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Advance/Carquest Parts Availability

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LakePartners

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For those of you who buy parts from Advance or Carquest, have you been having a harder time getting certain parts since they merged?

For example, certain product lines missing or a shift to more retail parts/less hard parts for professionals?

Or delivery times are down because of low inventory levels?

 

What's different and what do you think about the changes?

hartcoauto Rookie

hartcoauto

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My service writer is constantly competing with my suppliers, you hear it every day, (I get that part cheaper) I'm to the point of raising my labor rates an advertise bring in your parts will install. This of course brings out the forms in triple not responsible for your part failure. There's going to come a day when we get a supplier like BG products then you will see deals cut.

 

 

Sent from my iPhone using Tapatalk

  • 3 weeks later...
TheTrustedMechanic Community Regular

TheTrustedMechanic

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Advance Auto Parts will NEVER get another penny of my money. If they are the only parts supplier in town, I will find another line of work. Since they bought CarQuest my opinion of CQ dropped dramatically. Doesn't help that the local CQ store closed up and the one in the town where I like thinks customer service requires they ignore the customer at the counter for at least 10 minutes before even saying hello. Nope, in that town if I need pro-line auto parts I go to the Auto-Value store.

The reason I will never buy again from AAP is because of three very bad experiences just before and just after I opened for business.

1) a friend had bought a wheel bearing and installed it himself. It was a "lifetime warranty" part. I installed the second one (first warranty) and tightened all bolts and axle nut to the manufacturer's specifications. When that wheel bearing failed in less than a year the store guy got real snippy and told me I had installed it wrong, I must have over tightened the nut. When I recited the torque values and he confirmed them in the computer he told me my torque wrench must be bad. Then he gave me another wheel bearing and told me it was the last replacement he would give my friend.

2) Just after i opened I replaced an alternator for a customer and 28 days later she came in on a hook. I checked it out, tested the circuits to verify it was the alternator and not the CHARGE fuse/fusible link or the PCM and replaced the alternator. They refused reimbursement for the customer's tow bill, they refused reimbursement for the testing and then they paid me half of the labor time for replacing the alternator at less than half of the local labor rate.

3) A customer needed four wheel brakes, pads rotors and calipers. I try to source all of my parts for a job from the same source so there is no argument over whose part is at fault. Only AAP had all of the parts, Bendix brand. A month later the customer comes back with a harmonic squeal in the front brakes. I spent almost an hour verifying the noise and trying a couple things to try and silence the noise. The problem was a large metal piece in on brake pad cut a groove in the rotor. The store sent me a new rotor and new set of pads but refused any labor except for again, one half the labor operation for pads only (for one side only so 1/4 the time) with no allotment for the rotor and no time for the diag. This same customer came back the following year complaining of suddenly no brakes and then the next time she hit the pedal it was grinding. All of the brake pads were worn evenly, all four front's measured the same, the remaining rear 3 measured the same thickness and one was just the backing plate. The guy I talked to at the store told me there was nothing they would do about it, there had to be something wrong elsewhere in the brake system. I protested that I had replaced pads rotors and calipers and all the pads were worn evenly, clearly the pad was defective and the lining had separated. He then blamed me for a mistake. I asked to talk to the store manager, a woman I knew and he said he was the store manager. When I asked to talk with Diane he told me I couldn't.

 

Would you treat your customers this way? Ot would you do what it takes to take care of them and "Make it right?"

 

I fail to understand why any respectable 'professional' shop would buy parts from AAP or from AZ. Both stores aggressively advertise in ways that devalue our work. Try to sell diagnostic time to someone who "had it diagnosed at(insert cheapo parts store here)." Try to sell quality parts to someone when they can buy it at AAP or AZ for so much less. I had a guy from AZ come in and try to get me to do business with them because their prices were so much better than everybody else'. I asked him what was in their box and he tried telling me that Wells was a premium line. Last I knew it was a used car lot line. It only needed to last long 30 days. With as much trouble as we already have with public perception, why do we reward parts stores who only reinforce the notion that we overcharge for everything we do? Nope, not gonna happen with me.

TheTrustedMechanic Community Regular

TheTrustedMechanic

Posted
Posted

Not having those problems here. I deal with the same Car Quest store I always have. Same crew, professional service all the way. Just this week I signed up for the Tech Net program. The rep was very helpful and was able to answer all my questions. have you tried contacting corporate? The wheel bearing for instance is "lifetime". I dont see how they could deny replacing that bearing again under their warrantu..have never seen a limit disclaimer on their warranty as to how many parts is considered a life time.

As to professional shop I only purcahse from 3 suppliers, unless it is a dealer only part. NAPA locally is the hardest to deal with. I also use Cold Air Distributors ( pro only warehouse type store ), and Advace/Car Quest. O'rilleys recently put up several stores and we have a local store called Bennets. Been burned by Bennets to many times, similiar to your problem with Adavace. Just my 2 cents.

Sorry, maybe I wasn't clear, the problems I had were with Advance Auto Parts. I will NEVER buy anything from them. The CarQuest store is and has always been horrible for walk-in customer service. Even when I worked for a mobile repair company and would go in there in my uniform. Never had a problem anywhere else just the one in the town where I live. Every other CarQuest was always pleasant and even if they were busy they would at least say hello and acknowledge you.

TheTrustedMechanic Community Regular

TheTrustedMechanic

Posted
Posted

Trusted...Car Quest is Advance now.

