Count, Income and Profits!

Yes, I have clients that have used Groupon or other similar types of "Daily Deal" websites. There are a few different strategies but most important you have to go into it with a plan. With respect to what ScottSpec said, as you're working on your 3rd campaign, I'm guessing it's an overall win. I like your strategies. Another strategy is to do a "3 Oil Change Offer". That way, you get the customer coming back more than just the ONE TIME. Here's what we found: 1) Only about 15% of the total Groupon Customers will become long term customers. These are numbers - not guesses. 2) Add something else to get them to join your mailing list. Well, first you have to have a mailing list - but the idea is to get them subscribed to YOUR LIST where you can continue to market to them. We used an offer for FREE UNLIMITED FLUID TOP UP if they subscribed. Got the coupon on our site - and then brought that in when they book their oil change. 3) You MUST HAVE A FOLLOW UP SYSTEM and not be afraid to upsell on the services needed. The follow up is what will convert them to long time customers. I could go on and on about all the other things... like getting YOUR reviews in their hands and stuff like that, but the general outline was using an offer that got them to return more than one time and get them subscribed to your list (either email or direct mail - yes, direct mail does work!) Hope this helps! Matthew Lee "The Car Count Fixer" Join me on YouTube for Tips, Weird Hacks and Dirty Little Secrets You Can use to Grow Your Car Count!

Wanted to share these two videos to help auto repair shop owners fix their car count. Enjoy! Don't forget to Like, Share and Subscribe! Matthew Lee "The Car Count Fixer"

Do you struggle getting more new customers? Can't get more customers no matter how much you spend? It could be that your Marketing Engine is BROKEN! Don't forget to like, share and subscribe! Ever wonder if those Hi Tech Scanners and your Fancy LOGO really matters? Let me explain Enjoy! Please... let me know if you have any questions. Hope these videos help! Matthew Lee "The Car Count Fixer"

Want to Grow YOUR Car Count, Income & Profits? Check this out! Get all my best tips, tricks and hacks... for FREE! Yes, FREE! Check this out! Matthew Lee "The Car Count Fixer"

Welcome thecarcarecenterinc! Good to meet you here! Look forward to being able to help you any way we can! Hope this helps! Matthew "The Car Count Fixer" Join the discussion on YouTube where I share Tips, Tricks and Hacks to Grow Your Car Count, Income and Profit!

Welcome DannyFSA! Great to meet you! You did the "20 questions" thing, so I'll do my best. How's that? 1)with a wife and two Kids would you leave a good job to chase your dream? That's a difficult one - and really - only you can answer. The one thing that I can assure you is that you've got to have some BALANCE. Just like good music - it's good because of the "breaks" in between. 2) What is your google star ranking? What's yours? Ha! That's one thing you MUST work on - get more (as many) customer review as you can. 3) do you do SEM / SEO? Another tuff question. In so many cases, shop owners I work with don't (typically) have a lot of success with actively marketing (like Google Adwords) Seems the cost is just so hard to recover. But the good news is you can do it without these high costs if you can figure out how to Stand out in Your Market - well, without wearing a chicken suit, right? 4) any other advise? Lots! Start with being sure you maintain your BIGGEST ASSET - Your Customer List. Without customers - you've got NOTHING! They are your biggest asset. Then join me on YouTube where I share tips, tricks and hacks to grow your car count, income and profits! Hope this helps! Matthew Lee "The Car Count Fixer"

Welcome! I guess you liked the company so much you bought it, huh? Best of luck and just "chime in" any time you've got a question. Hope this helps! Matthew Lee "The Car Count Fixer" Join me and join the conversation at Car Count Hackers on YouTube

Welcome! I agree that you've got to do a lot of research - but more important than that is to develop a plan. Nobody PLANS to fail - they just FAIL to PLAN! The only problem is that so many people plan, and plan, and plan - trying to make it perfect. The truth is - no plan is perfect. Set out your overall goals and get started. The biggest obstacle to SUCCESS is PERFECTION! Best of luck with your venture - hope this helps! Matthew "The Car Count Fixer" Join the conversation on YouTube where I share tips, tricks and hacks about Growing Your Car Count, Income & Profits!

Hi statrepair I can't steer you well on the size of your shop because I've not had my own shop for a while - but I CAN address your question, "what is the general thought on being some what specialized?" First of all, I totally agree with other comments. As an example, gandgautorepair said "...but I'd work on everything. I also found out from experience starting a new shop that when you position yourself as a specialty that becomes your image in more minds than you would ever think, and ends up limiting you later when you really do want to? work on everything." I agree. But the one important thing is, NOBODY have a crystal ball. Here's what you should know and do. 1) When you specialize, you can charge higher prices. After all, you're "The Specialist". 2) I've done a video about this - How to Stand Out in Your Market. In short, when you drill down on a particular niche, you stand to win. You can see that video here: 3) You can easily TEST this. You can create simple OFFER CARDS or BUSINESS CARDS with different "Titles" for you, the owner. You said "I’m master certified with Kia and Hyundai as well as hybrid certified." So (as an example) a title to focus on Kia could be "Certified Master Kia Tech - All the service without dealer pricing"... or something like that. You can do the same for Hyundai and Hybrid too. 4) Create BRAND SPECIFIC OFFERS. I talk about that here in this video: As an example, you could do "KIA OWNERS ONLY"... or "HUYNDAI OWNERS ONLY". Printing is cheap. You can do this on your own computer (really cheap - but effective) when you use these printable business cards. They work with Laser or Ink Jet - and this way you can make different offers - and then test! Hope this helps! Matthew Lee "The Car Count Fixer" Join the conversation today on YouTube at Car Count Hackers!

