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Customer repaired vehicle in my lot... Are you kidding me?!


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So we did an exhaust on a truck a year ago and he recently broke a hanger, he calls us and we schedule him so we can just weld it up for him. So we go out to move the truck inside and it won't start... After some troubleshooting we find that the starter is completely burned up. I call the customer and tell him it's going to be $300 for the repair and he says he's going to call his dad and get back to me. A couple hours later I hear banging outside and 2 guys are working on the truck which is on a steep hill and one is underneath and one in front of it! They leave before I get out there.

 

I call the customer and tell him that this is completely unacceptable and he tells me I need to speak to his dad and uncle. I told him its not my problem and to ensure that they do not come back to work on it and he agrees. About an hour later I hear banging again and when I go out they are installing it!! I told them to stop immediately and asked what they were thinking pulling a starter on my property on a steep him and the truck doesn't even have an e-brake.

 

I can't even tell you how mad I was so I told hem to take the truck and NEVER come back. The uncle tells me I have to warranty the work and fix the exhaust! At that point I lost it and told hem to get off my property and never come back and there is no warranty after a stunt like that. The uncle who has only seen me from the shoulders up starts yelling and cursing and starts to get out of the truck to fight me! The guy is mid 50's, 5'8 and weighs a max of 140lbs... I couldn't believe it and I was honestly happy that he was going to try something (I was infuriated, if these idiots would have gotten killed I would've lost everything). So as the guy gets out he sees me across the truck and jumps back in (I'm 6'2 220lbs and was a boxer from 16 - 29, I'm 34 now). So these morons jump in the vehicles and burned tires out of my lot.

 

Just when I think I've seen it all some new level of stupidity rears its ugly head.

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After 30 years of swinging a wrench you can bet I've run across a few. I'll save them for later stories. LOL

 

AND, YES, I've had the handy dandy home repairers in the parking lot before. I tell them to push the thing off the property and do it in the street or take it home. These type of people never-ever come back so it's not like you're going to be seeing them again.

 

I told one guy, "How you would you like it if I pulled up to your house and pulled in the driveway to work on my car?" i's a safety issue, it's an insurance issue, it's just plain courtesy.... I'd like to see the cook at the resturaunt reaction when I march back there with my own steak and tell him to move over while I give this T bone a little time on the flames. (AND it's not uncommon for these parking lot dips to ask for a tool or "How do ya get this off") The nerve of some people......Grrrrr

 

One thing is for sure... after all the years of doing this I've become less corgial, (pissed is more like it) I don't put up with it at all anymore. Oh, I've been threatened with a pop in the jaw before. Yea, try it big boy... Funny thing is, (Like Joe said) stand your ground, in fact walk right up in there face... they all back off. everytime. LOL

 

6'2' 245 kinda got most of these blow hards just with size. LOL

(Yep, they still pile it that high) LOL

 

An X-Marine..... and I ain't afraid to kick your arse even at my age.

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  • 2 weeks later...

This is a little off topic, but it touches on something I have been thinking about doing and wonder if anyone has any experience with this idea. I am considering renting out lifts with tools to anyone who wants to work on their own cars. Has anyone ever tried this?

 

Scott

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This is a little off topic, but it touches on something I have been thinking about doing and wonder if anyone has any experience with this idea. I am considering renting out lifts with tools to anyone who wants to work on their own cars. Has anyone ever tried this?

 

Scott

I opened a do it yourself paint shop with a paint booth and really wanted to expand to a do it yourself body shop but never got that far along. The building I was in never had a space I could rent to expand and I needed the body shop and paint shop next to each other. The fellow that tried to open a do it yourself service center failed miserably. Rather than he being there he hired some low life individuals with bad attitudes to run the place and it closed in a year.

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From what I understand, there are liability issues related to doing business that way and your insurance company will (most likely) bock at it.

If you don't want to hire a "low life individuals" you'd have to be there all the time, then you become a consultant/advisor, then you might as well charge for your service as a full service shop :)

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running a DIY shop is a terrible idea IMO. Although not all but some of the idiots you get in there are the same idiots who are going to work on their cars on your lot!

 

Its not so much the stupidity that pisses me off (and oh yeah they are some dumb POSes!) but its the selfishness. These people are down right pieces of garbage who care nothing but themselves. These dumb selfish low life scum deserve to have a car ran over them on a steep hill while they are trying to work on it! Imagine the liability implications if they get hurt in your shop. They will absolutely pursue a lawsuit.

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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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