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  • Similar Forum Topics

    • Customer's buying their own parts

      Hey guys. I'm new to the forum and was looking for this subject but couldn't find it. Sorry If I'm posted something that's already been discussed. I own a brake shop in Austin, TX. We do anywhere from 10-20 brake jobs a day. We only do brakes so I don't know how much full service auto shops deal with this problem but... Customers are constantly calling in claiming they've bought the best parts or they want to provide their own parts because they've done research and know what is best. This drives me crazy. First of all they don't know whats best. Then after being told no they get offended and act like tons of shops allow this. What is the best way to handle these customers? Just send them away? I'll quote them a price using our parts and they act as though its a rip off. What shops are doing this for their customers? I feel like I'm letting jobs get away from me. Any experience with this?

      By Jonathan Ganther, in General Automotive Discussion

      • 78 replies
      • 3,712 views
    • Broken Parts

      Are you guys charging your techs for parts they break? In the past we have never made our techs pay for something they broke, the shop did and talked to the tech about what they need to do to prevent this in the future. It's getting old though. 2 weeks ago one young tech back a mirror into a pole so we bought a new mirror. This week, a different tech while removing a fuel tank, didn't discount the fuel lines on top first and ended up dropping the tank too fast and broke the fuel sending unit. On this truck that is a $300+ part that we are now eating on a $500 ticket. I want to tell the tech he is responsible, and will have to pay the shop back for the part. What say you? 

      By ADP, in General Automotive Discussion

      • 6 replies
      • 305 views
    • Parts ordering

      Does anyone else get frustrated sourcing parts from multiple vendors because of lack of comprehensive inventory from one supplier? I estimate we spend an extra hour sometimes per day trying to hunt down parts. We always start with our favorite vendor then start going down the list.   Just curious how you guys deal with this problem or if it in fact a problem? Thanks in advance, Scott

      By kbomb, in General Automotive Discussion

      • 6 replies
      • 665 views
    • GM Dealer Parts Warranty??? What Would You Do???

      Is there a way to get GM to pay labor warranty? I have a customer's 2005 Chevrolet SSR 6.0L Automatic. Oil pan threads were stripped and we got a new oil pan from local Chevrolet dealer (very pricey) and labor intensive. When I got the oil pan new in the box, it had metal shavings from the casting marks to which we cleaned out and it was fine. We installed the oil pan and after putting some mileage on it, we noticed oil on the ground. After lifting it up we discovered that the oil pan has factory casting marks and oil was literally seeping through the bottom of the pan through the casting mark. The tech is not happy, I am not happy and I'm about to call the customer to tell them the news so they won't be happy paying for more rental car time. I called the parts department from the dealer that I purchased from and told them what happened and they can exchange the pan but they don't pay labor. Very frustrating cause of the labor involved and the customer who had a rental car for about a week now and already turned it in today thinking she was getting her car? Is there a way to get labor reimbursement? I already tried the GM 800 number and filed a complaint and they said it would be about 2 business days or whatever before I get a call back from a rep. Does anybody know how to find a local GM rep to come see their crappy product? Joseph

      By afte[email protected], in Automotive Products & Services

      • 0 replies
      • 192 views
    • Article: Zombie Cars - they're coming (updated older story)

