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    • By Joe Marconi
      This Sept 11 marks 20 year when four planes were hijacked, the Twin Towers were destroyed and 3000 people lost their lives in the terrorist attack.
      The day after, Sept 12, Americans came to together as one.  Let us all once-again reunite as Americans.  
      Let us never forget what happened on September 11, 2001. 
    • By ASOG Podcast
      The advice to think like a CEO is often given to shop owners as it forces you to think outside the day-to-day operations of your shop. David & Lucas had a chance ...
    • By ASOG Podcast
      The advice to think like a CEO is often given to shop owners as it forces you to think outside the day-to-day operations of your shop. 

      David & Lucas had a chance to sit down and have a conversation with Carolyn Coquillette, who is a technician, a shop owner, and a CEO. 

      They cover several topics, including technician training and whether or not the move to all-electric vehicles will spell the end of the industry as we know it. 

      Listen to how Carolyn approaches these issues as it is abundantly clear she thinks far outside day-to-day operations. 
       

       
      Support the show (https://www.patreon.com/AutoShopOwnersGroup)
    • By carmcapriotto
      https://youtu.be/ZCCjHjBt9ts
      Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.
      Gene Morrill, owner of Certified Automotive in Glendora, CA. Hear Gene’s previous episodes HERE.
      Joe Marconi, Osceola Garage, Baldwin Place, NY (Coach with Elite Worldwide). Joe's Episodes HERE.
      Key Talking Points:
      You need a survival guide for 2021We’ve never been thru anything like this It ain’t over yet Proactive about letting customers know we are open “Move the Dang Couch” (do something different) What should we maintain doing what we’ve been doing (in 2020)We’re not immune to any kind of economic downturn Look at what happened, see how well we were prepared for it Move forward, learn from it, and put a plan in place Fundamentals… Moving into 2021 you don’t want to reinvent themFall back on what has worked in the past Knowing your margins, knowing your KPI, knowing your team Hone in on your fundamentals Stop being reactive and be proactiveMoving the couch is being proactive Join an organization Talk to friends that own shops Be forward thinking as much as possible Getting burned sometimes is not a bad thing to learn a lesson Is 2020 the year to admit that we don’t know what we don’t knowIt takes ego Encourage to ask the questions People are willing to teach Maintain your marketing thru tough times Maintain your resolve, maintain your resilience, maintain business as usual Look back at 2021, learn from it and push forward Walk with us down the 2021 mentalityLoaner cars for customers Contactless operations such as payment Refocus on client base that you already have What service can we provide in a lower mile environment   Customer service and e-commerceA lot of things went wrong in December A good thing is to go back to roots, quality of service Technology cannot replace quality of service Understand who the customer is Is it time to incentive technicians for training?That’s a loaded question based upon personality types Build training into your culture Alot of unknown going into 2021Marketing in 2021 Notify customer let them know we are open Find out who the spenders are Expensive marketing campaign, instead... Phone call, email, text reminder - costs nothing Educating your staff Reach out and touch someone in 2021 Final WordsJoe MarconiWhat’s your crisis continuity plan look like? Employee development plan Goal setting - what does 2021 look like in June? Strive for a plan Greg BuckleyMake sure you’re fundamentals are good Don’t forget what got you there Learn to hit a curveball Learn to throw things at a wall to see what sticks Make sure you take care of the people that are working for you Be better a leader than you are now Gene MorrillLet it go Don’t be the elephant, be the duck, let the water roll off your back Move that couch and try something new Get to know friends and owners Build a war chest of knowledge with your friends and coaches Resources:
      A special thanks to Greg Buckley, Gene Morrill, and Joe Marconi for their contribution to the aftermarket. Books Page HERE Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes. Facebook   Twitter   Linked In   Email
      Mobile Listening APP's HERE
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com
      Click to go to the Podcast on Remarkable Results Radio
    • By Elite Worldwide Inc.
      If you’re running (or have run) a world class auto repair shop, and would like to spend as little as 4-5 hours per week giving back to the industry that has given you so much, while earning a great income at the same time, then this is the perfect opportunity. Elite is looking for business development coaches who would like to share their knowledge so that other shop owners can have the opportunity to walk in their shoes and become more successful.
      All Elite coaches must meet the following qualifications:
      At least 5 years experience as a successful owner operator
      A track record of verifiable business success that includes a 5-star reputation in the community
      A strong commitment to ethics
      A positive attitude
      Great communication skills
      A great personality A + references
      A willingness to submit to a background investigation
      A willingness to embrace and live by our mission statement
      If you qualify, we would love to work with you to change the lives of shop owners facing challenges that you’ve already overcome. Please send an email that communicates your specific accomplishments as a shop owner and any statistics on the shop(s) that you’ve run to [email protected], or visit https://www.eliteworldwide.com/careers-that-change-lives.ht… to learn more.


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