slowtech

Thanks for the reply! I'll check into the flodynamics unit.

We are searching for better coolant service equipment. We use the old Wynn's attach to radiator hose machines. Hoping something better & faster is out there. Any input would be appreciated.

Just got my e-mail on the latest forum topics. Out of 20 topics 7 are marketing ads from the same person. Also under popular forum topics of 5, 3 are ads also by same person of which no discussion took place. So how are these popular. I get a ton of advertising e-mail. Just didn't expect this from ASO. I do look into some ASO sponsor ads. But this is not necessary.

We are also having an increase in parts issues concerning fit and function. It seams a list of use this, not that, would be helpful.

Not sure what to think. A few bad apples do spoil the bunch. Sensationalized journalism doesn't make it better.

Reminds me of when I coached little league baseball. My youngest son is an all effort type person. Practiced hard to be the best player he could be. Played every game like it was the world series. Always pointed out the positive in everyone on the team. We came in first in our league to the delight of our team. When my son realized the league did not give out first place trophies he was upset. He felt if you didn't get a trophy then all the work was a waste of time. I pointed out that the reward was in the effort. I ask if he had known there wasn't going to be a first place trophy a the start of the season would he have practiced less. Would he have not tried to win every game. He replied he would have done everything the same. It would still be nice to get a trophy. In this business it often seems like you're down too many runs in the bottom of the ninth inning with 2 outs. Yet we still step up to the plate and give it all we've got. Whether we get that trophy or not. P.S. It would still be nice to get a trophy though.

I have been watching my cc fees go up. Add to that the pci compliance hassle. Does anyone have a good cc processing service?

We have been getting by without any type of smoke machine. Now with the small leak codes its become a challenge. What smoke machine does anyone recommend? What features are important?

Years ago I worked at a shop where we played radio yoyo. The boss would turn it down we would turn it up. One day upon returning from lunch we found the radio smashed to pieces. Apparently it needed one final adjustment to find the correct volume.

We encourage our employees to take vacations during the slower months. Also property & equipment maintenance are easier to do when there are less dollars in the service bays (not going to paint the office when there's money to be made). Training & ase testing is best done at this time. Reviewing profit centers (or those that are not)and adding on new service items we would like to offer. Get out and network,ie chamber of commerce, business groups, local charities etc. Oh yea and shovel the snow!!!

Sounds like the usual auto repair devils triangle. Techs complain that greedy shop owners make all the money and under pay techs. Shop owners say customers won't pay decent rates to cover the cost of quality repair. Customers feel techs rip them off at every turn of the wrench. It's a silly merry go round. At some point you have to jump off and get on the ride that makes you happy.

If someone tells me they only paid $200 dollars for the car, my reply is.. then you should have plenty of money left over to fix it.

ADealertech makes a great point. Caring first and foremost about good customer service is what it's about. But cheerful, friendly and a quick to help attitude is how many Indy shops already operate. Having positive marketing on a national scale surely would be of great benefit. Having group purchasing can help bring down cost of service, which also increases competitiveness.