What if I could show you a weird hack that will help you get more customers to say "YES" to your quote. Interested? The best part is you can start to use this hack TODAY! Watch this short video: Don't forget to tell me what you liked most about this weird hack! I read every comment! Hope this helps! Matthew Lee "The Car Count Fixer"

Just one simple rule you need to keep in mind. I explain it all in this short video Hope this helps! Matthew Lee "The Car Count Fixer"

Inspired by the "Refrigerator Repair Gone Sideways"... I posted this video about customer service. Hope it helps! I welcome your comments! Hope this helps! Matthew Lee "The Car Count Fixer"

Got it! Sorry about that. My brain was stuck in those days! (Feel like an idiot) :/ Matthew

Joe, I agree with you 100%! I'm actually surprised you made THAT MANY CALLS! But one thing I'd like to add is the fact it's not just the person on the phone - it's the FIRST 59 SECONDS. Really! We host countless website for auto repair shops, and always use a tracking phone number (so the shop owner knows what phone calls are generated from the site). But what we see that's interesting is that an overwhelming number of INBOUND calls to our repair shop clients are UNDER 60 SECONDS. So as much as I agree with having the right person on the phone - I believe you have to go even further - because in so many cases, you've got less than a minute to make that (all too important) first impression. Hope this helps! Matthew Lee "The Car Count Fixer" Join me on YouTube at Car Count Hackers or just Google #CarCountHackers

Hi Rick! I can't speak to the specific ones you're talking about, but I've had a lot of experience with bead blasting in my "shop" days. What I can tell you is that it's not as much about the equipment as it is about the medium you're using. As an example, glass bead will give you a "polishing" effect on metal, while using more aggressive oxides (aluminum oxide I believe) is really aggressive on rust. I would (at least) talk to somebody who knows more about the medium you're using - but it will make a big difference to the job it does. After all, blasters are really nothing more than air pressure pushing stuff - and that stuff is the medium you use. Hope this helps! Matthew Lee "The Car Count Fixer" Join me on YouTube at #carcounthackers

Yes, that's right. You CAN steal customers... ethically and easily. I explain it all in this short video! Hope this helps! Matthew Lee "The Car Count Fixer"

Hey Carl! Just wanted to share this with you... because I did a Website Review of your current website. A few things that you can easily fix to get better search rankings as well as convert more visitors to a phone call, appointment or customer! You can see it here - and let me know if you need any help with the fixes. I'd be happy to help! Matthew "The Car Count Fixer"

Welcome everyone! You're invited to join me on my brand new YouTube Channel - Car Count Hackers! I share the exact strategies, tips and tricks that I've been using with my private clients. Don't forget to subscribe, like & share too! See you on YouTube! Matthew Lee "The Car Count Fixer" Helping Auto Shop Owners Fix Their Car Count & Get More Customers! PS: You can just click to go directly to these videos! P.P.S.: Don't forget to subscribe! More videos coming soon!

You're invited to join me on my brand new YouTube Channel - Car Count Hackers! I share the exact strategies, tips and tricks that I've been using with my private clients. Don't forget to subscribe, like & share too! See you on YouTube! Thanks for visiting Matthew Lee "The Car Count Fixer"

Hey Carl, I hope you find the information helpful. Like TheTrustedMechanic (above) said, the problem is that without a customer list or contact base, you've got to start to market to a "cold" list. In other words, people that don't know, trust and like you. If you've got time before the meeting, see if you can work up a card with an offer to attract new customers. After all, print is cheap - and in a lot of cases, you can get them quick. You want to have something to give-a-way to everyone you meet. Match that with a good "elevator speech" and you should be good to go. As for the customer referral program, I just did a video on that here: Also, there's a video about why you're not getting more customer referrals. You can see that here: Hope this helps! Take a couple of minutes and watch those videos, I'm sure they'll help - and don't forget to subscribe, like & share! Matthew Lee "The Car Count Fixer" Join me on Youtube

Thought it would be better to put all this together in a video - so that's what I did. Enjoy! Matthew Lee "The Car Count Fixer"

Hammer, you ask great questions. I'm not going to comment on the services - but rather what you can do to, well, basically (what you asked was to) sell more to your customers. This is the best place to start. They're already fans and followers and they're the most likely to come back to you. But have you thought about this?? If (on average) it costs between $75 - $150 to get a new customer, would you spend $12 a year to KEEP the ones you've got? I'm thinking you would, right? Then stay in front of them. I know this is going to sound a little "nuts", but it works. A simple "Newsletter" that's mailed out (real snail mail) does that. In total, about $1 per mailing - so that's about $12/customer per year. Now, don't hammer them with offers - there's a ton of stuff you can put in the newsletter - and yes, you can offer "NEW" or just drop a list that starts out "Did you know we also do...." It's just building a relationship. Not quarterly - not every other month - it's got to be monthly. It works - it pays for itself, and really builds your position and authority in the market. Hope this help! Matthew Lee "The Car Count Fixer" Join me at "Car Count Hackers" on YouTube