Quantcast
Jump to content


    • You can post now and register later. Already registered? sign in now to post with your account.
    • ×   Pasted as rich text.   Paste as plain text instead

        Only 75 emoji are allowed.

      ×   Your link has been automatically embedded.   Display as a link instead

      ×   Your previous content has been restored.   Clear editor

      ×   You cannot paste images directly. Upload or insert images from URL.


      Once you submit your question, a new topic will be created for you in our forums. Our moderators may move your topic to a more suitable forum category if one exists. Members will see your topic and be able to respond to your question.

    • This will not be shown to other users.
phynny

Customer repaired vehicle in my lot... Are you kidding me?!

Recommended Posts

So we did an exhaust on a truck a year ago and he recently broke a hanger, he calls us and we schedule him so we can just weld it up for him. So we go out to move the truck inside and it won't start... After some troubleshooting we find that the starter is completely burned up. I call the customer and tell him it's going to be $300 for the repair and he says he's going to call his dad and get back to me. A couple hours later I hear banging outside and 2 guys are working on the truck which is on a steep hill and one is underneath and one in front of it! They leave before I get out there.

 

I call the customer and tell him that this is completely unacceptable and he tells me I need to speak to his dad and uncle. I told him its not my problem and to ensure that they do not come back to work on it and he agrees. About an hour later I hear banging again and when I go out they are installing it!! I told them to stop immediately and asked what they were thinking pulling a starter on my property on a steep him and the truck doesn't even have an e-brake.

 

I can't even tell you how mad I was so I told hem to take the truck and NEVER come back. The uncle tells me I have to warranty the work and fix the exhaust! At that point I lost it and told hem to get off my property and never come back and there is no warranty after a stunt like that. The uncle who has only seen me from the shoulders up starts yelling and cursing and starts to get out of the truck to fight me! The guy is mid 50's, 5'8 and weighs a max of 140lbs... I couldn't believe it and I was honestly happy that he was going to try something (I was infuriated, if these idiots would have gotten killed I would've lost everything). So as the guy gets out he sees me across the truck and jumps back in (I'm 6'2 220lbs and was a boxer from 16 - 29, I'm 34 now). So these morons jump in the vehicles and burned tires out of my lot.

 

Just when I think I've seen it all some new level of stupidity rears its ugly head.

Share this post


Link to post
Share on other sites

We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 

  • Like 1

Share this post


Link to post
Share on other sites

We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 

Edited by Jeff

Share this post


Link to post
Share on other sites

We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Topics

    • By OTPAuto
      I'm trying to hire, and literally cannot find anybody. Ideally I'm looking for a full time parts hanger. Somebody that has little or no diag experience or isn't comfortable with electrical work, but can do the basics on their own. Where do I even try to look?  I've tried CL and Facebook to no avail. I've called both of the local community colleges with automotive programs, and it's just crickets. I don't even want to pay them flat rate, I'll more than happily pay them hourly. 
       
      And PLEASE, for the love of god, I don't want to hear the lecture on 'you need to hire nothing but master techs'. That doesn't help me, nor fix my current problems. I know what I need. I just need help trying to figure out how to find it. Nobody becomes a mastertech without doing basics first anyways.
    • By Joe Marconi
      At the end of each year, it's typical of tool reps and salespeople to give you tax advise. Often they will tell you that buying tools and equipment can be used as a way to lower income taxes. While this may be true, no one has a better handle on your financial situation that a good tax accountant.  Listen to the expert, not the tool truck rep.  Spending money to save on taxes also reduces your cash flow.  I am not an accountant, but sometimes its better to pay a little extra in taxes and maintain a cash reserve. 
      Your thoughts?  
    • By Ron Ipach
      December spells the end of 2018, and hopefully you're wrapping up what was a fantastic year for your auto repair shop and business.
      Now… it’s time to start thinking about how to make 2019 an EVEN BETTER year. (Heck, let’s go ahead and plan on making it your best year ever! Right?)
      By attending for this special Live Online Webinar, you're going to get the proven 4-step process that will practically GUARANTEE 2019 to be a blow-out success for you.
      With these four steps, you’ll be able to…
      👉 ==> DOUBLE your take-home pay (Yes, that’s not a misprint. I’ll show you how.)
      👉 ==> Magnetically attract more (and even better!) customers to your shop
      👉 ==>  Easily sell your services at higher prices than your competitors
      👉 ==>  Find, hire, and keep that elusive tech you’ve been searching for
      👉 ==>  Put the fun back into running your shop!
      If you're interested... there is absolutely ZERO cost to attend this training.
      All you'll need is 45 minutes of your day set aside in order to watch this webinar live.
      For the dates, times, and registration details,  CLICK HERE

    • By statrepair
      Hello all, I stumbled across this forum while doing some research on starting a shop. I had some questions to assist in guiding me in the right direction. For starts, what is the general thought on being some what specialized? I’m master certified with Kia and Hyundai as well as hybrid certified. So I was wanting to try and stay toward those three as my main focus. Or has this been proven to not be a solid business model? Also for my shop, we are going to be building it from scratch, so was curious about some input. We are wanting to start with three bays. What would be the minimum building size? We were thinking a 30x60. Which would give us an office/waiting rooms and a little storage. Or would this be to small?
       