      Zombie Cars   “Brains, Brains, we need Brains!”   Zombie cars?  What’s a zombie car?   Way back, when we used points and  condensers and later the basic  electronic ignition systems, cars didn’t  need brains (ECM – Electronic Control  Module), but that all changed in the  mid 70’s on some imports and pretty  much on everything else by the time  the 80’s came around.  Some of these  brains were only cursory, and didn’t  actually control the car, but merely  watched for emission issues, while others played a major role in the actual ignition spark or fuel delivery systems.     Most of the engines in those early years, still used the same basic type of distributor setups (with a few exceptions) as their earlier counterparts that used the old tried and true points and condenser type of ignition systems.  During those cross-over years it was rather easy to slap a different distributor in it, or change the existing points distributor over to electronic ignition (which worked quite well by the way).  These days...it’s not that easy.  These computer systems have become so entangled into the engine functions and nearly every other system that it’s impossible to bypass the fuel or ignition systems as we did years ago. However, there are still a lot of people out there that have hung onto some of the cars from that era.  Most likely they've been kept parked alongside the garage as a future project or hung onto for some sentimental reason.  Some (very few) are in great shape, others… well, they look like zombies already.     What makes them zombies?  The brain… the brain… they need brains!  Just this past week I had several of these faded paint monstrosities lined up in the parking lot. (They never come alone… always in a pack.) For starters an old dilapidated 1986 Dodge pickup with a slant six.  This old rusted, tilting to one side relic had been at another shop for a tune-up, but as the story was told to me by the owner, the other shop tried to start it when a fuel line ruptured and caught the old truck on fire. Luckily, they managed to get it out, but the damage was already done.  The main harness from the firewall to the distributor, coil, charging system, blower motor, oil sending unit, temp. sender, and the starter wiring were completely melted into an unrecognizable mass of plastic and copper.  It was my job to bring this dilapidated hulk back to life. However, the original spark control computer had melted as well, and was unusable. Worse yet, the brain was discontinued eons ago with no replacement parts anywhere to be found.  This zombie needs a brain, and there doesn’t seem to be an easy way to get one. At this point the only solution was to do away with the electronic brain and try to refit the old slant six with a much simpler ignition system from a decade earlier if at all possible.  A lobotomy if you will. (Dr. Frankenstein would be envious.)   Then there was this 2002 Mustang that moaned and groaned while dragging one foot into the shop.  It needed a new BCM (Body Control Module).  Call the dealer, call the parts warehouse, call everybody!  Anybody!  Is there a brain for this car?  Nope, discontinued.  Seems this particular BCM was a rather rare brain out there in zombie land, and at the time, nobody was setup to rebuild them.  It seemed this car was destined to wander the city streets with the rest of the zombie mobiles. At the same time this was going on, in comes a 1982 Ford Bronco with the original Variable Venture carburetor still on it. Ok, not a brain, but just as bad.  It qualifies as a zombie for sure.  Trying to find a suitable replacement these days is a challenge. Ten or twenty years ago this would have been no problem to find a carb. kit (if you dared) or the Holley conversion kit for it, but not today.     This trend of bringing back the dead looks like it’s only going to turn into the next zombie apocalypses.  As these electronic systems get more and more complex the likely hood of your family truckster turning into a zombie is just a matter of time as each new model comes out.  In some ways, I believe the manufacturers have thought this out long before there was a potential of these cars becoming zombies.      In my youth it was nothing for me and a few friends to grab an old car out of a junk yard and raise it from the dead.  Ya just had to throw a few shots of gas down the carburetor, add a few wires and a fresh battery and fire it up.  The rust would fly, the engine would clatter, the smoke would billow out from under the hood,  as the exhaust roared out of every crack in the manifold.  Those days are long gone now.  They may have engineered a longer lasting engine, better paint, and for the part, the interior can hold up to the ravages of time, however, the electronics, are their weakness.      Although, these zombie mobiles seem to be coming out of hiding more often than ever before. Reviving some of these early electronic zombies may happen, but on the other hand, it may be a futile effort. The truth of the matter is… these resurrections are not as easy to do as it was so many years ago. There are countless problems that have to be overcome to bring some of these rusted heaps back among the living, especially if you’re in an area that requires emission testing.  Just trying to bypass some of those early electronic brains when a replacement part can’t be found can be a real challenge. The good news is that there are a lot of guys out there tearing these brains apart and rebuilding them.  But even then, there are some zombie cars that will never make it and eventually die from the lack of a brain, while others wander aimlessly from shop to shop still searching for their elusive electronic gray matter.    Even after you manage to find a brain for these living dead vehicles it’s likely something else is going to go wrong.  After all, being cast aside for so long, all the hoses, belts, and gaskets have dried up.  Something will more likely fall off just like you would expect from any other zombie wandering around.  And, you know, just as soon as the latest zombie joins the living something will undoubtedly come tumbling to the shop floor.  Whether it’s coolant, oil, a belt, or perhaps no#2 connecting rod,  something is not going to stay in place.  Just like in every zombie movie I’ve ever watched,.one of them will always have an arm or leg falling off.  It sure seems that these zombie cars follow right along with that same affliction.       It’s safe to say, these relics of the early electronic era of the automotive world are in some respects the car equivalent of a zombie: half dead, half alive…and in search of a brain they may never find.  So don’t be surprised if you’re at the next traffic light when an old faded-rusty-dented car with a shattered windshield, screeching brakes, with plumes of dense low hanging smoke creeping along with it, don't be alarmed, it’s just another car beginning its transformation into a "ZOMBIE CAR".    
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      By Gonzo, in AutoShopOwner Articles

      • 5 replies
      • 126 views
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