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Joe Marconi

By Joe Marconi
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bantar Community Regular

bantar

Posted
Posted
On 3/20/2022 at 8:38 PM, Transmission Repair said:

Joe, the font size in my posts isn't working.  I'm 67 and wear glasses.  I prefer a larger font for easier reading.  Is there any way you can make 12-point a default font size? -OR- Make it where if I choose 12-point, it works?

Thanks, J. Larry Bloodworth / [email protected] / (801) 885-2227

Each browser usually has a zoom function.   For Firefox and Chrome browsers, you can hold the CTRL key down and use your middle mouse scroll button to increase and decrease the font size.  If you don't have a wheel, you can find it somewhere under the browser settings.   And you can also buy a 32" monitor.  This has downsides as you must now scroll your neck from side to side and up and down to see the whole screen.  But, your font sizes would be the envy of the neighborhood!   Here's an  affordable one.

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ShopManTim Newbie

ShopManTim

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Posted

Thanks for the invitation to contribute to your new blog proposal. As a retired shop owner - now shop manager for a friend of mine, the challenge I faced in my own biz and also what where I currently am is in time management, scheduling, and relating to the demands of customers. After 28 years of my own biz, and growing up in my Dad's shop in the 60s & 70s, things have greatly changed and for sure, I do not have many answers. I do however appreciate the opportunity to hear from others and possibly we all can learn in the venue you are creating.

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Jeffrey Apprentice

Jeffrey

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Congratulations Joe!
Hate to see you go as a shop owner, But I know you will be able to provide even more great support and knowledge to other shop owners.
I read and share in other shop owners posts as much as my time allows.
I hear so much negativity (from friends and customers, Not here) about technicians and shops ripping people off.
Its reassuring to see so many caring and qualified techs and shop owners who want to do what's right. 

What I would like to see is a place for customers to go where they can be confident they are being heard by those good techs.
Not a place for complaints, second free opinions or advice. But
Maybe a way to help them find the best shop in their area.
Help them find a reliable and fair shop they can trust.
I realize this is out of your realm, but maybe it will spark an idea.

Thank You Joe for all the support you provide us.


 

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weighit Enthusiast

weighit

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Posted

Well congratulations on your kind of retirement. Have enjoyed all your input and thoughts over the years I have been here as a reader. I sold my stripping business and "quit" at 53 and got into a RV and full time traveled for 8 years till we bought another home after we sold everything to travel. All my friends and other business owners I worked with said your too young to retire when I let them know I was going to sell everything and travel., I said I never said retire, I QUIT....have a whole different attitude. That quit lasted a total of about 5 months and I started another business while still traveling. So I do understand you selling and "retiring' Kind of.... have a Blast and hope you enjoy the new life being "retired"!!

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JimO Collaborator

JimO

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Posted

Congratulations on retirement from your own business and entering a new chapter of your life that will no doubt have less time commitment and much fewer headaches. Most of us that have been in this business for the long term would probably have a hard time to stop work altogether. I think of myself as an old work horse, my years of experience allows me to  comfortably do my job every day but put me out to pasture with no challenge, no problems to solve and I think I would lack purpose. My father instilled a work ethic that was very strong and has served me well over the years.

As to thoughts of future topics or content - Profitability is required to grow and we are living through changes that affect profitability dramatically. The cost of doing business has increased so much over the years that you could be put in the position of having worked all year but failed to make a profit. No matter where you go prices for goods and services have increased. I know that there are price fixing laws to restrict the discussion of setting prices but if there was a way to legally have discussions or surveys concerning prices it would be beneficial. I am talking about repetitious jobs that some shops post on menu boards like charge a battery, mount a tire, balance a tire, repair a tire, put on a spare tire, cut a drum, cut a rotor, flush a cooling system, etc... We all need to realize the cost of doing business today and what it takes to keep the doors open. Most of us are too busy to notice these changes and that can quickly get you in trouble financially. 

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
      By Joe Marconi in Joe's Blog
         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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