By Joe Marconi
I can't speak about all businesses in my area, but the repair shops are doing ok. In fact, most had a normal or near normal summer. A few weeks back we had a major storm that knocked out power for nearly the week. That killed the week. But aside from that, we had a very good June, July and August. With a miserable March and April, this was a great morale lift and financial boost.
The only down side is the affect COVID is having on other businesses, like restaurants, deli's, sport businesses and other businesses. Will this have a trickle down effect on our industry. No one can tell for sure.
I will be shoring up my finances and preparing for the unknown.
We have a rather small waiting room and have removed a few chairs to aid in social distancing (we now have only 4 chairs total). I wanted to know if your shop is requiring customers to wear a mask while they are inside the waiting area? How is your experience? Do you have a sign up on the front door stating they must wear a mask?
Stay safe and healthy!
By Joe Marconi
In my 40 years as a shop owner, I have battled the age old dilemma: Is it my car count, my customer count or some other reason why some weeks I find it hard to hit my sales goal.
It always comes down to production. Now that's really simplifying it, I know. But, when you look at the numbers, with the right jobs and a balanced schedule, the ARO goes way up and car counts become not as important as we thought.
Another thing to consider, this is not 1995. Cars do not come in 5 to 6 times a year for an Oil Change Service. You are lucky to see some customers every 10,000 miles as they wait for that Oil Change Percentage light on their dashboard to tell them...NOW IT"S OK TO GO TO YOUR REPAIR SHOP. Isn't it funny how so many people will listen to the dash board light, and not you!
Anyway, what are your thoughts. How do you reach your weekly sales goals and what KPI's are important to you?
By Elite Worldwide Inc.
Superstar shop owner and Elite Business Development Coach Ed Cushman shares an excerpt from a book that will change the way you view leadership.
For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Ed through Elite Top Shop 360: One on One Coaching
View full article
Has the Coronavirus (COVID-19) impacted your auto shop business? If it hasn't yet, it has the potential to do so soon. Please share what you are currently doing, how your business is impacted, what plans you have in place, etc.
Some things to consider:
Do you have a plan in place should you or one of your employees become ill? With school, event, and business closures, how will this affect your shop? Are you sending anything to your customers in terms of sharing your plans around keeping your customer and employees healthy and doing your part in your community? Many small and large businesses have been sending email communications to their customers. Are you marketing to your customers in terms of not delaying car repair, should there be a need to temporarily close? Are your parts suppliers sharing their plans, should the pandemic affect supply chains? Are you stocking up on business and shop necessities? Please share your experience in this topic and stay healthy!
In the media:
The coronavirus and its growing tally of sick and dead victims around the world have been roiling financial markets, prompting countless hand-washing reminders and ruining more than a few vacations, and that’s before anyone knows exactly how widespread the effect will be on the automotive industry, including your local repair shop. Source
“By mid-March, the shortage of supplies will be felt and members are projecting they’ll experience disruption through May or June,” even if operations in China soon get back to normal, said Stacey Miller, senior director of communications at the Auto Care Association, a trade group representing 150,000 auto aftermarket and service businesses. Source
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Working as a ride-hailing service driver definitely puts added wear and tear on your vehicle, and in an effort to help drivers lower their maintenance costs, Lyft announced on Tuesday that it opened the first of several planned service centers for its drivers in San Francisco.
This service center is the first of over thirty such facilities planned to open their doors in 2019. The center will offer vehicle maintenance and repair for less than what a driver could expect to pay at a regular shop, or at least that's the idea.
The San Francisco location has a planned hourly repair rate of $95 dollars, which, depending on the marque of the car being serviced, is slightly below average. The repair services offered will be mostly aimed at basic stuff like brakes and alternators.
Lyft also plans to offer package deals for certain services. For example, an oil change paired with a tire rotation and a car wash will set a driver $70. Part of Lyft's intent with these service centers is also to save drivers time, so they can spend more time driving and less time at a shop.
In his blog post outlining the decision to offer more driver services, Lyft COO Jon McNeil explained that these service centers would be staffed by Lyft employees and that at least some of these would be certified mechanics.
Lyft didn't immediately respond to requests for comment.
News source: https://www.cnet.com/roadshow/news/lyft-car-repair-service-center-san-francisco/
Official Uber Vehicle Inspection Form
BRING THIS FORM WITH YOU TO A CERTIFIED MECHANIC.
Once your vehicle is inspected and receives a “PASS”, simply
take a photo of the filled out form and upload it at
http://partners.uber.com/ to complete the signup process.
More bad news for Uber: one of the ride-hailing giant’s self-driving Volvo SUVs has been involved in a crash in Arizona — apparently leaving the vehicle flipped onto its side, and with damage to at least two other human-driven cars in the vicinity.