Quantcast
Jump to content


Joe Marconi

Customers Putting Off Maintenance

Recommended Posts

I am seeing a pattern, and I hope it’s not long-lived and isolated. I don’t know the entire reasons, maybe money, maybe the fact that cars don’t break down as much or maybe the perception is that cars don’t need much maintenance. But whatever the reason, we are seeing many cars with nearly 200k on the clock for the first time that are a mess. We then try to get them caught up with services and maintenance work, it’s a real struggle. Keep in mind, these are first time customers.

 

My concern is that we as an industry may not be doing the best job in terms of promoting needed maintenance. When they arrive at my shop, we do a complete multipoint and customer interview. We reveal many issues that the customer either had no idea or may have declined over the years. We see 10 year old cars with over 175,000 miles with no record of replacing spark plugs and other maintenance items. We even see cars with cabin filters so packed with debris it’s amazing that there’s any air flow throughout the car.

 

Whatever the reason, it appears too much money has been left on the table.

Share this post


Link to post
Share on other sites


Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.




×
×
  • Create New...