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Bob K

Free Member
  • Content Count

    53
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  • Last visited

  • Days Won

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Bob K last won the day on October 8 2016

Bob K had the most liked content!

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20 Excellent

About Bob K

  • Rank
    Experienced Poster

Business Information

  • Business Name
    Keene Automotive Inc
  • Business Address
    7 main st, DANSVILLE, Ny, 14437, Norway
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
    None
  • Banner Program
    None
  • Participate in Training
    Yes

Recent Profile Visitors

3,422 profile views
  1. Bob K

    Bob K

  2. I've never attempted to exit schedule before. How well is it received by the client? In rural upstate NY it's something that is not done in auto shops. It is done at womens hair salons but not the quick haircut places. Can you give an example of what works for you? Thanks, Bob
  3. Shopcat, I have benefited from them. Some of what they've taught me has helped. Parts margin and labor margin have improved. My leadership abilities have improved, my customer experience has improved. Now the bad. I am in rural upstate NY and because my shop is now the highest priced option of 15 independent shops and 3 small new car dealers in a 10 mile radius , I have noticed my customer base slip away to the cheaper options. I used to service 40-50 cars a week and now I see 25 to 35 cars. This forces us to sell so much more per car. Coach says a higher ARO is all I need to worry about not
  4. Anyone here used Auto Profit Masters RPM system by the Keller Brothers out of Colorado?
  5. The most helpful part was fixing parts margin and determining what my labor rate should be. The on site classes are very good. The online portal you enter your weekly sales data into often leaves you feeling like you're not making progress because the bar is set so high. There's so much to say, but in retrospect, it hasn't been worth the 1,911.00 per month. Going forward, I wouldn't pay more than 500.00 per month for consulting and wouldn't commit to any more than 12 months.
  6. I will have met the 30 month commitment to this consulting company in Feb 2017. I'm wondering if anyone here has had any trouble with them when exiting?
  7. Did it for 1.4 years. I do not recommend doing it. It takes you away from your core business. Glad I had the opportunity but it wasn't worth the hassle. All the negative comments by the others in this thread are accurate.
  8. I was just thinking how interesting it is that people will "hang out" at the local garage. Have you ever heard of anyone just hanging out at the local dentist or Dr's office or hair salon?
  9. I was also thinking that customers from rural areas like yours and mine, seem to care less about appearances than customers of bigger towns/ cities. I'm not saying appearance isn't important, It just seems interesting that rural clients may have different standards. The shop I mentioned earlier always has a full parking lot. If it were a restaurant, I bet nobody would go there.
  10. I've felt the same way at times. When it gets slow we tend to second guess everything. We start to think it's slow because of something we are or are not doing. I have come to believe that it is not really about us. I believe that people will come in when they are good and ready no matter what kind of marketing and advertising you do.I sometimes doubt that it matters how nice your shop looks. During the summer I travel through Naples NY past a well known shop that's been there for decades. I stopped in one day because I was curious about why their parking lot was always full. The outside wa
  11. Thanks for the replies. Just found out the site went down Saturday or Sunday due to the debit card it gets paid from getting replaced and not contacting them with the new card number. Will be resolved tomorrow.
  12. One year ago we signed a 12 month contract with Dexmedia to build our first website for 140.00 per month. Until recently, we really didn't do much with customizing it with our own pics and new content. I just didn't make it a priority. So now that I am making marketing a part of my day, do you think I should end it and build one myself ? I just wonder if I'm paying too much. The score the site has is 55 out of 100. The rep showed me that the site had 1700 views and generated just over 700 calls. What do you think?
  13. One year ago we signed a 12 month contract with Dexmedia to build our first website for 140.00 per month. Until recently, we really didn't do much with customizing it with our own pics and new content. I just didn't make it a priority. So now that I am making marketing a part of my day, do you think I should end it and build one myself ? I just wonder if I'm paying too much. The score the site has is 55 out of 100. The rep showed me that the site had 1700 views and generated just over 700 calls. What do you think?
  14. The customer rules. By Lee Cockerell. He ran Walt Disney World for 10 years, managed several Marriott hotels and more. A great read about building and maintaining a profitable business by providing exceptional customer service.


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