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Looking at my year to year sales comparison. We're up 2% from last year overall but I'm down in two areas - Fluid Flush/Maintenance and Shocks/Struts. I know why we're down on the maintenance services and that is being addressed. What I'm asking for is thoughts on how we might increase sales on shocks/struts.

 

I'm not comfortable recommending them to customers simply based on miles. If we see leakage we show customers and recommend replacing. If we see abnormal tire wear we show our customers and recommend them. But outside of damage or tire wear are there any tests (aside from test drives and bouncing the vehicle) that can reveal wear? It seems there should be some tool or method to measure what the pressure within the shock/strut is producing and where it should ideally be. I've asked Technicians and so far no one has any ideas.

 

Perhaps designing a tool to test out shocks/struts...Thanks for any input!

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