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How do you find your Tech's

CAZM

By CAZM
in General Automotive Discussion

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CAZM Enthusiast

CAZM

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I'm a newer manager for a tire and service center. My current tech just gave me his 3 week notice. My problem is finding a new tech. I tried a few months ago to add another tech, and after running the add for 2 months I only had 2 guys that came in and they were both back yard mechanics.

 

My question to you is. How do you find your tech's. short of stealing one I have ran out of ideas.

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flacvabeach Community Regular

flacvabeach

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The good techs are all working, but they may be looking for a new situation. Cultivate the tool trucks and other suppliers like BG and outside sales folks from your parts suppliers. Craigslist has worked well for us, but you'll get a lot of losers, too. Question - are you willing to help relocate somebody from 500 miles away? Might be a small investment to get a top notch tech. Advertise in Craigslist in other cities. We have used a service called Clearfit. They pre-screen candidates.

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5 Star Auto Spa Community Regular

5 Star Auto Spa

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We have the same problems here in finding good technicians. I think this is a problem that is felt at most shops around the country. We post our ads on Indeed and Craigslist. Like another person has stated, we do get a lot of individuals who are not qualified through Craigslist, but it does seem to be a site that a lot of people look at for potential jobs, technicians included.

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Tires Too Collaborator

Tires Too

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I know that finding good techs is a problem, but there are many techs in the workforce. Why can't you attract new tech? Is your benefit package below what other shops are offering? Is your shop busy? Is it know as a good place to work? The technician you want to work for you is employed somewhere else right now. If your shop isn't competitive with how other shops treat their employees, you will have a hard time filling positions.

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CAZM Enthusiast

CAZM

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Thanks for all the help guys. I finally found a tech. I ended up stealing him from my biggest competitor. He is a ASE certified master. We have always been a tires and undercar shop so I am really excited about him bring us to the next level.

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      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
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