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At a recent NAPA Autocare symposium, we got an in-depth look at Auto Vitals. At that same show, my son won a hefty door prize which we asked to trade in on a "starter kit" for AV. NAPA hooked us up with two Ipad Minis with Otterbox covers and a gift card to cover a big chunk of the install.

 

My plan is to document our experience here in this topic. This is NOT a sales pitch as we have no idea how the system performs in daily use. They guarantee it will raise your ARO. As I have documented on the forum previously, we have used an automated courtesy check program for the past seven or eight years, but it's not a StarWars grade system with tablets, cloud, cameras, etc. Plus AV will give our writers a "command console" that interfaces with ROWriter and feeds work to the techs on their tablets.

 

So far, I have set up the two Ipad minis. Like a dope, On the first one I also upgraded it to IOS 8. Guess what? AV is not compatible with IOS yet, and will not run. On the other mini, that I didn't upgrade, it loaded and runs fine. So I have to figure out how to back the first one down. We will eventually need at least four more tablets and I plan to mix it up between androids and ipads. I have actually run the Digital Vehicle Inspection on my Samsung smart phone, but the added real estate of a tablet is helpful. The app is available out on the Apple store and Google Play store for free. AutoVitals Paperless Back shop.

 

Yesterday they remoted in to our servers and loaded up their program that interfaces with RO Writer. I not only pulls history but it puts techs' findings back into ROW. On the tablet, the tech sees vehicle history and current maintenance requirements. This should prevent us recommending services we performed last month! For some reason, it takes a week to ten biz days to get us set up to actually turn on the console, so we are in wait mode.

 

They have a series of webinars that take users down a progressive path to learn the system.

 

More to follow...

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Edited by mmotley

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