That may be in your area but in the town where I live, Kalkaska, Michigan there are four parts stores, AutoValue, CarQuest, O'Reilly and Advance. Notice, in the same tiny town (population 17,253 for the county) we have both CarQuest and Advance Auto Parts. If you take the back streets you can walk out of one, get in your car, drive to the other, get out of your car and walk in the other store in about 2 minutes.

 

I don't mean to argue but to paraphrase the words of Joe Friday, "Just the facts man." And those are the facts for my town. None of which changes my experience and disdain for the horrific customer care I experienced with APP or their active and aggressive devaluation of our services.

  • 2 weeks later...
  • 2 weeks later...
alfredauto Experienced

alfredauto

Posted
Posted

Problems with parts can be solved by only buying the most expensive aftermarket or oem. ALL store brand wheel bearings are garbage, trust me we put in at least 4 bearings a day every day and every part store cheap unit is the same junk as found on Amazon for $29.99 just marked up twice. Go with Timken and torque them and they last a couple years. SKF and Dorman are reboxed garbage now as far as I can tell.

 

We buy from whoever has the parts in stock and delivers the fastest. Napa decided to charge me 2% for paying my bill with a credit card so I don't call them anymore. AAP screwed up my bill so many times I stopped calling them. It's not the company but the local employees. I don't have time to do their job. Our local Car quest in my opinion was so antiquated I never called them ever. Sure if I need an oil filter and hei module for a '78 k10 they got it but nothing newer than 2002 and they were confused with anything Kia lol

Jeffrey Apprentice

Jeffrey

Posted
Posted

Seems to me no matter where you buy parts today a large majority are junk. My pet peeve is resellers putting whatever they want into boxes with their name and logo. I used to use Carquest brand suspension parts (raybestos) They had zerk fittings and were a quality product. Then with no warning, no box change, and of course no price reduction they started using Mevotech. I have had many problems with their junk but they were hiding behind the Carquest name. Stop putting products in Napa, Advance, Oreilly, Etc boxes and show me the brand I'm buying. I use Advance for brake pads because I can buy Wagner Thermoquiets today, tomorrow when I buy brakes I'm still getting Thermoquiets. The other resellers in town only sell their brand, what am I getting? I asked a counter person one day what pad should I use for a customer who always complains about noise. He pointed me to the highest priced pad. Why? He said they were the best. Why? Look at the price they are the most expensive. Nobody and I mean nobody really knows whats in those reseller branded boxes, and even if you think you know, tomorrow they may change.For example Carquest filters were Wix filters with Carquest. After Advance bought them out they changed to Baldwin, Now Advance has worked a deal with Purolator and their changing again, Of course the box has and will never reflect the change.

TheTrustedMechanic Community Regular

TheTrustedMechanic

Posted
Posted

"SKF and Dorman are reboxed garbage now as far as I can tell."

Many Dorman parts are JUNK but all I install are SKF bearings and have NO, that would be ZERO problems with them. Timken is 50% or more expensive and my local jobbers say they have a 1 year warranty. Regardless of whether Timken does or does not stand behind their extgremely expensive wheel bearings is a moot point, the supplier says 12 months, that's it. Now SKF backs theirs with a 3 year or 45,000 mile warranty. I've used them in my own car and after 70,000+ they were still working good. Of course I am fanatical about researching torque and tightening all fasteners to that torque. If you're a sloppy tech you can set up the best parts for premature failure.

 

"Napa decided to charge me 2% for paying my bill with a credit card..."

You demand a discount and then expect them to pay even more to let you rack up rewards points on your credit card. And you get upset when they charge you back some of that? Sounds like NAPA is better off without ungrateful customers who expect everything for nothing. Just as you know your best customers and will bend over backwards for them, your suppliers know what kind of customer you are and you get the treatment you deserve. When was the last time you called any supplier and asked how long simply so you know how to schedule and they insisted on taking a counter guy and RUSHING the part over to you? I mean when you weren't demanding they rush it right to you? It happens to me very often because I respect my suppliers. I don't ask them to do it, I just ask how long so I know how to schedule my day and they are eager to help me because I am grateful for their work on my behalf.

bstewart Collaborator

bstewart

Posted
Posted

Problems with parts can be solved by only buying the most expensive aftermarket or oem. ALL store brand wheel bearings are garbage, trust me we put in at least 4 bearings a day every day and every part store cheap unit is the same junk as found on Amazon for $29.99 just marked up twice. Go with Timken and torque them and they last a couple years. SKF and Dorman are reboxed garbage now as far as I can tell.

 

From what I've found/read about sealed hub wheel bearings is that most, if not all non-OEM brands are woefully under-greased from the factory.

The offshore brands are even worse, having a bare minimum of low-quality grease, which causes the quick failures that are common with low-priced sealed hubs.

This causes bearing noise and premature failure, all for the manufacturer to save a few cents worth of grease per unit.

 

The solution is to pop out/unthread the ABS sensor and pump a bunch of synthetic bearing grease in there.

Don't fill it right full though, make sure there's room for thermal expansion of the grease.

Here's a thread describing this problem and solution perfectly:

http://www.silveradosierra.com/how-to-articles/how-to-pack-your-sealed-hubs-t18734.html

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Technician Shortage Is Our Fault, And It's Time We Own It
      By Joe Marconi in Joe's Blog
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      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
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      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.

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