      On another note, if anyone on here is in the Charlotte-greensboro area that would like to grab some coffee, I would love to pick you brain for a bit.
       
       
       
      Sent from my iPhone using Tapatalk
    • By Gonzo
      The Ghost Mechanic
               Creepier things have happened, but rarely do things go without an explanation.  This time around it’s the mystery mechanic who seems to have been working on this guy’s car, or maybe not.  Maybe it’s that ghostly mechanic who haunts people’s cars on quiet neighborhood streets in the middle of the night. You know, that guy who leaves nothing but telltale greasy finger prints or unattached wire harnesses, or even loose bolts where loose bolts shouldn’t be. This job was no exception to the antics of the invisible mechanic’s handy work. It’s a mystery worth solving.
               A Chevy HHR was towed in for a no start condition.  It wasn’t exactly a no start; it was more like a poor starting/running condition. When it would run, the poor thing sounded like it was on its last trip to the garage and its first trip to the salvage yard.  Trying to beat it to its last ride on the tow truck, I hooked up the scanner to see what inner mysteries were present.  Code P1682 (Ignition 1 switch circuit 2), but I wasn’t done yet. Time to do a complete health check on all the modules.  Sure enough, the ‘U’ codes were off the charts.  Seems we have a lot of low voltage codes causing a problem. 
               A quick check of the wiring diagram showed the power led to a voltage input lead for the PCM, TCM, and several other circuits that would definitely lead to a rough, hard to start, non-cooperating HHR. This may turn out to be a simple problem after all.  Could be wiring, a component, or perhaps a fuse box problem.  A quick glance at the fuse box didn’t reveal much, but I should probably take a closer look at that fuse box.  Maybe go as far as physically checking the actual fuse circuit.  Hmm, something is amiss here. The fuse is good, but the fuse is in the wrong slot. The slot that it’s in should be an empty slot. Seems somebody was fooling around under the hood and didn’t put the fuse back correctly.   
               Might as well try moving the fuse back to the proper location.  Well, imagine that, this old HHR starts right up!  OK, it’s not running the best . . . yet.  Do a little throttle relearn and it runs as good as new.
               After rechecking the related circuits for any damage, or out of place items I gave the HHR the once around the block test.  Runs great, sounds great, no warning lights, no unusual noises, seems fine to me.  I guess I’ll write up an invoice on this job and call the customer.  As I closed the hood, the telltale greasy hand prints from the last guy who was under the hood were everywhere.  I think I spent as much time cleaning this guy’s hood as I spent diagnosing the problem.
      I gave him a call and explained to him, as best I could, what I had found. Although, I did have that one nagging question regarding who had worked on the car previously. I really wanted an answer to that question.  
      "NOBODY" … are you serious?  That’s when I explained the entire repair all over again.  Between the greasy finger marks on the hood and fenders, and the fuse in the wrong place, I’m afraid I’m not going to buy the story that the mysterious ghost mechanic has struck again. His only explanation came down to the whole thing must have been a poltergeist or something. Or ‘someone’ not ‘something’ is a better way to put it.  I’m not buying the ghost mechanic theory. At this point, he seemed to be more intent on finding out the final bill, and not so much on solving the mystery of how the fuse mysteriously moved into a different slot.
      But, before I gave him the total, I recommended he perform an exorcism on his car, since ‘NOBODY’ has been touching it.  His response, "How much more will that cost me?” Seriously? Now, I’ve been asked to do all sorts of things to a car, like put a helicopter landing pad on the roof, remove a varmint from behind the dash, or turn a Prius into a tow truck, but I don’t think I’ve ever been explicitly asked to do an exorcism on the family truckster.  Actually, I’m starting to put this whole thing together. 
      The mystery mechanic is none other than this guy himself.  His answers to certain questions, and how he told his story were a dead giveaway as to who the ghost mechanic was. I swear some people just can’t be honest and admit when they’re beyond their learning curve.  We both might have had a good laugh over the whole thing, but instead this guy wants me to drop the price in half, since it was such an ‘easy’ repair and all, and ignore the whereabouts of this seemingly ghostly apparition with the mindless ability to screw up the family car. But, since this guy wouldn’t own up to it, even with the evidence of his very own greasy paw prints, he’s in for a lesson of honesty, awareness of his own abilities, and how to pay for a professional diagnosis.
      It’s just another case of the mechanic solving the mystery of the proverbial ghost mechanic.  Debunking wives’A tales about the modern automobile, supernatural occurrences under the hood, and apparitions that seem to move fuses around is just another duty of the modern mechanic. Oh, and don’t think you’re the first person who’s tried the ghost mechanic as your method of passing the blame… you’re not.  Every good mechanic has performed their fair share of exorcisms in the past and have seen the results of the mystery mechanic and his endeavors.  We know who you really are.

      View full article


  • AutoShopOwner Sponsors



×
×
  • Create New...